SmileloveReviews 118

I first ordered/paid in April. It is now August and I still haven't received my aligners. They first promised them in 3 weeks after my preview was approved. 2 months later, nothing. I wish I would have known this before. I would have gladly paid a little more with another company that keeps their promised timeline. I've asked for an update weekly and continue to get excuses.
I'm not one to write a bad review normally but this is something I wish I knew when choosing which aligner company to go with.

I had to submit the impressions 2 times but within 25 days after being accepted, I have my aligners. The first pair fits perfectly and are so clear, you can almost not see them in your mouth. They are easy to wear and I may even lose a few pounds by not snacking all day long! The cost, along with their great customer service, makes this product a great value. I would definitely recommend this to anyone who wants to straighten and brighten your smile. I can't wait for all of my future selfies :)

Where do I begin? Lets start with November 25,2018 when I purchased this package. Got the impression kit, followed instructions, sent it in. Waited months for a response, when I followed up I was told you can't see the gum line. So they sent it to me again. I did it again. And like the first time no one calls you until you call them. Again they said it was no good. Were like 5 months in at this point because of how long it takes to get responses.

There next step was for me to go to a dentist and pay for it so they can do it professionally. I agreed and went. The dentist sent them the impression and the actual cast of the teeth. Again months go by I am assuming this time it must be good. Nope same thing, apparently cant see the gum line. When I can see them clear as day on the casts the doctor had made. At that point they wanted to sell me on the idea of going to laser clinic who can send them a actual digital image. I agreed foolishly. Stayed home from work on the day they booked it. The clinic called me to cancel and specifically said we DO NOT work for SMilelove customers. That was the final straw. I asked fora refund since there return policy online states you can get a refund right up until you receive your dental plan which I have yet to receive. Here we are almost August 2019, I still have no dental plan or my money back.

You can keep deleting my comments about your scam company, and blocking my accounts, and I will continue to create new accounts to help others avoid losing money and time over your company. I spend 4 months waiting for aligners and got the run around. Asked to cancel multiple times and was told no. Was advised by my dentist to not use these as they can cause damage. Yet smilelove continues to recommend me to go against the advice of my orthodontist and use them, and refuses to refund them. Don't fall into the trap. I am now out $1,500 and either have to pay affirm or deal with it affecting my credit.

I attempted to order a new pair of retainers after my treatment, and they waited 25 days to contact me. When they finally got around to it, they tried to send me a kit to make new molds, instead of using data from my treatment. Their website specifically states that they keep customer data on file so that new retainers can be reordered with ease. Be warned that this company is deceitful and does not communicate well with it's customers.

Still waiting on my aligners its been 4 wks and still nothing. If you are in the business of straightening teeth then anything longer then a 4wk delivery means the aligners may not fit ones teeth and there teeth can shift. If you go through a dentist invisalign takes maybe 3wks. Do your homework not sure this company is legit. Do internet search and see how many folks claim they are still waiting for aligners. I also google *MAP search corporate address and isn't 2160 East 4500 South. Suite 4. Holladay, UT *******. United States.
In discussion with Affirm loans about if this company is legit and will likely try for a refund on my loan. If you have received same type of service I urge you to post as it could help other scam victims

I purchased the aligners. The company was having trouble and said there were delays. After a month and half I requested a refund. I was told to call for a refund in writing via email. Canceled my order but still have not received my refund. They are now saying I couldn't cancel which contradicts their email. Also the guarantee customer satisfaction but if they can't even honor this they will never honor a dissatisfied customer.

Closed on weekends so do not expect response until mid Monday, slow to catch up on their e-mails. Takes up to 6 weeks to receive aligners from start of process. Impression trays should be labeled top and bottom due to gets confusing when you're in a hurry. Would be nice if you could have an account on their site that lists order status instead of having to wait for a response from them. Customer service is friendly but they really should list hours and describe how the process works more in detail since people are anxious after spending so much.