SnapfishReviews 489

I use the app which told me I was entitled to 50 free prints. There was no promo code needed, just pay delivery charge at check out. I also wanted to get a mug for my husband for father's day. It was marked as 5 euros using the code advertised. When I went to the checkout, instead of a page to review my purchase the purchase automatically went through (I had used the app once before). I was charged 11 euros for the mug (with some discount apparently) and charged fully for the prints, including 10 euros delivery charge. When I tried to discuss with customer services I kept getting a reply saying I used the DAD620 code and I should have ordered the photos in a separate order to get them for free. There were 10-15 mins between replies, I lost 2 customer service reps and ended up starting with a new guy saying the same thing! In the end he said if I wanted the mug for 5 Euros I should have used the TV620 code! So what, there are 2 codes on your app for the same item? The website is deliberately set up to confuse and customer service is ridiculous. I've never encountered anything like it! It's a scam, stay well away

I ordered a photo wall clock online on 03/28/2020. I was given an estimated delivery date of May 13,2020. My credit card payment was taken within a couple days of my order date. To date (05/27/2020) I have still not received my order & have heard nothing from this company. On May 15,2020 I did a Live Chat with a representative within the company who was of No Help, kept thanking me for my patience, & apologizing for the delay in my order. All without a satisfactory result. I Live Chatted again on May 26,2020 & after asking for the status of my order, the representative disconnected me, ending the Live Chat. I immediately called back & once again got no satisfactory results & this representative also abruptly ended the Live Chat. So, here I am $47.00 later, with no product & no one to talk with me to resolve this unfortunate situation. I'm not confident that I will ever receive my order, based on my experience so far! I strongly feel that I need to spread the word about this company by sharing my unfortunate experience! This company - Snapfish - needs to be exposed!

I placed an order on the 3rd. Estimate delivery date was the 15th which was already far fetched and ridiculously long. Yesterday my shipment wasn't shipped yet, 6 days after I placed my order. I chatted with customer service and they said they will deliver on the 14th. I just checked and delivery date is the 22nd. Chatted with them again and the guy really tried to tell me that this is the original delivery date. Never ever will I order with them again. Asked for a refund and they tried giving me some freebies, I declined.

I don't get all the bad reviews. Haven't had to deal with customer service, but I got my first order of pictures and my family and I are very happy with the results. I used the 99 prints for 99cents coupon first. I ordered my photos about a week ago and just got them in the mail today. Even with paying the extra dollar just so I could track the order, it's still a significant amount cheaper than shutterfly is just for "free" prints. (Like $8 cheaper) I just have to split my orders up or urilize deals which is ok. I also really like that I can access my photos through the app without uploading them first and crop them how I prefer. What took me over 6 hours to do on shutterfly only took me about 30 minutes to do on the snapfish app. The pictures do not look dark or blurry like many reviews said. I was very worried about my photos after reading reviews but I am very happy with the results and will continue to order my prints through shutterfly. Can't beat the deals on various items and 100 free photos a month. My only complaint is that I wish the sleeves holding the pictures came in a more solid outer box or even a bubble mailer rather than a paper one, just something more environment proof than a paper sleeve. Not as nostalgic as a polaroid but I'm so happy to have these pictures of my son and my family to pull out and look through just like my parents have of me as a kid. Thank you snapfish!

I has someone steal my identity and they made a purchase with the company. I requested that the company refund the money that was stolen from me and they refused. The transaction happened on a Sunday and the criminals that stole my identity ordered blank prints with absolutely no picture submitted. Any legitimate company would have at least contact the customer to confirm that they ordered a print with no picture. I messaged and tried to call the company to cancel the order and nobody would help me. My bank is investigating the issue and I will eventually get my money back. The point is that they would not simply reverse the charges and refund my money even though they new damn well I didn't order a blank print. DO NOT DO BUSINESS WITH THIS COMPANY!

I ordered 40 calendars from Snapfish. I planned to give some out as gifts and sell others, but I was very disappointed in the quality of the printing. Every calendar had defects (dark lines in the images) on almost every page that looked like they were printed on a printer that was low on ink or really needed to be cleaned. Plus, several of them arrived damaged because their packing was terrible. I reached out to customer service about this and sent them photos of several defects, and they asked me to send a photo of all 40 calendars, as if they didn't believe me that they all had the same defects. So I did as they asked and it's been three days and I still haven't heard what they plan to do about it. Their customer service is extremely slow; it should not take this long to decide if I will be getting a refund or not! Don't use Snapfish!

Wish I read all of these comments before purchasing a canvas from them. The item came in extremely pixelated and blurry, you literally could not see the people, just the color of the outfits and skin, no eyes, mouths, nose, nothing to tell one person from the other. I called and explained that in the preview, it did not look like this, which is why I ordered it. The lady said that in the preview it WAS blurry on their computer, that I probably just couldn't see it on a phone... I told her I was on a MacBook and she said "oh, yea you wouldn't be able to tell on that either." Um... what? Either way, she refused a refund. Even though I spoke to someone on the chat earlier who said they could offer it. DO NOT USE THEM. Don't be a fool like me. Even though they say they offer refunds, they will NOT. And if they offer a credit, you will STILL PAY FOR SHIPPING which is usually more expensive than the actual product. Stay away from this place.

I'm amazed about all the complaints in here (not judging!) it's been a while since used snapfish but this site it's been my family's option when it comes to print our pictures.
Their quality was good, I even have a poster I printed with them in 2010 and the colors are still good.
You gotta make sure your pictures are cropped like the way you want or check other details. Online services can be a massive headache.

My sister still uses Snapfish and so far she's satisfied with the quality of the printings.

Horrible customer service. While they spout all over their website "customer satisfaction guaranteed" they do not practice what they preach. My prints were cut smaller than the size I ordered, the cuts were not straight, and the shoddy packaging resulted in dented prints. I asked for a refund and they would only give me store credit. I do not want to use them for anything. If they had just provided me with a refund or offered to reprint, I would be satisfied. Instead, I am extremely unsatisfied and will be spreading the word to every one I know to STAY AWAY FROM SNAPFISH.

The email that was linked to the account was $#*! down after being hacked multiple times. I am now unable to access my sons baby pics and the account because I am unable to reset the password as I can't access closed email. Their customer service was terrible and all of my sons baby pictures are now theirs as I can't gain access to them at all. It's very sad that there is nothing they can do to rectify this situation. I would never use their service for anything.

I ordered and paid for two books a month ago. The service has been disgusting!
The first parcel was sent to the wrong address, apparently!? I did NOT sign for them, so strangers have my personal photos and information.
Then, I was told a reprint was done and will be delivered, and I confirmed the address. Nothing has arrived. I have called numerous times and been fobbed off.
This is an unacceptable service.
I will never use them again.
Their reckless regard of other peoples personal photos is astounding.
Don't bother wasting your time and money making photo books that never arrive!

Do NOT use. There are other alternatives. The customer service is the worst we have experienced with any online retailers thus far. We asked for a status update, a refund or a replacement on an online order that had gone missing. SNAPFISH slow rolled us and took no actions even after 5 emails. We had to resolve the issue through our bank by disputing the charge. Then it took 3 emails to cancel our online account. The reps are incompetent, and there is no customer service quality control.

I ordered 4 photos for not even $5, I paid about $3 the most & I received a tracking number, it said I would receive my photos on the 2nd but I received them 5 days earlier. Now the quality isn't so great but I can't really complain. As a photographer, I see it as you get what you pay for. Not sure If I want to spend more money though due to all of the bad reviews. Luckily I only tried 4 photos to test it out before buying 100+ photos for a photo album I'm creating.