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SmartBuyGlasses Reviews Summary
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A Little long waiting time for collecting the order, good customer care, but the photos of glasses could be more detailed - leopard pattern earpieces of ones I've ordered were easy to miss (I thought those were all black), but the return went fast and without problems.
Even if there was a slight delay on my deliverance, I am very happy with SmartBuyGlasses. I was informed all the time about the delay and the frames arrived in iimmaculate condition.
I bought a polarize sunglass, it s a 55mm size, This is a rather big model.
The model himself is flat, but the glass himself are very good. The view is very clear and bright. I am a very happy to wear them. SUPER GLASS.
They were also very quick prepared, only the transport to my house toke 14 days this is very long, unhappily and sadly too late to use on my holiday.
I ordered at smartbuyglasses because of the interesting price. The delivery took ons week which was also what is mentioned on the site but I still hoped that it would Be faster.
I chose fast delivery, yet still it took over a week to arrive.
When I ordered the lens with my frame, I saw the brand name of the lens is ESSILOR. I consulted the customer service what brand of lens I would receive, and was replied if it hinted ESSILOR, then you will receive lens of ESSILOR. But when I got the glasses, I found the lens are very easily to be attached with dust. I went to a big glasses chain shop and was told that the ESSILOR lens are with a invisible mark and could be seen when the lens are with moisture. I breathe on the lens both inside and outside but found nothing. I doubt I bought a fake Essilor lens, and then doubt I bought fake GUCCI frame.
Dear Jane,
Thank you for your feedback.
All of our products, including prescription lenses, are guaranteed to be 100% authentic. Please send us a private message with your Order ID and we'd be happy to provide the Essilor certification for the order.
Regards,
Ben
Just used this company for the third time. Multifocal contact lenses at half the price of the high street. Easy website and fast delivery within a week with tracking.
You have to quit the ads for Argentina, because it is something unreal for us, the custom rejected my package and won´t allow any package from Hong Kong. Please remov the ads, thank you.
Estimado Fernando,
Lamentamos mucho esta experiencia. Para poderlo ayudar de la mejor manera, puede por favor enviarme un mensaje privado con su número de orden?
Cordialmente,
Pablo
DEBIDO A LAS RESTRICCIONES DE IMPORTACION DE MI PAIS (ARGENTINA), NO PODIA CONSEGUIR EN LAS OPTICAS LOCALES LA PROVISION DE LENTES DE CONTACTO BIOFINITY TORIC, HASTA QUE CONSEGUI SMARTBUYGLASSES Y A TRAVES DE ELLOS PUDE OBTENERLOS SIN NINGUN PROBLEMA, EN TIEMPO Y FORMA Y CON TODAS LAS ATENCIONES Y SEGUIMIENTO DEL PEDIDO. EXCELENTE SERVICIO.
Livraison rapide, avertissement par sms avec possibilité de changer la date de livraison.
No compren de esa pagina, el producto tardo casi un mes en llegar, para poder sacar el producto tendria de que pagar miles de taxas aduaneras, es un verdadero lio. Esa pagina, tardaron casi dos meses en resolver mi problema, no compren aka.
Estimado Felipe,
Lamentamos mucho esta experiencia. Para poderlo ayudar de la mejor manera, puede por favor enviarme un mensaje privado con su número de orden?
Cordialmente,
Pablo
The glasses are at argentina customs. I can't go to reclaimed them. Im waiting them to returned to honk kong. So I get my money back.
Dear Sebastian,
We're sorry to hear that your order is currently being held at customs.
Could you kindly contact our local support team at [email protected]? Whilst outside of our control, you can be assured that our support team will assist in re-shipping another order.
Regards,
Ben
This is the worst website on planet earth and hope they get closed down. Seriously! I waited almost a month for them to tell me they haven't received my payment?! Which is impossible because you can't process a order without a payment! They take the payment instantly from your account. Over $150 purchase 2) they get my order completely wrong, completely different brand. 3) I wasn't able to speak to a supervisor the guy did NOTHING for me but to say he will call me back. Now I'm just hoping I even get my money back. DO NOT BUY FROM THEM.
Dear Stefany,
There appeared to be some confusion during your correspondences with our support team, as the Order ID given to us was incorrect. Rest assured, we have identified the correct Order ID and our service manager will be in touch shortly to assist.
Regards,
Ben
More than a week AFTER ordering I received an email stating they were in stock and would be shipped in 1-2 weeks. A week AFTER that I received another email stating that they were NOT in stock now and would be weeks before they even got them. By the time I received these summer will be over. Lets just hope I get my refund in a more timely manner, as I will have to pay somebody else to get my needed sunglasses. Why do they bother to waist your time. If they don't have the glasses... don't advertise them for sale!
Dear S S,
We're apologise for the long processing time for your order. As the item was not in our Fast Shipping section, they require around 1-2 weeks to receive before making your prescription lenses.
For urgent orders, we highly recommend considering items we have marked as Fast Shipping. These are all guaranteed to be in stock and can be immediately sent to our lab or shipped via express courier.
Regards,
Ben
It has been so many days seen i have ordered. I dont understand why are they fooling people if they cannot deliver between 3-5days. I am going to a holiday on 25 th this month and the glasses have not arrived yet. Please Kindly deliver the product before 23rd
Dear Kanwar,
We're sorry to hear of this experience.
The model you ordered has a shipping time of 5-11 working days, as it was not from our Fast Shipping section. For items we can ship immediately, you can go to the Deals or Fast Shipping parts of our website. We apologise if this wasn't clear at the time of your order.
Feel free to contact our support team if you require any assistance in finding something we have in stock.
Regards,
Ben
I really need these to work, live and feed my family, all I get is updates saying ''preparing for delivery'' and it has been a week plus now.
I dont know it shouldn't take this long and the communication should be a lot more clear, I have nothing and I am suffering.
I do not want to talk bad about this company and I see many are happy but me is going very $#*!ty right now.
Dear Karl,
Thank you for the feedback. We're very sorry for the time taken to process your order. Rest assured it is currently at our optical lab for the lens processing and fitting aka "preparing for delivery". This usually takes around 3-5 working days, so will be completed and shipped within the next 24-48 hrs.
In the future we recommend considering items in the Fast Shipping section, as these are guaranteed to be in stock and available for immediate shipping/lens processing.
If you have any further concerns, feel free to contact our Service Manager at [email protected]
Regards,
Ben
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martin,
Thank you for your review.
We're sorry to hear that your order was not able to arrive in time for your holiday. In the future, we'd highly recommend ordering items marked as Fast Shipping. These are guaranteed to be in stock and ready to be shipped in a day.
If you have any concerns, feel free to reach out to our support team at [email protected] or 888-359-9292
Regards,
Ben