SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
SmartBuyGlasses

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SmartBuyGlasses

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SmartBuyGlasses Reviews Summary

SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Mississippi
1 review
0 helpful votes
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Great buy
July 11, 2015

Bought authentic Gucci eyeglasses and they looked just like the picture I would definitely buy from smart buy glasses again

Date of experience: July 11, 2015
Washington
1 review
0 helpful votes
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Excellent Service
July 7, 2015

Great service - fast shipping and the best price I found anywhere!

Date of experience: July 6, 2015
California
1 review
1 helpful vote
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If it's too good to be true... it's probably Smart Buy Glasses. I purchased Oliver Goldsmith frames and was told twice they were in stock, stock confirmed and on their way to the distribution center but alas they kept delaying the order by 5-9 business days. When I called to speak to a rep they told me conflicting stories about why there was a delay and whether or not they actually have the item in stock. The company is in the UK, the warehouse is allegedly in Italy and the customer service is in the Phillippines so good luck finding out where your frames are. Are they fakes? Oliver Goldsmith has said they don't distribute to them so I cancelled the order, don't want to wait to find out and then be stuck paying the return shipping fee.

Date of experience: July 6, 2015
SmartBuyGlasses S. — SmartBuyGlasses Rep
over a year old

Dear Shelly,

Thank you for your feedback. We sincerely apologize if we were not able to fulfill your order due to the delay. We also would like to inform you that our in-stock items are marked with a Fast Shipping logo. From time to time, the availability changes due to high demand and availability of the model which is beyond our control.

All items are sourced and Italy as all manufacturers are based in Italy. Like all other call centers, they are being sourced overseas. Your refund has been processed and should be on your account on the next few days. Note that you bank will process them according to their policy.

We also would like to thank you for your feedback and rest assured that we will use this to improve our process.

Regards,

Smartbuyglasses

Arizona
1 review
1 helpful vote
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Best price!
July 6, 2015

I could not find a better price online or in a store! Also great customer service!

Date of experience: July 6, 2015
California
1 review
1 helpful vote
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1) They didn't tell me that i have to return via international shipping in case i didn't like the product. Return shipping is costing me INR 850 for a purchase of INR 5000 so i will loose 20% in case i didn't like the product. This should be transparent to customer at purchase like from where the product will be shipped etc.
2) The price is very high in comparison to offline stores and other portals. I am getting the same product at 40% in offline stores and a similar product at 35% less on other portal

Date of experience: July 4, 2015
SmartBuyGlasses S. — SmartBuyGlasses Rep
over a year old

Dear Namitra,

We regret to hear that you are not satisfied with the item you ordered from us. We would like to inform you that it is well stated on our returns policy that the shipping cost is non-refundable you can check it our on this link: http://www.smartbuyglasses.co.in/returns

We also believe that our prices are competitive enough for our valued customers. We always advice our customers to try the glasses first at their local shop before placing the order with us to prevent this type of scenario.

Our service manager will be in-touch with your shortly to rectify the situation.

Best,

Smartbuyglasses

New Jersey
1 review
3 helpful votes
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This is my first order from SmartBuy, the price is great and a lots of selection. My order received timely and customer service responsed quickly. Great service.

Date of experience: July 1, 2015
SmartBuyGlasses S. — SmartBuyGlasses Rep
over a year old

Hi Marge,

Thank you for your nice words.

We are happy when you are happy!

Best,

SmartBuyGlasses

Canada
1 review
0 helpful votes
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Ray-Ban HomeRun
June 30, 2015

I was extremely pleased with my purchase of Ray-Ban glasses for everyday use. SmartBuyGlasses was exceptionally responsive to a change in my order, accommodated specific requests and processed my order in an extremely efficient and effective manner and even passing on a small saving from the order change. I was able to track progress on the fulfillment of my order and then track the shipping, which was delivered on time. The price-performance ratio was as high as you can get for such a high-quality pair of glasses.

