SmartFaresReviews 10,381

Me cambiaron compañia de vuelo y horario sin agregarme el Carry on- bag.Smart Fares me saco de mi banco 205€ por 2 vuelos solo ida, que no existía y por el nuevo pasaje Smart Fares,pago solo 89,96 usa y no se hacen responsable de agregar el Carry on-bag.

Got confirmed tickets quickly which was great, but the platform itself tried to do a lot of hard selling which did not help the experience...

Easy to find the fly, easy to pay and quick receipt of the confirmation.

When I booked my ticket they received the ticket amount, then send me email they have a problem with my bank, but I have received deposit receipt from my bank, when I contacted with smart fares they told me I must pay 100$ because the ticket price are go high after I booked, or have a penalty 50$

Some issues with the labelling of airports with different names and airport codes. I had to do some research to make sure I had the right flight!

Easy to book, quick customer service response, good price.

Hazel the operator was really helpful and gave me her direct line to get back to her, it would be more helpful if everything was included at the start and not added on

Thank you for your service and I will use it again for my next trip.

When my account was debited it was more than what was on the website and have requested an invoice to see breakdown but not received it and need and still not received an e-ticket

Immediately after purchasing airfare ticket received an email stating they were not able to confirm pricing and need to call them ASAP. The email did not have signature or any other relevant info besides the phone number to call. Received a call within minutes from them where they tried to charge my card for additional $$ due to price increase. When looked online, same ticket was available at same price, still. Told my representative to refund me but suddenly he was able to match my original price. Next day I received another call from them trying and forcing to upsell me on flight protection which I declined. Haven't received any reservation confirmation email so I had to call again to check the status. This time I was told my ticket did not include bags (that I added and paid for. Also made a video of me selecting and adding bags that increased my total cost). At that point I requested to cancel my ticket and refund me. They confirmed and the ticket will be canceled and will refund me. Now, two weeks later (after two more calls) I haven't seen my refund or any emails from this fraud company. Both two times they confirmed the ticket is canceled and they issued refund but I haven't seen it on my end. Decided to call my credit card support at the end. Do not waste time trying to buy from them. Save yourself a headache and pay an extra few $$ with reputable companies.