SnapfishReviews 489

I've had to delete my account after many happy years of using Snapfish. The reason? The new improved website DOESN'T ALLOW YOU TO DELETE PURCHASED PROJECTS!

Apparently the only way to get these pictures removed is to close my account! The reason I was given was that 'it is my proof of purchase'. What a joke! No thanks - regretfully taking my business elsewhere.

Quite ballsy of Snapfish to convert to a new site before ensuring all customers' photos and albums were saved or recoverable before doing so. They lost millions of photos from customers who trusted their site with their precious images. Now all we have are thousands of grayed out boxes. Their customer service rep's remarks that we should always preserve original content, or make back-up copies, is a absolute joke. Of course we do, but when a fire or a computer crash causes loss of back-ups, you would hope that the one place you have trusted for MANY years would hold true to their promise of storing your memories and photos. Their IT and Engineering folks should be fired for the lack of professional service provided in this aspect. Sounds like a lawsuit waiting to happen from so many ppl. I would strongly urge Snapfish to find a way to revert back to the older site in order to allow customers to save their images (that would have been the helpful and most responsible thing to do PRIOR to switching to a new site and losing all content stored previously). What a joke they are!

I've been a customer of Snapfish for many years now and the recent upgrade has made my existing albums almost unviewable as whereas before you could view your photos in an album, spread over different pages, now they are all on one page, so it takes ages to load them up, if they load properly, which mine don't.
Then there is the uploading problem - it takes ages to load more than about 3 photos at any time. I have just about given up trying to upload my recent photos so I could get them all printed off.

I am so disappointed. I liked preparing the photo book online but, then, realized the spine would not match the rest of the book. For some reason, you must select the color of the front cover, back cover and spine separately rather than just one cover color. It took much negotiation with customer service to get this issue resolved but, then, the final product came with text cut off most of the pages- even though I was careful to size it so it fit in the space allowed online. I paid for a completely unusable end product.

I seem to have lost all my pre-new site books - I can get the photographs, but not the albums I spent so much time putting together. So how am I going to re-order? By spending hours re-creating past books? I don't think so.

Snapfish have also at one stroke discontinued the format I have always used (no more dust covers on offer) with no explanation or warning.

This 'up-grade' was a serious step backwards. I was always happy with Snapfish before but am now actively looking for alternatives.

What a shame.

Having been a very loyal Snapfish user, I am beyond livid at the fact that all my photos and countless albums have all been corrupted with the introduction of their new layout and upgrade. It was not long ago that I could log in and see all my photos. Now, nothing loads, everything is gone and all they can offer me is a free photo book? With what photos do you want me to make a photo book with?! I don't dare bother uploading more photos to a site that will only chew them up. I was never informed that a new upgrade was occurring nor a notification was received to inform me to download my images. Such a huge disappointment. Their copy and paste response was the same as before "However it appears that all your photos are corrupted and can no longer be retrieved. This happens from time to time with Digital media as part of the upgrade and compatibility changes, which is why we recommend storing your important memories in more than one location."
Which is total bull$#*!. I asked for someone else who can help me and I was given the run-around. I was told the out come would be the same, that my photos would still be corrupted and that I would not be helped. Such a shame. This is beyond reprehensible.

Just spent the better part of two days uploading a year and half of photos to snapfish. While there, i decided to look at old photos and make some photobooks. Many many many albums and photos are missing. I am now an hour into a chat looking for an explanation which seems to be that many photos were corrupted in transferring them to the new site and they did not have backups. To quote " the images were unable to retrieve corrupted images due to missing Hi Resolution & Low Resolution files" Best i can translate that is we didn't keep a backup and we corrupted the files. It seems too this may only have happened to older files? How a service that is for photo storage can justify such a thing is beyond understanding. They've apologized for "any inconvenience" several time and reminded me that their policy states i should keep a backup. I have backups of some of the files but lost a computer hard drive with the oldest of my photos.

I asked to be transferred to a supervisor 4 times and was told "I can transfer you over to my manager but to set proper expectation, it would still be the same information as we are receiving the same updates". I suspect they're not truly listening but just reading from some screen of canned phrases.

Supervisor ("manager on duty") told me this: "When we transfer from classic site to the new site some of the photos specifically the old ones are not compatible with the new site. This is because the low and high resolution specification is corrupted."

And then this: " We are using the same configuration with the new site but there are situation that is out of our control. That is why some of these photos are corrupted."

And then this: "We did not lost your photos. As you can see, the thumbnail specification is still there. But some components like the LR and HR is lost due to compatibility issue".

And then this: "The albums are there but the images are lost."

And finally this: ME "so this is what has happened. Files were corrupted in transfer to new website, there were no backups or you didn't use backups, and i can't tell which files are still there and which aren't. Yes or no?" SNAPFISH: "Yes"

Unbelievable

Though it will be a huge effort to transfer 12 years of photos to another site, i think i will. I do not want to give these people another dime of my money.

VERY POOR SERVICE.

Snapfish "lost" 231 photos that I've been collecting over the years. They had technical support trying to get them back but finally emailed me and told me there was no way to get them back. I am completely devastated. I don't have backup for most of these photos that have been taken over the years for various reasons... I never worried about it because I assumed I would always just be able to get them on Snapfish. I guess I learned my lesson. To make matters worse, all customer service can say is "sorry" and "we are not a backup service." They offered me a credit for 10 photo books. I'm sot sure why they would think I would even consider doing business with them again after this fiasco.

Used to love the speedy upload available before the snapfish upgrade. Photo's ordered in minutes. Now it's taking ALL DAY just to upload and order photographs. Site difficult to navigate too. Very confusing. This is the second order I've made since upgrade and was hoping niggles would have been sorted out by now. Not sure I'll have time to order from them again - don't want to spend another day and evening (2pm to 10pm) uploading again - sorry!

After Snapfish moved over to their new site, I lost many of my older pictures. When I reached out to customer service, they told me that I shouldn't be concerned because this was happening to other customers as well. They said that once they are lost, they are gone and can no longer be recovered. When I told them that I was going to take my business to another company, they said that they are sorry to hear that and they wish they could have retained my business. Beware of this site because you may lose your valuable memories!