SnapfishReviews 489

Horrible. I have used Snapfish for almost 20 years and their customer service and quality has become increasingly worse. Most recently, I paid over $60 for shipping to make sure that my project arrived today, in time for my end of year girl scout ceremony. Despite 2 associates assuring me it would arrive today, a third just told me basically "too bad, it's not guaranteed". Now I just need to figure out how to move my more than 4000 pictures to another cite...

I WILL never use this company again. Reviews are 100% correct. SNAPFISH customer service is the worst. I order photo products in large numbers 3 to 4 times a year and know what to expect. This company will not do right by the customer. They use unrelieable delivery services and skimp costs at every corner, they will not track packages if you use free shipping. The tracking number is a hoax. Do not believe you will be able to track your package and do not believe you will see your order in less than a month. If it's lost you basically have to start over. They do not care that you wasted weeks on waiting for the order. DO NOT SHOP AT SNAPFISH! They used to be a much better company with decent customer service. But after 1 hour on the phone with 3 different customer service representatives it is clear Customer Service is not longer going to be reasonable and accountable. There are too many good competitors in this market, I urge you do NOT waste your time on this website, which is pathetic as well, or on this company, You will loose $$$ in many ways and your time will be wasted.

I ordered two photo books as gifts for Mothers Day. When I ordered them I added expedited shipping to be sure they would be delivered on time. I had not received any tracking info so I called two days in a row and was told my books were complete and UPS was picking them up. On the third day I still had not received any tracking info and called again. I was then told my books were still being processed and there was no expected delivery date. This was told to me on the day they were supposed to be delivered. The manager I spoke with said he would be emailing me to keep me updated. No email no nothing 12 hours later. I have no gift and the customer service gave me incorrect information for two days and no help on the third. If I could give 0 stars I would.

While their products may be enticing and I have been mostly happy with their products,
After having two support issues within 10 days, I DO NOT RECOMMEND SNAPFISH.

They continue to provide offerings that are drastically reduced percentages of original price, which is an indication that their original prices are high. Their web site adds certain discounts but not the one you want, so it doesn't get accepted. Also, when changing the number of items ordered, there is a glitch that doesn't always correctly update. This is horrible web site; I have designed many, and this one is sub-standard.

There are other similar photo-based offerings that I have previously had success, so based on poor customer service, even after escalating without getting appropriate response, I cannot continue with Snapfish.

I placed two IDENTICAL orders. Each contained one photo book. The first order I chose RUSH service and paid extra so that it could arrive today before our friends go out of town. The second order I didn't not pay extra for rush service. Two days ago I received shipping notification for the order placed last. The RUSH order didn't ship until today, which was the estimated delivery date and which is also FOUR days after the order was placed. Now my gift will not arrive before my friends leave for Christmas and it will likely get stolen off their porch because no one will be home. I contacted customer service, they won't do anything to fix the problem. This is horrible customer service.

Previously, I was only not recommending Snapfish for backups and also, you cannot delete photos or albums if you choose to. But now it's a total different level. They upload a tracking number that is either fake or never updates. Therefore, you have no idea if your order actually "shipped" or if the products are lost in the mail. You will never find out unless you make the effort to speak to customer support and let them know. This isn't the first time it happened. I knew a few other people who had the same issue.

I contacted customer service (live chat) and they simply told me the tracking didn't update because the carrier didn't do it but the products are still "on its way". But Snapfish themselves couldn't even tell me where the products are. It's blatantly a lie. I was told to wait another 2-3 business days. It's been 15 days.

Now this is not to bash them purely about shipping because the speed isn't their fault. But I previously liked Snapfish for their price range and their quality prints. When I finally got my prints in the mail (after being in limbo), all the images came with a grid-like-waffle effect on them which makes them unusable.

Customer service had the opportunity to help and elected not to do anything. System was very slow and after playing with multiple formats, finally got one to final format. Inadvertently put the wrong number in verbiage section.
3 hrs after placing the order, two weeks before it is schedule to be delivered, realized the mistake. Customer service, which can help, elected to hold to the one hour time limit. Will never use them again.

Extremely upset with this company - I paid way too much for a book and overnight shipping so I would receive on time for a specific event. I went to see the tracking on my order today and noticed that it had not even shipped yet. I contacted their customer support and told them to cancel the order if it had not shipped and they told me I was too late and too bad. Too bad I didn't read all of these reviews before I ordered. DO NOT ORDER FROM THIS COMPANY!