Date of experience: June 30, 2015
Tunisia
1 review
1 helpful vote
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Issue with fedex
June 30, 2015

After 3 mont i got my glasses but it was as used and with fedex we are investigating to find out the thief it looks that fedex is stragling with theire stuffs in tunisia.

Date of experience: June 30, 2015
SmartBuyGlasses S. — SmartBuyGlasses Rep
over a year old

Dear Lfoti,

We regret to hear that you have just received the item you ordered. Note that FedEx delivery schedule are beyond our control. However, we thank you for your feedback as this will help us improve our practices specially with FedEx. We will make sure that this will not happen again in the future.

Please feel free to contact our service manager at the following address ([email protected]) if you have further issues or concern. Rest assured that we will assist you further.

Regards,

Smartbuyglasses

Texas
1 review
1 helpful vote
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Satisfied customer
June 30, 2015

Received my sunglasses fairly quickly; order process was very easy.

Date of experience: June 29, 2015
Canada
1 review
1 helpful vote
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Great selection, fast shipping
June 29, 2015

No problems whatsoever, great prices and selection. Shipping was fast with tracking and customer service was excellent.

Date of experience: June 28, 2015
Canada
1 review
1 helpful vote
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Super service!
June 28, 2015

Ordered a pair of glass and arrived less than 2 weeks later.
Very satisfied of the price and my experience overall.
Thank you SmartbuyGlasses!

Date of experience: June 27, 2015
Alabama
1 review
0 helpful votes
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Great service, easy purchasing
June 27, 2015

Love my purchase from Smartbuy. The order was shipped very quickly, and I got great service over the phone too.

Date of experience: June 27, 2015
California
1 review
1 helpful vote
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Great buy
June 27, 2015

Solid experience. No problems at all. Super quick shipping.

Date of experience: June 26, 2015
Australia
1 review
0 helpful votes
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Good service
June 27, 2015

My specs arrived in a timely way. I'm pleased with them. A "good look" for me in my groovy cat's eye, transition multifocals.

Date of experience: June 26, 2015
Illinois
1 review
2 helpful votes
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AUTHENTIC AND ON TIME DELIVERY
June 27, 2015

I have purchased twice now from Smartbuyglasses and both times my sunglasses was delivered faster than I expected. Tracking it online I could see that package left Japan on a specific day and surprisingly was at my home the very next day. Also I viewed the original sunglasses I bought from Smartbuyglasses in store first and since it was way cheaper purchased online and I can tell you what I received was an original down to the packaging. Would definitely buy again.

Date of experience: June 26, 2015
Canada
1 review
1 helpful vote
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I bought Persol folding sunglass, authentic prodecut whit warranty and case. Fast shiping. Thank you

Date of experience: June 26, 2015
North Carolina
1 review
0 helpful votes
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Good experience!
June 27, 2015

We ordered contacts had them shipped very quickly. They arrived as ordered and fresh (not expired). Wish they had live people to talk to BUT their email response was very prompt! Will use again!

Date of experience: June 26, 2015
Maine
1 review
1 helpful vote
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Really Great Site
June 27, 2015

Excellent experience. It's worth paying a bit more for the higher quality Rx lenses.

Date of experience: June 26, 2015
New Jersey
1 review
1 helpful vote
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Great glasses! Fit perfect! This is my second purchases with smartbuy and have nothing but great things to say!

Date of experience: June 26, 2015
Israel
1 review
0 helpful votes
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Ordered Gucci GG 3652-ANW/14 couple months ago. The frame very eye catching, received a lot of compliments. Sit tight, don't move when swelling, but don't press. They are vision glasses, are made by prescription of my optometrist very accurate. Lenses changes color for dark very fast and enough for bright sunlight. The site is friendly, easy to order. Very fast shipping. The only thing I'd change – try on. Can't deal with it, tried on on another site. But at the end ordered on smartbuyglasess because it was cheaper and I head good review.

Date of experience: June 26, 2015

From the business

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.


smartbuyglasses.com
Founded in 2005
New York, NY, United States