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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Great service and very reasonable price. But when I called to agent he was not able to give me cheaper price than online prices. I thought if I call I May get more discount. But I booked online and I got the best price. Thank you!
The reservation was confirmed and the tickets were issued quickly, and that's great. I had, however, paid about $80 for 4 checked bags and insurance on those bags, and those checked bags were ultimately not included in the reservation. From your website, it looked like they would be. I reached out to costumer service and I was told that that's up to the airline. The reservation summary suggests that adding those bags would cost 105 per bag, making the cost of the trip significantly higher. I did not expect this charge. Your website should be clearer on the fact that the $19.95 do not actually give you a right to any checked bags.
I'm pleased with the process. Kindly issue my complete ticket asap. Thank you
Prices are lower than anywhere else and chat assistants can guide you through the booking
It was really easy to buy, simple and fast! I tried with other web pages and wasn't that easy to use.
Booked on smartfares and initially sent me an acknowledgement email and a few hours later the confirmation email with the flight itinerary and eticket numbers
Great price and customer service! They call you to ensure you have received your booking confirmation and if they can't reach you, they send you a text message
It's good deal and very helpful people thank you
I will try again this flight
Buena experiencia, fácil de utilizar, los precios son muy económicos
The team at SmartFares was very helpful at helping me find a flight at a low price compared to other third party companies I tried working with. I will continue to book via SmartFares
It was easy and user friendly. I spoke to one customer representative and he was a bit rude, so I hung up and called back and received better service.
It was great i got a great deal would totally book through them again
Paid for sear assignments. Turns out, it was not an option. The customer service did advise me that I am due a refund for seat assignments payments that I rendered. Other than than that every thing is tracking well.
My booking from Mexico to Chicago was fast & expeditious. Will book again with SmartFares.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members