SnapfishReviews 489

Consistently bad reviews... and more coming! What a waste of time. Why do they bother offering estimated delivery dates if they still don't arrive one week afterwards. Customer service was unhelpful aside from offering 20% off the shipping fee of $20. So this means $4... really? I have used them for 8 years and in this time of so many options, I plan to shop elsewhere. Totally unsatisfied with their promises and lack of delivery.

Customer service is so dumb it will make you laugh. Half order for Xmas cards showed up. Called customer service told it was going to be overnighted... I would have it in 24-48 hrs. A WEEK went by and I called to complain. I was told that 24-48 hrs. Was an estimate and that they were REALLY BUSY. When pressed, I was told it would be POSSIBLY shipped in 24-48 hrs. Asked if they could assure me that it would be shipped in 24-48 hrs and was told (not kidding)... no because you will call back in a week and be mad at us if it doesn't show up. Needless to say I will never deal with this group of half-wits again. Try these. Much better
shutterfly.com

I paid extra for 2 day shipping. My order is going to take at least 3 days. Their response? 1. It might be there in 2 days (even though I tracked it and no way would it arrive in 2). 2. It's a busy time of year. 3. It's not their fault it was put on a different truck!

All I wanted was my shipping refunded. Nope, they wouldn't refund anything. But, they'd give me a coupon for next time. There is no way I'd do business with them ever again. The online chat had 191 people waiting. When I called, it took 27 minutes just to get someone on the line. It's a complete joke of a company. They don't deliver on what they promise! Look at other reputable companies!

This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months. It was supposed to be a Christmas gift.
Friday I was finishing my last couple pages, saved the project and then all my backgrounds and embellishments were gone, I now have all gray backgrounds with the exception of a few pages and no embellishments anywhere.
The 1st time I contacted support they told me 2 hours, I wake up Saturday morning and I have nothing. I reach out again, the guy offers me the book for free if I will redo all the work. I do not have months to do this again; I need this book ordered today to get it by Christmas.
He tells me it has to be escalated because there was a technical issue with my book, ok fine, well its Monday and I need this done and ordered today.
I'm appalled by the customer service I'm receiving, I have been a loyal Snap Fish customer for years and recommend your site to everyone who asks "where did you get this beautiful book". After this experience I will never recommend or use Snapfish again.
Please don't tell me my data is not recoverable, I have worked in IT for 20 years, 10 of that as a network administrator, I'm very familiar with the techniques to backup and restore data, its very simple and if something is lost on my network I can restore it in minutes. So if you can't do that then your systems really aren't up to par and people shouldn't feel comfortable using your site.
Please let me know how you plan to fix this.

Since 2003, I've been traveling to Great Britain, taking photos and uploading them to Snapfish to use for photos, calendars, etc. Today I went to do some calendars and the photos would not move to the project folder. After dealing with a frustrating hour of someone telling me, "well you're supposed to back them up" (and citing fine print) the net-net is all my memories -- all my photos -- are lost. They are not downloadable, recoverable or usable. I am devasted.

They offer specials that get you making projects that sometime take hours ad when you get to payment/promo code... well you ind "this does not apply to your order". The free soft cover 5x10 just offered 11/******* is not valid if you have been a long term customer and purchased a $10 book special in the past. To get a free book you must give back the $10 for life offer you paid for. BAIT AND SWITCH! Photographer who teaches and is verbal at my classes... my students will be directed elsewhere.

Have used Snapfish regularly & often and been happy in the past. However that has changed. I spent several hours recently putting together a 40 page Photobook of an Australian trip. I put it my Cart but was awaiting a 50% discount before ordering as it was expensive. I then went to order it but it had GONE from my cart and Projects. Have been emailing but all I get are illiterate emails full of platitudes. Was at least reassured that the photos I used were still uploaded to an Album so if necessary would have to do the book again but today even they have now disappeared. Hours of work for nothing. Not good enough Snapfish.

Today I asked Snapfish how I can get access to my previous card projects. Annually they send me an email that says I need to order something off their website or my projects will disappear. Because of this, I made several projects on the website over the years. After contacting them 10/2016 to ask how I can see a previous project they said that just about all photo projects except for books were deleted from their server April 2016. There apparently was no way to save down the project to have a copy of the file and no way to see the project I created online. Thanks for nothing Snapfish. If I could leave less than 1 star I would.

I have SEVERAL albums in Snapfish divided by Month and year - took me forever but it helps when I am looking for a specific picture! With the new website design, all of my pictures have been rearranged based on the day I uploaded them! What? Who uploads the pictures the day that the event happened! Run around from Snapfish that said nothing can be done no their end... oh but they gave me a free photo book for the hours of work that I am about to do to correct their issue!

On to another site - hoping to not have to deal with this again!

Haven't checked this in a while and come to discover the majority of my photos vanished, mostly from 2000-2007. Got the runaround from the guy in India who told me the photos were corrupted by their updates. Mmkay... thanks for erasing years of memories? He told me I should have backed up my files... these were sent to them on 35mm film, moron! Since some photos in a given album do show up, the problem is on their end -- they're too lazy to fix whatever code or server isn't finding the images. A notification they were going to make an update that could cause this WOULDA BEEN NICE. Zero stars!

Snapfish used to be great. I used them for all my photo needs. Then recently I uploaded and order photos. None of my edits were uploaded. I had to do each photo again. The prints I received were muddy and lacked color. I filled out a survey expressing my dissatisfaction and never heard a word. Now I tried to get a photo from 2012 and learn, gee they're sorry but a third of my photos have disappeared. Snapfish is awful. What a shame.

This was my first time using the new website, having been a loyal customer for many years. Order value of £120 charged to my credit card on order, however Snapfish are not able to honour any of the items ordered following corruption of the pictures needed! I will take my business elsewhere thanks... some items were needed for a family get together and I feel really let down. Time to move on and find a more reliable provider!