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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I cannot update my passport, I did not select flexible ticket but 37.16 usd charged for flexible ticket
Luggage information not mentioned even after payment is complete,still need to call customer service to confirm. Airport need to update from Las Vegas Mcarran to Harry Reid now.
It was good to also receive an email from the airline. You get a feeling of reliability
It was cheaper then the rest also you guy where better then them
Nicely conversation with staff they satisfied me appreciate thanks
Spirit doesn't recognize the confirmation# that you gave me, so it won't let me add it to my spirit account, or check in.
Provided Good service. Timely booking and received my ticket email.
Yes thank you! Thank you for making things easier for me once again, thank you very much!
Directed to Smartfares site via Skyscanner for a flight to Thailand, £706 per flight X2. Paid for seat allocation, another £36. Paid on my credit card and waited for confirmation e-mail. I then receive an e-mail stating that my reservation was not confirmed and I had to call Smartfares to verify my booking. The operative then tells me that the flight I had booked has'nt been released yet (Christmas 2025) and that particular flight would be £1450 each.I informed the operative that it's illegal to offer flights that are'nt available and refund my money immediately.It took 3 days to refund my money. Avoid this company at all costs
Dear Customer,
We’re truly sorry to hear about your experience, and we understand your frustration.
After looking over your case, we found that we couldn't confirm your reservation because the fare we initially offered was no longer available. The fares displayed on our platform are real-time and depend on seat availability, which can change rapidly. As a travel agency, we do not control the airline’s inventory, and despite our best efforts, we couldn’t secure the ticket at the advertised fare. As a result, we had no choice but to cancel the transaction.
We’d also like to clarify that when a transaction is cancelled, the original authorization should typically disappear from your statement within 24-48 hours. However, some banks may not immediately recognize void requests, which can result in a delay in updating your statement.
We apologize for any inconvenience this has caused and appreciate your understanding.
Regards,
Team Smartfares
Después de haber hecho la compra entré en pánico porque me puse a ver las reseñas de Smartfares & temía porque todo fuera fake, pero si me llegó la reserva & al parecer todo está bien 🙏🏼
Ok tried to book flights for different day and got messed around
Booking was simple and great prices! I'll definitely be back
Hi
I was meant to pay $1,005 Australian Dollars but instead i was charged $1,055 Australian Dollars. Please assist.
Thanks
Dear Customer,
We apologize for any confusion regarding currency conversion. We aim to provide transparent pricing throughout the booking process, and we regret if this was not your experience.
Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD.
We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.
If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Regards,
Team Smartfares
The site was easy to use but did not appreciate the following calls
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback. We’ve checked the confirmation code you received, and it is accurate—our team is able to open the booking on the airline’s site.
To manage your booking, please visit the Spirit Airlines "My Trip" section, enter the confirmation code NI2KTS along with your last name, and you should be able to access and manage your reservation.
If there's anything else we can do to assist you with, please do not hesitate to reach out directly to us at [email protected].
Regards,
Team Smartfares