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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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SmartFares is crap. I paid USD 93.63 as a cancellation fee, then after cancelling my flight 3 days prior to the flight I haven't got a penny of refund, even the cancellation fee itself. I made a numerous calls and the answer always was "we'll call you back". No one ever called me back. Asking for the manager, the answer "I'll send an email to my manager". Probably it's a joke too. Finally I gave up.
Very easy and simple! I would recommend this to family and friends
Good expérience. I love it. Je vais rentrer au cap haïtien aujourd'hui même. Mais ils m'ont dit que le billet n'est pas confirmé
Good. 24hrs refund was a lie. 50 words requirement is crazy. Seriously, this should not be a requirement. Review is an optional thing people could do. And please change the information on the web page. That was a total lie. I was trying to give 4, but this review make my feeling worse.
Very easy to get scammed. Be careful with these guys. Unless they send you a ticket then you're screwed
For my first time booking with this website lt was fast and good.I'm satisfied with my first experience
It was good experience fast easy to use I still wait for travel to be able
Well good and keep up the good services for all traveler
Best price given on the market and confirmed swiftly
Your prompt follow up on my booking is appreciated.
Very good and quick and cheap. The UI is also nice
A great experience, and I hope for more progress and faster implementation, because the reservation confirmation process takes about 4 hours or more
Many thanks
Super user friendly, so relieved when I found you, thank you for knowing I can depend on you, I've already been back to book more flights, after the first experience, I'll be back to do business with a new friend in future!
It was OK...but I did get all documents within 24 hrs as promised...
The person I spoke to was nice and polite...
Easy to use and was able to make reservations really quick with excellent pricing
Even after e timeout the booking data was still there. Good job: Development Team!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members