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SmartCustomer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


smartcustomer.com
Founded in 2006
Menlo Park, CA, United States
+21
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SmartCustomer Reviews Summary

SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.

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We monitor reviews for authenticity

Massachusetts
1 review
2 helpful votes
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Looking at sites that I use and "recent reviews" I mostly find

* glowing 5 star reviews
* 1 star reviews from dissatisfied or disgruntled customers

Date of experience: February 16, 2017
Illinois
7 reviews
1 helpful vote
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Unique Website!
February 15, 2017

Not your typical review website! It's a great feature to get real opinions and experiences on products, websites, etc. I like that there are no "scams" or ways for businesses to delete reviews, what you see is what you get!

Date of experience: February 15, 2017
Jackie V. — SmartCustomer Rep
over a year old

Thanks for sharing your experience with us, Danielle.

Egypt
1 review
0 helpful votes
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Greatness
February 15, 2017

Thank you for your great service
I really appreciate your customer service and Iam glad and so happy to just deal with your great company and I am sure that I will did it again.

Date of experience: February 14, 2017
Jackie V. — SmartCustomer Rep
over a year old

Hi Ahmed, thank you for taking your time to write a review.

California
2 reviews
6 helpful votes
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I love this site... I never used to read the reviews until recently, but now I rely on them for decision making and SITEJABBER HOOKS YOU UP WITH REVIEWS.

Date of experience: February 14, 2017
Bangladesh
1 review
0 helpful votes
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They are great! I am the Customer Experience Manager at our company, and I worked with them for the last year. Indeed, they helped me to resolve many issues with our customers for this time. They get me in touch with our clients so that I can satisfy their requirements! Many of them returned even after bad reviews. Now I am capable of offering compensations for the inconvenience caused by our service. Also, they are pretty good at blocking fraud reviewers as our competitors use it again and again!
Thank you for cooperation!

Date of experience: February 14, 2017
Jackie V. — SmartCustomer Rep
over a year old

We’re thrilled to hear how Sitejabber has helped you get in touch with your clients, Betty. Thank you for sharing your experience.

Georgia
10 reviews
52 helpful votes
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Logging in
February 13, 2017

Why one can't login on the home page is beyond me and to need to make a long review (100 characters) just to post

Date of experience: February 13, 2017
New Mexico
3 reviews
4 helpful votes
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Tried to for "boredom therapy".
I click post nothing happens...
Fix your damn site and i will post more reviews...

Date of experience: February 12, 2017
Jackie V. — SmartCustomer Rep
over a year old

Hi Stephane, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days, especially for new reviewer accounts.

Pakistan
8 reviews
3 helpful votes
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Really user friendly site. Lovely concept of SiteJabber. I find something I tend to stick with it so I will stick around for now and see how it goes.

Date of experience: February 11, 2017
Jackie V. — SmartCustomer Rep
over a year old

Thank you, Jennifer. We appreciate you.

Romania
2 reviews
6 helpful votes
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Was forced to sign up to post review. Did that and the site didn't post the review at all. Very disappointing. Intentionally misleading. Scam

Date of experience: February 4, 2017
Jackie V. — SmartCustomer Rep
over a year old

Hey there, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days.

Massachusetts
1 review
1 helpful vote
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Useless
January 28, 2017

Sitejabber is just a free for all of angry people that have diluted any meaning that the site's reviews may have had. Useless.

Date of experience: January 28, 2017
Nevada
4 reviews
15 helpful votes
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Very useful website!
January 25, 2017

I don't write reviews much, but I do occasionally check Site Jabber before delving too deep into or registering on a website. One should always take reviews with a grain of salt and eventually make your own decision about websites, and Site Jabber is a fantastic place to start (since you can still ask friends, family, or facebook, etc what they think, too). Also beware of reviews with 5 stars with one line sentences like "This is the best website EVAR! <3 <3 <3 :) :) xoxo." You know, the spammy $#*!, because it's probably is (especially if so many other reviews are angry rants on why the website should burn in the seven hells). Happy reviewing!

Date of experience: January 25, 2017
Jackie V. — SmartCustomer Rep
over a year old

Thanks so much for sharing your experience with us, Allie!

Maryland
1 review
2 helpful votes
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This site is terrible
January 23, 2017

This site is the most unacceptable thing I have ever looked at. In human nature people like to bash and hate on sites but this is terrible! Every store I looked at had the same complaint: Bad, sucky, stupid, incompetent CUSTOMER SERVICE! Does every store really have bad customer service?! This site is stupid! Don't waste your time.

Date of experience: January 23, 2017
Texas
1 review
0 helpful votes
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I went on your site to review DHgate.com. After I wrote my review I hit submit and your site does not process my review. Even after the robot captcha thing, it just keeps spinning. Your system is not working!

