SnapfishReviews 489

Approx. Two years later I want to update my previous scathing review ( that was well deserved, by the way!)
I tried several other sites to start my photo books and just couldn't get used to them, so about a year ago I went back to Snapfish. I was pleasantly surprised to see that they had greatly improved their site... made many changes that make it a much better site to work with. I just received my book (140 pages... months of work!) and
Overall was very pleased! Glad I gave them another chance!

This is the first time I had to talk to customer service for a terrible product. I ordered a christmas ornament using high resolution photo from a professional photo shoot. The ornament came to be super fuzzy you couldn't even make out my daughter's nose that's how bad it was. Fast forward to customer service, they were only willing to refund me my shipping and give me credit for the ornament. For what? I don't want your crappy products after this. I kept saying no until they refunded me just for the ornament and not the shipping. Complete rip off! Stay away!

Classic Bait and switch tactics to sell their Christmas cards. Some cards it says starting at $1, $1.10 or $2.65. So I pick a card that is $1 upload my picture put on text when I get to the cart it changes to $1.85 each. So I chat and the agent tells me it's higher because I changed from 20 to 40 cards. Not the right answer. Then says it's a site price that is wrong & they are working to correct it. Wants to give me credit of 20 cards on my next order. I said no want the $1 price. He would not do that so I called. The supervisor was to email me to resolve my issue the phone person said I could not talk to him he was busy. They did not email me. Like I said they show you 1 price then you get to the cart & it's now $1.85 instead of $1.

I spent about 12 hours working on putting together a photo book, saving the work as I progressed. I left the site to look at some additional photos I wanted to use. When I went back to the site, the entire project and all the photos I had imported previously had disappeared! An on line chat with a representative was not only a waste of time, but also added to my frustration as the rep had no explanation or solution. DO NOT USE Snapfish!

I've used Snapfish many times over the years for all sorts of photo books, gifts, and prints. I received a photo book yesterday. The pages of the book are very nice, but the cover is awful! After just taking it out of the box, it was covered with my fingerprints. I was so excited to look at my book, that I just ignored it. After looking through it, I left it on the table. My husband picked it up a little while later and when he put it down it was covered with prints. Again, inside pages are fine, but cover is low quality that shows every little smudge (we are adults with clean hands, not toddlers!) Customer service was polite, but had me take photos of what I was talking about and upload them to a new album on their site. Then they offered me a 40% refund. How is that helping my smudgy book that I'd be embarrassed to display? I have other photo books from them that are fine, years after receiving them. They definitely lowered their quality. Such a shame, as it is a user friendly site and always has special deals going on. Shipping was pretty quick too. But, there are too many competitors to stick with them. Putting a book together is too time consuming to not be confident that it will be good quality.

Snapfish did an upgrade and in the process lost 57 videos of my triplets as infants and toddlers - memories I will never ever get back. I originally uploaded them to Snapfish as protection and I was glad I did because the computer I had them stored on fried. I paid $2.99 a month and they are all gone. What did I get in return? A refund on the monthly storage fee and a free photo book! Yeah for me - years worth of memories for a $100 photo book. Thank you Snapfish.

I had previously used Snapfish a few years ago with no problem. This year, I decided that I wanted to start making family photo yearbooks. Their new website and online photo book application is horrible. It is way too boring to describe every detail, but basically, due to multiple problems in website design and the photo book application design, I did not know that the black background of my photo book was not actually black!
I dealt with 2 chat representatives and one phone rep. In the end, the best the phone rep offered was a "free photobook" in which I still paid for both shipping and the additional pages (that's the most expensive part!). Essentially, the books would still cost the same as when I ordered them originally. I told him that was not an acceptable solution and asked for him to escalate the complaint. He did not. In the end, I hung up, telling them that I will not be ordering from Snapfish again. Too bad for them, because I was planning on ordering 4 books a year for the next 12 years:-/