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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

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Washington
9 reviews
33 helpful votes
Follow Leo G.
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Just started reading reviews on sitejabber, for websites. I think it's not really A good reviews site, from all reviews are more than 50% negative, This does not say that the website you use is a bad one. It's just shows that website's like this are showing everybody's misery to earn money with complains. Probably companies have to pay to get there rating up. This doesn't main its OK.
Webmaster don't use this kind of websites just help your customer.

Date of experience: September 1, 2013
Washington
144 reviews
1474 helpful votes
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ONE OF THE FEW WEBSITES THAT HAS GOOD INFORMATION WITHOUT CHARGING YOU$$. I LOVE IT AND TOTALY WOULD MAKE OUT WITH IT IF I WAS A YOUNG SINGLE WEBSITE BUT I THINK IT IS TAKEN ANYWAY OH WELL!

Date of experience: August 21, 2013
Canada
1 review
0 helpful votes
Follow Arlene L.
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This site is one of the few even talking about the scam at myfreecopyright.com I'd like to see more follow up on it though.

Date of experience: August 14, 2013
Georgia
1 review
1 helpful vote
Follow dawn s.
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This website is very helpful, to the point and easy to find what you need quickly.

Date of experience: August 6, 2013
New York
71 reviews
236 helpful votes
Follow Stuart S.
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When I contribute to SiteJabber.com, I write about things that happen to me. These are places that I think either they should be promoted or talked about stating what went wrong and to consider whether or not I will return to these places again. What I do not like is if I write about a place this time and tell you all what is wrong and wonder do you want this to happen to you. What I don't like is when I write a review about someplace and then return back to this place in the future, why am I not allowed to write another review about this same place stating that the place cleaned its act up or to stay away from this place? This I do not think is fair nor is it right. I feel that SiteJabber.com should replie to this so everyone who writes a review should know why you can't come back in the future to possibly write a better review if that is the case. I do not write only about places to stay away from but I also want the right to turn around and write that they improved. I wait for a response from SiteJabber.com

Date of experience: July 24, 2013
Idaho
14 reviews
43 helpful votes
Follow nintynine w.
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Don't like a site and they don't want to hear your problems, site it on Sitejabber, then at least others can get a fix of what those other sites really are all about. Kinda hope this site stcks around a while.

Ok you won't let us comment peoples comments anymore, you lose a star.

Date of experience: July 21, 2013
California
2 reviews
5 helpful votes
Follow Skylar B.
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Looking to avoid spam and check credibility of sites and products.

Date of experience: July 16, 2013
Washington
11 reviews
19 helpful votes
Follow Sarah M.
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Don't know how I stumbled on this site but this is so smart. I check out all websites now before using them on here. Real reviews from real people. Can't ask for more.

Date of experience: June 24, 2013
New Jersey
4 reviews
77 helpful votes
Follow Jonathan D.
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I'm a fan of this site and will make it a point to come here often to review both excellent websites/companies and bad companies. The ease of use is spot on and I see this really catching on. Keep up the excellent work!

Date of experience: May 28, 2013
Canada
1 review
3 helpful votes
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I almost spent close to $300.00. Just ready to hit send when I decided to check out WHO IS ZULILY. After reading 3 reviews from unhappy customers I had to comment that they saved me a lot of trouble here in canada. This Jabber is a great sight to check out how people are being treated by unsavory people who will take your money first and screw you attitude. I am glad we have sights to go to for a reference. Word of mouth will stop these scounderals from ripping off hard working people. Thank You Jabber

Date of experience: May 25, 2013
Texas
4 reviews
4 helpful votes
Follow Neil M.
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Since yelp and google are evidently too stupid (sorry google) to rate online businesses I have no choice but to come here but in reality this website seems to be very efficient and I am glad I have become a member.

Date of experience: May 17, 2013
Japan
4 reviews
16 helpful votes
Follow andrew b.
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Don't like this website, it just likes bad review, and remove good reviews, some customers has good experience to feedback the company, and want to get better cooperation, but the sitejabber removes good reviews. If some competitors give bad reviews for the website, it will bring bad reputation.

Date of experience: May 13, 2013
Arizona
47 reviews
94 helpful votes
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I love this site... You want to know what site you are about to enter personal info? Check it out on Sitejabber.com. You'll surprise...!
I fully recommend it to anyone.

Date of experience: May 10, 2013
China
3 reviews
4 helpful votes
Follow mary w.
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This site is so amazing, so useful for customers, we can use it to write anything we want to talk our online shopping.If we are satisfaction, we can give our appreciation ideas or we can use it to describe our dissatisfaction. I'm a online shipping fans, it; s a good way to me..

Date of experience: May 2, 2013
Pennsylvania
7 reviews
25 helpful votes
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Once you review a site on sitejabber.com you cannot re-review it. That's not helpful.

Have you frequented a business and had a bad experience only to return 4 months later and find it much better? Shouldn't they be rewarded? Maybe they've learned from their reviews on sitejabber.com? But sitejabber.com doesn't give the option for a secondary review... ridiculous!

Date of experience: April 10, 2013
Colorado
4 reviews
6 helpful votes
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So far I really like this place, great reviews with trusted people. Will keep up here.

Date of experience: March 17, 2013
Wisconsin
1 review
0 helpful votes
Follow Becca E.
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I used to have an account on here and I did a bunch of reviews. I wanted to check my reviews to see what others experiences were and my entire account and all my reviews were deleted without warning. I get no response from the administrators of the site. It's crooked and I expect this will be deleted.

Date of experience: March 11, 2013
Pennsylvania
27 reviews
58 helpful votes
Follow chris J.
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It really helps all people around the world to collaboratively review the websites.

Date of experience: March 9, 2013
Texas
2 reviews
1 helpful vote
Follow Ashley N.
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Thank you sitejabber for offering us to share our experience. People will know what services they are dealing with. If the service is crap, people will get to know that very fast. And if the service great, then we can recommend it to people. Thanks, sitejabber!

Date of experience: February 27, 2013
New York
10 reviews
25 helpful votes
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My ONLY problem is i don't know if 100% of the members are telling the truth on these reviews but other then that it's cool

Date of experience: February 24, 2013