SmileloveReviews 118

I ordered my aligners back in October. I took the molds set my payment off. It took them until February to get me the aligners. With almost half of a year between taking impressions and getting my aligners my teeth had obviously moved and the trays are extremely ill fitting
I have been wearing them far longer then the two-week period to try and make my teeth conform to these trays.
I have contacted the company and number of times and not received a response. I finally googled smile of not responding and found out that the company has gone out of business. You think this might be something that they inform customers of. As a result I have more than three-quarters of my treatment to go and no support whatsoever.

I worked my $#*! off as a dishwasher in a nursing home to try to earn money for these. My teeth look so bad that I try not to ever smile. I did all my photos and impressions and all they did was send an email saying how broke they are and that they were trying to restructure them maybe they could do mine. I haven't heard from them since. I can't even get a refund. If you haven't paid yet, don't do it! They are charging more now and you probably won't get your stuff either.

Go to facebook page Smilelove Fraud. Post your stories of thievery and deceit here.
https://www.facebook.com/Smilelove-Fraud**************

I financed the kit in March 2020 with a $250 down payment. My contract said I am able to return the UNopened kit within 30 days for a full return. I returned the kit within a week of receiving it. However, they have no returned my money and the financing company is calling me for payment. Which means this is going on my credit. I have called many times with no answer. I have sent many many emails. I have also sent in a compliant to BBB. It is now mid-July 2020 and I have yet to receive a response. Do NOT use this company. There are several other companies out there that will actually honor their contract and not ruin your credit.

I ordered their impression kit which they said us free and the website gives you an impression that you are liable for payment only if they start shopping aligners to to you. But, their impression kit will never fir and then lead to a reject from their doctors. And then you have already paid everything so they won't return your money. They are not replying to my emails, if anyone else is having same issue, let's connect to sue them for our money.

I purchases aligners in December of last year. Everyone was super responsive when getting the impressions done, however since then they have completely stopped responding to me and I am only finding out now that they are still taking orders while no longer saying they will ship any product. I purchased the aligners in full on my HSA card which will not refund me as it has been over 90 days since the purchase. This is just plain fraud. I filed a complaint at the BBB and I am also planning on filing in small claims court hoping to redeem some of my lost funds.

Steer clear of this company! They have scammed hundreds of people out of money with no hope of getting their aligners. Join the smile love Facebook group and you will see through the 5 star reviews. The small percentage of people that did receive their aligners are left with gaps and odd bites. I rejected my preview, and it clearly states on their website you will get a full refund if you reject your preview of what your teeth will look like after treatment. I have confirmation of rejection with an employee through email, yet I've still yet to see my money back. This was before covid. Stay awaayy

I have GAPS in my teeth which I never had before and I have been reaching out to the company for over 2 months and they refuse to respond to me. I have reached out to dispute my payments and they lied and said they have been responding to me when they havent. Funny thing is it all can be proven so they're true colors will come out when I make them look foolish with all the proof. But absolutely unacceptable. They continue to take my money yet womt answer me about my teeth. I'm 35 yrs old and was way more comfortable with my teeth before all this. I now have gaps in my upper and lower teeth and my treatment plan is over and they womt respond to me. They never sent my whitening kit either. These people are scammers I would seriously take your business elsewhere otherwise you may end up like me $1300 down the drain and my teeth are worse off now than before! Heres a pic do my teeth look straight to you!

I am not sure what is going on with Smile Love But suspect they are out of business. I've been paying since September 2019 and have nothing to show for it. I have not received the dental aligners I am paying for, and in February, a customer service rep told me they would credit my account $145.00 to make up for the delays and lack of communication, but that has happened either.

I stopped paying my loan with Affirm in April 2020 since SmileLove did not fulfill their end of the transaction, and now Affirm is making threats and dinging my credit record. The whole thing has been awful.

This company lost all money in January, and completely stopped contacting customers. In April they announced they were out of business. They've sent no refunds and will not respond to the BBB and Attorney General in Utah. Hundreds of complaints have poured in. They need to issue all the refunds they owe!

I contact daily for my refund but they will not reply to emails, calls or messages on social media. I never received my braces and I want my refund!

I completed my treatment and ordered a retainer for $99. I waited several months to receive the retainer and... it didn't even fit my teeth! It barely fit my mouth! SO, I have been emailing, calling, and using their customer service website to get a refund and no response. I have filed a case with the BBB. I'm not sure what our options are besides pray the Better Business Buteau will resolve some of these cases and get us our money back.