Date of experience: January 13, 2017
California
1 review
3 helpful votes
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This is another site that uses clever and not-so-clever techniques of deceiving suckers like me for their own benefit. People go to this site to find out the results of other peoples experience when using a site that they are considering. What better way than to hear it from someone who's actually experienced it?
How many realize that's not what you get at all. It's not true. It's a calculated use of misinformation with many layers of payoffs for this site at the user's expense.
This business uses a federal grant to fund this site which they represent as one that can be used to publicly review good sites and to report fraud, scams and complaints. They pay writers to create fake reviews to benefit businesses that pay them for that service. They will gladly pay the fine for violation(New York fined 19 companies $350,000 according to their disclaimer).
This sounds like a fraud, a scam, a conflict of interest, and is unethical, should be illegal, against SiteJabber's terms and warrants complaints to the FBI & FTC.
Then, they have the audacity to put this disclaimer on the bottom of the page:
"SiteJabber can be used to publicly review good online businesses, as well as report website fraud, scams and complaints. Online business fraud, scams & complaints can also be reported to the FBI & FTC. Reviews containing spam, promotion, or conflicts of interest are not tolerated and will be deleted immediately. Writing or paying for fake reviews is unethical, against SiteJabbers terms and is illegal in many jurisdictions. New Yorks Attorney General recently fined 19 companies $350,000 for violations associated with fake reviews."

Date of experience: January 10, 2017
Canada
5 reviews
5 helpful votes
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Recently I was able to receive 50% of my money back from the NFL SHOP, the NFL shop noticed my review and satisfied the outstanding issues of dispute.

Jabber has hundreds of poor reviews regarding the NFL shop if I had sourced them out first on Jabber my NFL shop nightmare would never of happened.

Thanks Jabber your the best
Mark Warsh

Date of experience: January 1, 2017
Jackie V. — SmartCustomer Rep
over a year old

Thank you so much for taking the time to share your experience, Mark.

Canada
6 reviews
0 helpful votes
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Wow
December 17, 2016

This app is just what we need! It helps to find online businesses that are safer to deal with!

Date of experience: December 16, 2016
Jackie V. — SmartCustomer Rep
over a year old

Thanks for sharing!

Illinois
8 reviews
159 helpful votes
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Hello,

I was scammed in the international dating industry at a site called Anastasiadate. I came here to post about my experience to warn men about using this horrible website. But now I have been told my review of Anastasiadate is not public. No one can see what I have written about my experience. They have hidden the review without telling me. When you click on this link nothing is displayed,

https://www.sitejabber.com/reviews/www.anastasiadate.com#1234

And my friends from vk have come here and they can't see my review either. So sitejabber appears to be in collusion with Anastasiadate to hide negative reviews of the site. My experience is legitimate. Anastasiadate took thousands of dollars from me only to give me the experience of dating women who were paid to be at the site. I have complained to Sitejabber support twice. And I have received no response. They refuse to post the very damaging information that I have on this service. I am not the kind of man who complains easily. But this is a situation that could become dangerous for men who try to date overseas. I am going to post reviews of sitejabber in as many places as I can. This review service cannot be trusted.

Thank you.

Date of experience: December 7, 2016
Jackie V. — SmartCustomer Rep
over a year old

Hi Bruce, we know this is from a while ago, but your review is publicly viewable and marked as verified. We apologize for any mixup.

Australia
7 reviews
59 helpful votes
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Dont believe any reviews on this site. There are so ma y scam site with hundreds of 5 star reviews here that it make you think that sitejabber is getting paid to shine these scam sites in a positve light

Date of experience: November 20, 2016
California
4 reviews
31 helpful votes
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I just came across this website while trying to file a complaint against PCH. I was very excited to see that this site checks out thousands apon thousands of businesses that you may or may not want some Honest Info. On. Ive already texted my daughter who has MS and told her about an article about Discounted Online Pharmacies, which listed both Pros and Cons. I believe this will be quite helpful to her, since she is on a fixed income. Ialso read a few other Articles that held my interest. Im very glad to have come acrossed this WEBPAGE and I am sure I will put it to great use in the future.

Date of experience: November 19, 2016
Jackie V. — SmartCustomer Rep
over a year old

Thanks so much for your feedback, Thelma. We're glad you’ve had a great experience with Sitejabber.

Spain
4 reviews
1 helpful vote
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Cool website
November 15, 2016

This is my first review and I think it's fair to review SiteJabber. It's a good website to read real reviews and I prefer it to other websites.

Date of experience: November 15, 2016
Jackie V. — SmartCustomer Rep
over a year old

Thanks for sharing your experience with Sitejabber - we appreciate your review.