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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Florida
3 reviews
0 helpful votes
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Smilebox is Great
February 5, 2016

Sined up for Smilebox and they only took the dollar as they said they would and was able to make an awesome card for my daughters birthday. Because they were true to their word I have decided to keep the account monthly so I can send awesome cards to family and friends.

Date of experience: February 5, 2016
North Carolina
1 review
0 helpful votes
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My first experience
February 5, 2016

It's pretty easy to use. A little confusing on getting your pics onto the slideshow. And they don't explain much about the ratios and stuff. In edit, you can't zoom out to get all of the image if your ratio is wrong. A hint to anyone who reads this, make your pics approx. A 6X4 horizontal ratio before you try to upload them to Smile.

Date of experience: February 5, 2016
Illinois
2 reviews
0 helpful votes
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Great product!
February 5, 2016

I am new to this product but so far I am really enjoying it. It is easy to do. Just figure out how to connect to facebook so that was pretty awesome. Thanks

Date of experience: February 5, 2016
California
1 review
0 helpful votes
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I have purchased computer programs that let me digital scrapbook for $40 and never have to pay again. They do not have enough square scrapbooking templates to justify the price.

Date of experience: February 5, 2016
Texas
1 review
0 helpful votes
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Love the idea... but...
February 4, 2016

Sure wish I could put more pages to it... it has the title page, and says it could hold up to 400 photos, but only took 10 with no options of extra pages added!

Date of experience: February 3, 2016
France
1 review
0 helpful votes
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Great tool!
February 2, 2016

Using smile box is very easy, a lot of per recorder patterns... Very rich experience, easy to use, diverse customizable but a lot of automation That's great 8 fast & efficient application!

Date of experience: February 1, 2016
Florida
2 reviews
0 helpful votes
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Its easy
January 30, 2016

I found it to be more efficient and easy to manage app

Date of experience: January 30, 2016
Washington
1 review
0 helpful votes
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Smilebox
January 30, 2016

Well everything seemed to be working well and I was happy with the program until norton my anti virus protection said it was a threat and not only blocked smilebox but I lost all my saved creations and now I have to start all over. I still have a subscriptions with smilebox but I am not able to use it as I have norton as my anti virus rotection program. I was told by representative if I get another anti virus protection plan and re install smilebox that it would work, well I did switch and now all my creations designs have been deleted. My subscription expires soon and I have having doubts about re-subscribing

Date of experience: January 29, 2016
Georgia
1 review
0 helpful votes
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Works Great
January 29, 2016

The only problem is you need to be able to use more than 3 songs.

Date of experience: January 29, 2016
Iowa
2 reviews
0 helpful votes
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I'm really impressed with my creations and its easy to do.

Date of experience: January 26, 2016
California
1 review
0 helpful votes
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The best
January 24, 2016

This is the best program I have ever used. It is totally worth every penny I pay each year (which is very reasonable) I have purchase many programs and I for one think smile box is top of the line. Thank you Mary E Raab-Rice

Date of experience: January 24, 2016
Texas
1 review
0 helpful votes
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AWESOME
January 20, 2016

I really enjoy using the smilebox app. I have had a lot of fun creating different collages, slide shows an much more.

Date of experience: January 19, 2016
Australia
1 review
0 helpful votes
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So easy to use
January 19, 2016

So easy to use and so many card and music to choose from

Date of experience: January 18, 2016
Washington
1 review
0 helpful votes
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I love Smilebox!
January 19, 2016

Smilebox is a fun way to share photos with family and friends. It is user friendly and has so many designs to choose from that it is always fresh and exciting to use and receive!

Date of experience: January 18, 2016
Maryland
1 review
0 helpful votes
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Great!
January 18, 2016

Great application. Sent my Thank You cards from my birthday party. Very creative!

Date of experience: January 17, 2016
Pennsylvania
1 review
0 helpful votes
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The program works wonderful and there were no problems with it from January 2012 until January 2016 when Norton Security THOUGHT the web site was unsafe

Date of experience: January 16, 2016
New York
1 review
0 helpful votes
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Happy New Year 2016
January 16, 2016

It's very easy and fun to create a lot of smiles for friends.
I recommend this site to everyone who want to share happy moments

Date of experience: January 15, 2016
New York
1 review
0 helpful votes
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I love Smilebox!
January 16, 2016

I use Smilebox to make photo slideshows and find it to be much more user-friendly than other sites that do the same thing. I just use the free services. You can add up to 400 photos, they have a few different types of music you can use (upbeat, sentimental, etc.), and you can easily add captions and arrange the photos in the order you prefer. The interface is easy to use and understand. I wish that you could choose to keep the music going continuously instead of the music stopping and starting over and over during longer slideshows. I also wish that they could provide a direct link to my video and I could share it that way instead of only via email. Other than that I think it is fantastic!

Date of experience: January 15, 2016
Illinois
1 review
0 helpful votes
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While I generally put old fashioned slideshows or pictures in an album on a shelf and forget them after one or two viewings, I watch my Smileboxes over and over again. Every time I take a bunch of pictures that I want to keep, I put them in a Smilebox and then throw out the originals. It is a great way to keep memories alive without gathering dust or clogging up memory on a computer.

Date of experience: January 15, 2016
India
1 review
0 helpful votes
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It is awesome...
January 14, 2016

It was real fun and I wish the layouts were more customizable without the rigid elements...

Date of experience: January 14, 2016

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA