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Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
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Sined up for Smilebox and they only took the dollar as they said they would and was able to make an awesome card for my daughters birthday. Because they were true to their word I have decided to keep the account monthly so I can send awesome cards to family and friends.
It's pretty easy to use. A little confusing on getting your pics onto the slideshow. And they don't explain much about the ratios and stuff. In edit, you can't zoom out to get all of the image if your ratio is wrong. A hint to anyone who reads this, make your pics approx. A 6X4 horizontal ratio before you try to upload them to Smile.
I am new to this product but so far I am really enjoying it. It is easy to do. Just figure out how to connect to facebook so that was pretty awesome. Thanks
I have purchased computer programs that let me digital scrapbook for $40 and never have to pay again. They do not have enough square scrapbooking templates to justify the price.
Sure wish I could put more pages to it... it has the title page, and says it could hold up to 400 photos, but only took 10 with no options of extra pages added!
Using smile box is very easy, a lot of per recorder patterns... Very rich experience, easy to use, diverse customizable but a lot of automation That's great 8 fast & efficient application!
Well everything seemed to be working well and I was happy with the program until norton my anti virus protection said it was a threat and not only blocked smilebox but I lost all my saved creations and now I have to start all over. I still have a subscriptions with smilebox but I am not able to use it as I have norton as my anti virus rotection program. I was told by representative if I get another anti virus protection plan and re install smilebox that it would work, well I did switch and now all my creations designs have been deleted. My subscription expires soon and I have having doubts about re-subscribing
I'm really impressed with my creations and its easy to do.
This is the best program I have ever used. It is totally worth every penny I pay each year (which is very reasonable) I have purchase many programs and I for one think smile box is top of the line. Thank you Mary E Raab-Rice
Smilebox is a fun way to share photos with family and friends. It is user friendly and has so many designs to choose from that it is always fresh and exciting to use and receive!
The program works wonderful and there were no problems with it from January 2012 until January 2016 when Norton Security THOUGHT the web site was unsafe
It's very easy and fun to create a lot of smiles for friends.
I recommend this site to everyone who want to share happy moments
I use Smilebox to make photo slideshows and find it to be much more user-friendly than other sites that do the same thing. I just use the free services. You can add up to 400 photos, they have a few different types of music you can use (upbeat, sentimental, etc.), and you can easily add captions and arrange the photos in the order you prefer. The interface is easy to use and understand. I wish that you could choose to keep the music going continuously instead of the music stopping and starting over and over during longer slideshows. I also wish that they could provide a direct link to my video and I could share it that way instead of only via email. Other than that I think it is fantastic!
While I generally put old fashioned slideshows or pictures in an album on a shelf and forget them after one or two viewings, I watch my Smileboxes over and over again. Every time I take a bunch of pictures that I want to keep, I put them in a Smilebox and then throw out the originals. It is a great way to keep memories alive without gathering dust or clogging up memory on a computer.
It was real fun and I wish the layouts were more customizable without the rigid elements...
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

