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SmartBuyGlasses Reviews Summary
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Competitive pricing, easy to order and fast shipping.:-)
Lunettes arrivées très bien emballées et protégées dans des délais très courts et correspondant parfaitement au produit commandé.
Très bon service client: je me suis trompée et fait deux commandes identiques par erreur. Un simple mail au service client pour rectifier le tout et ma commande supplémentaire a été annulée et l'argent retourné sur ma carte de crédit
The requested product can be easyly found and selected. Comparisons work fine and the prices are on an accurate level. The hole billing works transparent and you know exactly how much to pay. The delivrey it on time. The ordered product has the expected quality. It won't be defently not the last time I ordered a sun glass with SBG.
Todo llegó perfecto. Un servicio de calidad y atención esmerada.
I bought my needed lens on site as usual. But the local customs made a lot of troubles and finally i couldnt got it from the DHL currier.
So smartglasses did back the payment more fastest that the products back to origin.
I am very glad with your procedure, so I look foward to buy with you next time
Fast delivery and items are cheaper than others! Been shopping contact lenses here for long time now.
Ordered and paid then asked for ID which I sent and now the parcel appears to be lost cannot be tracked since Paris 2 weeks ago! Contacted the courier company who tell me they have never received the parcel to deliver. I've asked for a refund now several times as the parcel has obviously been lost but just getting the run around telling me that they have recalled the parcel and await until it is back in their warehouse until they refund me - ridiculous! My advice, go to a shop and buy over the counter and take your glasses away with you!
Ordering was easy. Ordered prescription sun glasses and they are great. Lenses are just perfect and stylish frames. Only slight minus for delivery, took nearly two weeks from dispatch.
Got glasses without sunglasses attached to the glasses, so I don't know what I should do with that. Should I glue them on the glasses my self? Also, one of the glasses were a crack in it. I returned it, and now 2 weeks later after they say they returned my money, I still haven't recieved my money on my account. Dont buy!
Kjøpte solbriller fra det som virker som en norsk side, så får man de fra utlandet. Fikk vanlige briller tilsendt MEF styrke og noen brune brilleglass med sprekk i ved siden av. Skal jeg lime de på selv, eller hva forventer de at man skal gjøre? Returnerte og den 28 juni sier de at de overførte penger, nå den 15 juli har jeg fortsatt ikke fått penger inn på kontoen min. Verste service noensinne!
Dear Sylvi A,
We're very sorry to hear of this experience. Some models/designs are for interchangeable lenses which could be the cause of this confusion.
Could you send me a Private Message with your Order ID? We'd be happy to check up on this and provide assistance as soon as possible.
Regards,
Ben
Todo excelente, valio la pena la espera. No tuve ningún inconveniente con la compra, la atención es excelente. 100% confiables. Volveria a comprar, gracias
I wait more than 20 days and send a mail. And finally they said they have delay. If i didn't send the mail than they won't send the mail to inform. And the website said its gonna take less than 14days. So wrong information. Don't believe this site.
Dear Heeyoung,
We're so sorry for the delays in your order. The specific prescription chose for your contact lenses was unfortunately not in stock and are awaiting more supply from the manufacturer.
I can see our support team are already in touch to help resolve your concerns but feel free to let us know if there is anything else we can dot to assist.
Regards,
Ben
Une des branches est pas bien montée et tordue, mais réparable par un opticien.
Bon rapport qualité/ prix
Cher Jeremy,
Nous vous remercions pour votre retour et nous sommes navrés pour tout désagrément causé. Si dans le futur, vous avez d’autres soucis ou questions, vous pouvez contacter notre direction clientèle à l’adresse: [email protected]
Bien cordialement,
Antoine
Başlangıçta ürünü bulma konusunda sıkıntı çekildiği hissine kapıldım. Ama kısa zamanda türkiyeye gönderildi. çok memnunumiteşekkürler
UK WORST EVER retail experience! Do not buy from them. These guys fraud their customers by providing false information!
They make you buy something promising next day delivery and after 10 days you are still waiting for the product to arrive - then they make up excuses
So so bad!
Dear Elena,
We're sorry to hear that you feel this way. Only items marked as Fast Shipping are available for next day delivery, whilst other items are subject to the shipping times indicated on their page. For more information on our shipping times, feel free to visit www.smartbuyglasses.co.uk/fast-shipping
Rest assured, our Service Manager will be in touch shortly to help resolve your concerns.
Regards,
Ben
Its fake. They ask for customs and say us to pay
And dont solve it.
Kindly help me. I have not got my money as well
Dear Simar,
We're sorry to hear that your shipment to India had issues with customs. Although such situations are outside of our control, we do assist in reimbursing any charged duties.
Feel free to contact our support team at [email protected] or 888-359-9292
Regards,
Ben
The time from my order until the glasses were delivered at my door was rather long, almost four weeks. At least, I had hoped for more information during this period. However, the sunglasses were very clear, comfotable to wear, sporty and elegant. The sunglasses are worth five stars, but because of the delivery Igive four
Very responsive and helpful customer service. The glasses are just as expected.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Clayton,
We're so sorry to hear of this experience with the courier service. There have unfortunately been some delays in their transportation hub in Paris but rest assured our support team will be in touch to help resolve this.
Regards,
Ben