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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Booking with SmartFares was honestly smooth as hell. Found a dope price that beat all the other sites I checked. The process was mad simple, no weird hidden fees or anything sketchy. Got my confirmation fast, and everything was good to go for my trip. Customer service hit back quick too when I had a question. Would def use it again when I travel next time.
When I first checked my planned all-inclusive trip's costs for 2 x Adults + 2 x 'Extras Options' on ykza. Smartfares. Com, I was quoted R46,929.29 in total, plus I also had to pay another $180.85 USD to have my surname corrected from VAN RENSBU to VAN RENSBURG. However, when I checked the converted ZAR Rand - $ USD charge made to my Credit Card it amounted to R53,896.00 (i. E. R3.513.09 more than the R50,382.91 anticipated)... So, this means that one should not trust the converted currency quoted without checking it with your Bank first.
Communication breakdown. Prices changes comparing why I saw.
Recibí mi confirmación de reserva para volar el 15 04 de San Salvador a Cancún. Gracias
Everything was smoothly and fast, I got the feedback with the itinerary then the ticket in my email address after the payment was made. I am absolutely delighted.
Quick and easy booking!
Definitely will do it again! Thank you
Booked international flights through SmartFare and received confirmation that my flights were booked. I was then able to find my record on the airline's website and select seats. So, all seems to be in order for now.
I have been in Belgium for the past four years and I have a travel experience
My experience with SmartFares was really nice, everything was fast, easy and helpful
I don't know yet because I don't see my ticket at this moment for my Flickr
Your dedication and commitment are truly admirable. The result obtained is impeccable and reflects great effort. It shows how quickly the task was completed. Demonstrated efficiency is an example to follow. His professionalism is worthy of recognition. It is a pleasure to observe such a well-done work. This will undoubtedly contribute to the success of the project. We look forward to continuing to count on your valuable contribution in the future.
Their dedication and commitment are truly admirable. The result obtained is impeccable and reflects great effort. It shows how quickly the task was completed. Demonstrated efficiency is an example to follow. His professionalism is worthy of recognition. It is a pleasure to observe such a well-done work. This will undoubtedly contribute to the success of the project. We look forward to continuing to count on your valuable contribution in the future
Mi peor experiencia en compra de boletos dentro de esta plataforma, deberían de desaparecerla, es un fraude, te acorralan y tienes que depositar mucho mas del costo de los boletos.
I have bought the ticket. The next day I received a message saying that the booking didn't go through.
After writing and writing to your operators I received today confirmation for my flight.
Creating a lot of issues with hotels and car rentals in both sides of the this trip.
First time in 35 years of travelling that this happened. I hope the next time will be better!
The operator on the online chat (Otis) was very helpful and friendly.
Thanks for the easy booking and great service. The overall experience was perfect.
I was looking for a flight below 800 euro with one stop. All flight where above and the only available one was two stops at 778 euros. I decided to take it even though I didn't want two stops but I made do because of my budget. To my disappointment I was debited 828 euros for the flight instead of the 778 euro. I am really upset because I could have paid that amount for a one stop flight with Qatar air instead of two stops on different flight. I definitely won't be using smart fares again.
Site is easy to use. Customer service was very helpful. When needed.
La experiencia fue muy buena, pude hacer la reserva de manera muy simple y rapida.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

