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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Maryland
1 review
1 helpful vote
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SmileBox For Life
May 14, 2018

5 Star Because it looks like SmileBox has a lot of things I can use for my Business, and my Personal lifestyle. So I am happy I signed-up.

Date of experience: May 13, 2018
Texas
1 review
0 helpful votes
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Love it!
May 14, 2018

I've been using Smilebox for several years and saved hundreds of dollars on cards. The personalized cards are great keepsakes. I think it's easy to use and lot of fun.

Date of experience: May 13, 2018
Alabama
1 review
0 helpful votes
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Great application!
May 14, 2018

Easy to use and allows you to upload photos from anywhere. Great designs and layouts make creating custom cards a breeze.

Date of experience: May 13, 2018
Australia
1 review
0 helpful votes
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I really like Smilebox! I use it for inviting others to any of our celebrations. The only thing is make sure that you double check that the imported email addresses are sent - this was a two step process -the importing doesn't actually send the addresses.

Date of experience: May 13, 2018
Oregon
1 review
0 helpful votes
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I am an Early Education student and this program has really helped me write up all the parent newsletters that I've been assigned to compose. I don't know what I would do without this program, it makes my newsletters really stand out from others and the ease of creating them is amazing.

Date of experience: May 12, 2018
Florida
1 review
1 helpful vote
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Family
May 7, 2018

Been using this program for year love it. Love how easy it is to use and it is a lot of fun to share you creations.

Date of experience: May 6, 2018
Canada
1 review
2 helpful votes
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I belong with a bike group and we ride once a week-I take photos and choose a slideshow-insert photos-write captions-choose my own music and send it out to the group with a notice of where our next ride will start. They love it and look forward to receiving the SmileBox Saturday evenings. I will soon be 82 so if I can do it anyone can!

Date of experience: May 5, 2018
Romania
1 review
1 helpful vote
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Your platform is so nice and easy to use. I really loved preparing some invitations, quick and beautiful templates.

Date of experience: May 4, 2018
Utah
1 review
2 helpful votes
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I can not believe this product doesn't offer phone or chat support. Also it is a pain that you can not start a project on one computer and finish it on another. What is the purpose of having an account if it can not do this. It cause me to have to recreate the same project multiple times when I had to change computers while out of town to create my dad's memorial video and as a result it was not done in time for the funeral.

Date of experience: May 4, 2018
Pennsylvania
1 review
1 helpful vote
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Wonderful
May 6, 2018

Great site; lots of choices, cute arrangements, great colors, fun fonts, easy to use must pony up for the cool designs

Date of experience: May 4, 2018
Canada
2 reviews
1 helpful vote
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I have used Smilebox for years and many events. I really like it.
ONE B|IG FLAW is the editing options. Once you have saved it, you cannot go back and change the actual invite "card" that goes out so you have to start all over! Takes a lot of time for a mistake.

Date of experience: May 4, 2018
Georgia
1 review
0 helpful votes
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Not enough choices of collage designs. I end up using the same design a few times.
You need to expand the choice catalog.

Date of experience: May 2, 2018
Australia
1 review
0 helpful votes
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I like the app, it works well fr what it does but I wold like to create my own leaflets using my own layouts, this app doesn't let you do that.

Date of experience: April 30, 2018
Oregon
1 review
0 helpful votes
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Great tool
April 30, 2018

I have only used it for one thing so far, but it was easy to use and could be personalized. I look forward to future projects.

Date of experience: April 28, 2018
Texas
1 review
0 helpful votes
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LOVE THIS APP!
April 27, 2018

FIRST TIME USING IT AND I LOVE IT! THANKS SO MUCH! IT HAS BEEN GREAT WITH HELPING ME MAKE HINGS FOR CHURCH.

Date of experience: April 26, 2018
Egypt
1 review
0 helpful votes
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A good app
April 27, 2018

I like the application. However, I needed an invitation card that could be printed, not a digital card that could be shared on the social media!

Date of experience: April 25, 2018
India
1 review
0 helpful votes
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Nice app it is
April 25, 2018

Can be more colorful with more effects. As in India colorful things are liked more.
Overall a nice app, more colors will be an added perk.

Date of experience: April 24, 2018
North Dakota
1 review
0 helpful votes
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I love this app
April 25, 2018

I Love this app because it allows me to do tons of fun things with my pictures. Its great for Christmas cards, scrapbooking and for making a special gift for someone.

Date of experience: April 24, 2018
Virginia
2 reviews
0 helpful votes
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I have used Smilebox making a variety of posters and absolutely loved the end result. I intend to continue using it for many other occasions.

Date of experience: April 21, 2018
Massachusetts
1 review
0 helpful votes
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Love it so much every one try out plz and rate it how good you think it is and might tag you on facebook if you have one and i might give you mine so i could tag you and every one might be famous cause i will tag or follow a bunch of you im not famous so put your facebook name down below and i will make a couple more facebook acounts for you can maybe have lots even if you dont like it i may follow you on facebook i would love to talk to you on messanger also so everyone if you have facebook put your facebook name down below and i will try to follow all of you and i will tell you mine if put yours even if its a bad review still put your face book name if have on
Sincerly
Kayanna

Date of experience: April 18, 2018

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA