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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
16 reviews
3 helpful votes
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Discover
January 15, 2016

Sitejabber is a great place to browse and discover so many unique, and reputable, places.

Date of experience: January 13, 2016
Jackie V. — SmartCustomer Rep
over a year old

We're happy to see that you had a great experience with Sitejabber. Thanks for sharing!

India
7 reviews
40 helpful votes
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Sitejabber is my go to website for most authentic and trustworthy reviews for various websites, especially online marketplaces. The sitejabber community is a truly unbiased platform for giving out authentic reviews for websites and services specially when the reviews are to report malpractices, frauds and scams. Other websites such as MyWOT repeatedly bully/ban users who report frauds by bigger websites that pay them money for high ranking and paid positive reviews. But Sitejabber never does so. Kudos to the sitejabber community for maintaining the integrity of this website. I have based many important purchase decisions and comparisons for online shopping on sitejabber reviews. Never have I have been wronged.

Date of experience: January 4, 2016
Jackie V. — SmartCustomer Rep
over a year old

Thank you so much for taking the time to share your experience with Sitejabber, John.

Washington
5 reviews
19 helpful votes
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Love these guys!
January 1, 2016

Thankyou for existing sitejabber! Love your work! It is great to remain informed as a consumer, there should be more sites like this.:-)

Date of experience: December 31, 2015
Jackie V. — SmartCustomer Rep
over a year old

We're glad to hear you had a positive experience with Sitejabber. Thanks for the input you provided!

Nebraska
2 reviews
0 helpful votes
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I want to thank SiteJabbers for helping clean up some of the scam and bad sites! To bad Microsoft don't pay you folk and put it on Windows 10! I been spreading the word about you guys. I just happened to run across SiteJabbers.

Date of experience: December 26, 2015
Jackie V. — SmartCustomer Rep
over a year old

Your review means a lot to us. Thank you for using Sitejabber.

Canada
22 reviews
198 helpful votes
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I think this is a great resource for getting the scoop about companies.

Just be conscious that some reviews may be biased.

Date of experience: December 23, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thank you, we appreciate your feedback.

Philippines
2 reviews
0 helpful votes
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I've been making a review since yesterday but the thing, when I'm making another review, the old review just updates.

Date of experience: December 18, 2015
SmartCustomer S. — SmartCustomer Rep
over a year old

Thanks for your review. SiteJabber only allows one review per business per community member. However, you can update your old review by logging in and visiting your profile page. Right under each review you should see an "update" link. If you need more help email us at [email protected]. Thank you!

Indiana
2 reviews
5 helpful votes
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This is a Great Site!
December 14, 2015

This Site does not Tell the consumer not to buy from certain businesses or individuals.The decision always falls back on the individual buying the product. This site helps a consumer make a decision using feed back from others. Rather good or bad other opinions are helpful in making the decision. Money is tight and nobody wants to be taken for granted. This is a great site. 10 STARS FROM ME... THANKS... I Could of made a BIG Mistake if it was not for this site...

Date of experience: December 14, 2015
Jackie V. — SmartCustomer Rep
over a year old

It's great to hear that Sitejabber helped you make a decision about buying or doing something. We appreciate you taking the time to leave us a review!

Tennessee
1 review
0 helpful votes
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Easy to use
December 10, 2015

This is much easier to use than the type I used before. Simple, I like simple.

Date of experience: December 9, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thank you for sharing.

Washington
4 reviews
20 helpful votes
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Awesome website and service. Horrible name. It sounds like the purpose of the site is primarily to collect any and all angry reviews. If I was thinking about leaving positive reviews and the name "Site Jabber" surfaced, I would get slightly irritated just by the name and therefore not be as likely to give ANYTHING 5 stars. Sorry, SiteJabber, you just got 4 stars!

Date of experience: December 9, 2015
Nebraska
2 reviews
8 helpful votes
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I can tell you all reading this one thing. My putting the horrible service review on site jabber, sammy dress has responded more going through site jabber where everyone can see than trying to contact them personally through their site so give it a try and dont take silence for an answer

Date of experience: December 7, 2015
TW
5 reviews
4 helpful votes
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Quick to post negative reviews of sites, but does not post positive reviews, at least none of mine.

Date of experience: November 30, 2015
SmartCustomer S. — SmartCustomer Rep
over a year old

Hi Lee, our apologies on the delay. Reviews can take up to 48 hours to be published. Your positive reviews were of adult content sites which can take a bit longer to be published because we tend to see more fake or spam reviews. However, they have all been published now and you should be able to see them here: http://www.sitejabber.com/users/leej27
Please let me know if you have any additional questions.

Germany
3 reviews
40 helpful votes
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Glad I found it
November 24, 2015

I am so glad I found it. It is a lot of fun to share experiences :)

Date of experience: November 24, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thanks for sharing, Jane!

Ohio
1 review
0 helpful votes
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Great site!
November 23, 2015

Awesome site! I love to know about a business before I actually go and spend my money on something so I know I wont be disappointed if it doesn't work out. 9 times out of 10 if someone else is raving about a product/business its gonna make you want to try it. This site puts everything I want to explore at my fingertips, great job!

Date of experience: November 23, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thank you for your review - we appreciate it.

Canada
2 reviews
53 helpful votes
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Hi SiteJabber,, You Guys are SUPER GREAT. Finally we have a site that Cares about the Everyday Person that works 40 or more hours a week & get a paycheck every week, then after a hard days work you just want to go home & relax & just go on the net & chat with some people or buy something that is a lot cheaper then at the store. Then you go online & you start looking at stuff & WOWWWW,, that's a Good Deal,, but then you Sign into the site,, give them your Credit Card Number,, Once ((( these multi-million dollar companies per year that hire third world countries that make $10 - $15 - 20 a day))),, THEY Got You Card Number,((( I could Hear them saying,, YOU SUCKER, WE GOT YOU NOW))), The everyday person thinks there getting a Deal <>THEY FORGET TO TELL YOU ABOUT THE 40 HIDDEN FEE THAT INVOLVE THE PURCHASE, But Will We Ever Get Our Money Back, It Like Driving Down The Road & Throwing Your Money Out the Window <<>> I Would Just Like To Really THANK-YOU For Taking The Time & Reading My opinion. Thank-You Very Much, Keep Up The GREAT Work.<> P.S. The Saying That I Have Heard All My Life, I Never Really Thought About It Till Now <> The Rich Get Richer and the Poor Get Poorer... <<>> Fred W, Ontario, Canada

Date of experience: November 8, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thank you so much for taking the time to share your experience with Sitejabber, Fred.

Italy
2 reviews
0 helpful votes
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Great!
November 7, 2015

I have a good experience with this site! I'll advice it to my friend!

Date of experience: November 6, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thanks so much, Ilaria.

Ireland
25 reviews
114 helpful votes
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Some useful features added. Others bad. Now appears commercialized. I now want to see what happens with my review this Nov. 1,2015 of Cleverbridge.com.

The SiteJabber blog page, http://www.sitejabber.com/blog/2015/05/26/how-to-safely-buy-discounted-prescription-drugs-online/, appears to me to be a commercial placed by Big Pharma. It talks only about the issue of rogue pharmacies and totally avoids referencing the very reputable www.pharmacychecker.com which reveals the many legit pharmacies having brick and mortar branches in Canada which are able to obtain drugs made worldwide. Canadians can routinely buy their drugs at these pharmacies. These Canadian pharmacies, with proper US patient prescriptions have been shipping generic and reimported drugs (the far overpriced ones in the US) to the US at a small fraction of the US cost, How did said Blog become a part of the SiteJabber site?

Date of experience: October 28, 2015
Germany
75 reviews
484 helpful votes
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Keep it up!
October 28, 2015

I LOVE IT! Twice as good as TrustPilot.com and all the other consumer review sites! Keep it up!

Date of experience: October 27, 2015
Jackie V. — SmartCustomer Rep
over a year old

We are grateful you took the time to leave us a review. Thank you.

Sweden
1 review
0 helpful votes
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Welcome to a easyer life
October 20, 2015

This will help you to take care of all your money in a better and more easy way

Date of experience: October 19, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thank you for sharing your experience.

Bangladesh
1 review
0 helpful votes
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Excellant
October 14, 2015

I didn't really have too many expectations for this program because I have read about so many other scams but it actually worked. Finally, I can put my mind to rest and move on with my life. I am no longer being manipulated and lied to. I would absolutely recommend this and use it again if I had to.

Date of experience: October 14, 2015
Jackie V. — SmartCustomer Rep
over a year old

You are much appreciated!

California
1 review
0 helpful votes
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I like how I can see reviews of websites before I used them.

Date of experience: October 9, 2015
Jackie V. — SmartCustomer Rep
over a year old

Thank you!