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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

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We monitor reviews for authenticity

GB
5 reviews
9 helpful votes
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A honest site!
March 10, 2015

Like an idiot I ordered wheels and tyres from Carid. Com without checking out reviews online. Have not had much luck getting them or help from them! So looked at other peoples reviews about this car parts site, site jabber tells it the way it is! The other review sites with great feedback for Carid Must be run by Carid and similar. My bank even said this to me! How is it either great reviews on one review site or really bad. Thanks site jabber! My trust in humanity is back. Well for now.

Date of experience: March 10, 2015
Jackie V. — SmartCustomer Rep
over a year old

Happy to help! Thanks for leaving a review.

California
1 review
2 helpful votes
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Very question I ask you don't answer all you do is send me to write review, it very hard to when you don't answer or where I can get helo! I received an email want to find out who it belong to then it send me to this site. I want help to know why, how, where and what purpose to use message from here... You have been of no HELP

Date of experience: February 3, 2015
Germany
18 reviews
127 helpful votes
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I love the concept of SiteJabber. Easy to use, easy to navigate. Simply great!

Date of experience: February 3, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thanks for the review, Bill!

Ohio
2 reviews
13 helpful votes
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Why can't I add additional information regarding my review and complaint with LegalZoom? Do you not want to see that your site was successful in mostly resolving my complaint? I would quickly change my rating to 5 stars if this was possible.

Date of experience: January 9, 2015
GB
6 reviews
4 helpful votes
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I wrote a few reviews and you didn't post them! Why?

Date of experience: January 6, 2015
Jackie V. — SmartCustomer Rep
over a year old

Hey there! Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days

Alabama
6 reviews
29 helpful votes
Follow EKawa W.
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Site Jabber is an internet security and consumer protection website which informs consumers about the latest schemes on (e. I. scams and dangerous money schemes, etc.). Scam Runners do not realize that when they use government agency systems and technology to scam people out of their money, the federal government has full jurisdiction to execute measures that will lead to imprisonment, fines and judgments against them and pay back any monies due to victims.

Date of experience: December 31, 2014
Iowa
3 reviews
1 helpful vote
Follow Teacher O.
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I just cannot thank you enough. I was getting absolutely no response from an online company that owed me a 170 dollar refund. I submitted a review through your website. The review got their attention, and after two full months, I finally got a response and a refund. THANK YOU!

Date of experience: December 30, 2014
Jackie V. — SmartCustomer Rep
over a year old

We have your back!

GB
13 reviews
415 helpful votes
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Jabber is 1 of the better review website's, it gives honest people the opportunity to tell others there experience good or bad with dealing with businesses from abroad and expose scammer's such as BDRUSH.com & BUYBULKMEDS.com ( shakeela bano & perveen bibi) theses 2 businesses are the same scam, they also run other website's ripping people off and sending absolutely nothing for your money.

Date of experience: December 10, 2014
Jackie V. — SmartCustomer Rep
over a year old

Thanks for sharing your experience, Sammy.

Alabama
23 reviews
53 helpful votes
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This is an awesome website. I wrote a review here that I'd had no luck resolving though regular customer service. Within 2 days of posting my review here the company contacted me with an acceptable resolution. Thank you sitejabber.com!

Date of experience: December 10, 2014
Jackie V. — SmartCustomer Rep
over a year old

Thanks, Angela!

New York
11 reviews
44 helpful votes
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A great site for consumers to check out online or get a companies attention if you have a complaint.

Date of experience: December 4, 2014
Jackie V. — SmartCustomer Rep
over a year old

Thanks, Andrew! :)

KR
6 reviews
23 helpful votes
Follow Allan C.
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I appreciate you guys can offer this serious place to fight against scammers. Good job

Date of experience: November 19, 2014
Texas
1 review
8 helpful votes
Follow Sweaty M.
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SiteJabber emailed my website saying we received one bad review (that was a complete farce) in an effort to gain our business. I'm assuming if we reached out to them, they would say "Pay $X. XX per month to have control of the reviews that go online on our website!" Nice try, SiteJabber.

Date of experience: November 18, 2014
Canada
10 reviews
115 helpful votes
Follow Vinh N.
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Love that SiteJabber is a place I can rant or rave about something or someone. Unfortunately, no one can see some of my better reviews because the FilterBot keeps making them DISAPPEAR. Oddy, the Bot did not pic up a big string of weirdly named(ex: waleskadext g.) 5 star reviewers that are obviously shilling for the Tidestore clothing company. The seemingly malfunctioning FilterBot also fails to pic up names like Ip$#*!a, which is just some shill's attempt at humour. Ipa$#*!a= IP $#*!a' = IP $#*!ter.

Signed,
A real person.

Date of experience: November 14, 2014
Pakistan
2 reviews
1 helpful vote
Follow Mahboob A.
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This is a good website to get reviews about any company of the world, so if any one want to learn about some company repo, dealing and others then he can get help from visitors reviews

Date of experience: November 10, 2014
Greece
6 reviews
14 helpful votes
Follow Angelos C.
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I like the concept of Sitejabber very much. I have some comments to make:

A) There are way too many negative people here who post a frustrated review about a site and then leave. It might be a good idea to show the average star rating a user has given to sites in general. There are simply some people that are just positive and others who are just negative. It is good to know who is who when reading reviews, without going too deep in their profiles.

B) Since there is a reviewer level, why not sort the results based on reviewer level? This way we can avoid the robots posting five star reviews for just a site and then post nothing more. Let's not display the reviews of those people just posting a review. There is no meaningful information we can get from them.

C) OK there is an option to vote positive for a comment, but how about voting negative? Readers can help the evaluation of the comments as useful or unuseful.

Otherwise, great concept.

Date of experience: November 5, 2014
Colorado
4 reviews
15 helpful votes
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I absolutely love sitejabber, obviously. I fell in love when upon searching for a certain company on Google, this site came up on the front page of Google. A quick read and I realized it was a horrible auto renew scam.
Thanks Site Jabber!

Date of experience: November 2, 2014
Texas
2 reviews
2 helpful votes
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This is such a great site. Keeps our children safer!

Date of experience: October 31, 2014
Washington
2 reviews
1 helpful vote
Follow Jon L.
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As an entrepreneur and online marketer it is very important to avoid the label scammer and spammer, so therefore I needed a professional service that would deliver my emails and newsletters with professional care. Many people out there use bulk email software but I needed something more sophisticated that wouldn't scare customers away.

I found constant Contact through this site and am loving the services and the price for the service. I can create professional quality emails using the templates to send to my clients. My open rate has increases since my constant contact provides a spam check on all emails before it is sent out.

I had a very positive experience using site jabber and will be back to shop again. I recommend you spend some time here and take advantage of all the deals this site provides.

Date of experience: October 29, 2014
Oregon
1 review
6 helpful votes
Follow Vitaliy D.
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After reading a few reviews, it's evident sitejabber.com is some sort of aggregator used by trolls to write poorly written reviews about fringe sites across the web. Grammar takes a back seat here, it's as if the writers of Family Guy got together, got concussions, and were paid to write reviews about dates from hell, except that sitejabber.com pulled a fast one and substituted in far flung sites for dates. Happy reading fellow netizens.

Date of experience: October 25, 2014
Canada
2 reviews
2 helpful votes
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A great idea that is not over cluttered. Easy 4/5 Stars.

Date of experience: October 5, 2014