On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It's easy to buy the ticket, I did a mistake and they fixed very easy. Good service
Very helpful customer service that helped me since I paid extra for picking a seat which I didn't even choose.
I actually got worried as it was a quick booking transaction & hassle free. I got a bit skeptical (as I read the reviews AFTER booking) so I called the customer service to confirm. He was friendly and offered lots of reassurance. After an hour or two I received the confirmation as is. Checked it on the airline website - all good. Thank you so much for a very good booking experience! (nz to mnl)
Brilliant. I didn't quite believe it was happening. Great site.
Easy booking process, great value and good communication.
My ticket was supposed to include luggage, but I ended up paying extra for all my bags. I reached out to customer service but never received a response. Now, I have to pay for luggage again on my return trip, which is incredibly inconvenient.
Booked, then received email flight wasn't booked. Had to harass them to reverse credit card transaction. Why did you take the money if you didn't book the ticket?!
I was told that I was going to receive an email in the next two hours. I didn't, so I booked in other site.
Paid but didn't receive tickets that's bad business. I also was told no refund even though the tickets were never purchased.
I love you guys your doing such a great job i will always do my best to purchase airlines tickets from smart fair airlines
I was first told to pay an extra fee for the ticket, after the payment was already withdrawn from my account, but it was resolved with help from the service desk.
There was a difference between what was said to be charged: 140 euros to what was actually charged: 157 dollars. There was an additional 3 dollars that was taken without my approval and there was a difference between the exchange rates: it was supposed to be 151 dollars all together.
Stop scamming people stop scamming people stop scamming people stop scamming people stop scamming people stop scamming people
Total scam. Said it was one price and it was the other. Taught me to but direct from tbe carrier.
$#*! you.
À l'achat du billet d'avion, j'ai payé pour choisir mes sièges.
Non seulement je n'y ai pas eu droit, mais ils m'ont demandé encore plus!...et en argent US de sur croit! - pas fiable.
Même si c'était la responsabilité de Smart Fares de me donner les sièges, c'est la cie Air France qui a eu la gentillesse de me les donner pour mon premier segment de voyage. Il en reste 2 à choisir ( allé-retour) et ils devraient être payés!
Encontre buenas ofertas y la compra fue fácil y rápida de realizar
It´s the second time that I try to book a flight ticket and then when booking is confirmed, automatically appears a message that I need to book another flight that is 10% to 15% more expensive.
A price was shown and I booked went right to the end and nothing happened. No response at all absolutely outrages
I called your call centre, and asked them what was the price for the ticket I enquired about and he told me that it is around $970 and that was the cheapest ticket, I said to him I can get tickets online for around $570 and he said no that is not true and those tickets don't exist, I asked him twice and he said no, I did tell him that I was recording the phone call and that I would use this if I could get the the tickets online for the price I said and I did, why are your call centre trying to rip people off and lie, very disappointed with your service, then when I did buy online you charged me $12 USD for a booking fee which was not stated on the ticket, I did call you and you said that you would call me back about this and you still haven't called, I want a refund on the $12 USD, as this was misleading as well. You have my phone number on file, call me to sort this out please.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members