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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

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Nevada
1 review
1 helpful vote
Follow R-Diddy s.
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I can't believe i just found this site! I love it, love it, love it! Found a lot of cool websites from you guys, you guys that work for website are awesome! A Big Thank you!

R

Date of experience: August 26, 2014
California
5 reviews
12 helpful votes
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I find the feedback left on this site very misleading (good or bad). It is not the website's fault, but reviewers have carte blanche to leave any type of feedback, good or bad, without substantiations. Does this site actually check for accuracy? Most companies don't even follow up or give their side of their story, isn't that odd? Its like reviews are going one way... looked at some of the websites that reviews are left for, and the websites don't even exist or companies have been out of business for years. I suggest each person does their own homework.

Date of experience: August 11, 2014
Pakistan
3 reviews
4 helpful votes
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I really like the concept of this website, thanks for providing us great platform to review the websites!

Date of experience: August 6, 2014
Tennessee
2 reviews
1 helpful vote
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I love sitejabber because it allways give you the information that ypu need amd if it weren't for this sote i wouldnt be able to post onfo of my favorite and least favorite websites so a very very big thanks to *******@www.sitejabber.com

Date of experience: July 25, 2014
Serbia
10 reviews
14 helpful votes
Follow Mishel E.
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Thank you for being here and helping people discover scammers! I love sitejabber.com

Date of experience: July 24, 2014
Texas
2 reviews
0 helpful votes
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Great co
July 22, 2014

Great co. Good easy to use, great info on company products.

Date of experience: July 22, 2014
France
4 reviews
20 helpful votes
Follow Brandon L.
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I love site jabber, thus the posting here. ANYTIME a website asks me for credit card info, be it a subscription service or a place to just buy things, I check sitejabber to make sure its not a scam. LOVE IT

Date of experience: May 29, 2014
Colorado
1 review
8 helpful votes
Follow Lee B.
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I found sitejabber's reviews very misleading on the negative side. Perhaps it's just a case of "bad news travels fast". The service reviewed was an on-line service for legal forms. My own experience has been excellent, but you posted 90% negative and insulting reviews. I now see another defination for Site Jabber, in that you post jabs at companies being reviewed to an unreasonable degree.

Date of experience: May 22, 2014
Ohio
4 reviews
9 helpful votes
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I really like how easy your site is to use! It's fun and very simple. Very helpful in helping me see new sites too that I wasn't even aware existed. Good job Jabber!

Date of experience: May 22, 2014
Georgia
3 reviews
11 helpful votes
Follow Dee B.
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I think that is a great great free service that offers both the ability to read reviews and also the ability to write you own review! Great job! I love that this is free and that it takes the hassle out of going on 2, 3, 4, 5 different random pages to read what people are saying.

Date of experience: May 18, 2014
New York
33 reviews
48 helpful votes
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Great for site reviews! Have enjoyed reviewing and providing feedback. Easy to use, and nice design.

Date of experience: May 11, 2014
BO
10 reviews
22 helpful votes
Follow Dani M.
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This is probably one of the best ways to find out websites services and contents. When i found www.sitejabber.com it was like a window for me, to see whats the real deal on other websites. It's really hard to find websites that will share other people's real experiences.

Date of experience: May 5, 2014
Canada
2 reviews
2 helpful votes
Follow Vania A.
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Very Good Site, We need sites like Jabber to let the good people know about
The SCAMS before they order a product.

Thanks SITE JABBER

Date of experience: April 29, 2014
New Zealand
2 reviews
6 helpful votes
Follow Kieran W.
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Went to post a review, had to make an account, reply to 2 emails, and then retype the whole review again before I could post it. I'm not gonna use this site again. It's a waste of time for me.

Date of experience: April 28, 2014
Pakistan
4 reviews
42 helpful votes
Follow Nasima D.
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I wish came to SiteJABBER before doing business.

I was robbed by a website called depositphotos where claimed that they would give discount and I can buy photos for 0.16 Cent. The offer was so good to be true and it is a well designed scam so I was scammed by depositphotos

Thanks Sitejabber and keep up the good work! I will not register or buy anything online without reviewing it on this site.
Thanks to site JABBER for helping us to fight

Date of experience: April 22, 2014
California
91 reviews
225 helpful votes
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SiteJabber is my go-to-site for when I am considering using a new website. It's like Yelp for websites... speaking of which, I should write a review of for Yelp!

Date of experience: April 21, 2014
California
8 reviews
13 helpful votes
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Awesome site!
April 10, 2014

Awesome site! This online reviewing site is definitely good. You will be able to recognize other good business sites in here. All I can say is this site is very helpful not only to me but other people as well.

Date of experience: April 10, 2014
Pennsylvania
1 review
1 helpful vote
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I like this website
April 8, 2014

I like this website. I think this Site jabber is going to be my leisure website. I am going to show all my friends and family this site. Awesome. Much more to cover. Lol cannot wait.

Date of experience: April 7, 2014
Pennsylvania
1 review
1 helpful vote
Follow Molly C.
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NOT thrilled that I took time out of my day to place a review on your website when it said "submit and register" I registered, and my review was NOT submitted. (Profile says I haven't written any reviews. Wtf?). I am NOT typing out another one and won't be back. You are nearly as bad as the website I was reviewing (HauteLook.com) for wasting peoples' time and providing poor service.

Date of experience: April 3, 2014
New York
4 reviews
12 helpful votes
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Well, site jabber has saved me from ordering things from sketchy sites. Let's just say thank you site jabber for saving me money and from scams.

Date of experience: March 28, 2014