Sling TVReviews 531

I wanted to make sure that whoever stole my card number would have the service canceled before my bank started the process of a fraudulent chargeback. Two calls did no good as they could not look up any info about me except last four digits of my card number. Their website says to contact them immediately should you expect fraud, and that exactly what I did while waiting for the charge to post on my bank account.

Days later I receive this email: We apologize for the inconvenience this has caused you, however, we will be
Unable to refund any charges for the services on this account. If you do not recognize the charges, we encourage you to check with anyone in your
Household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent
Activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.

Thats part of the email. I saw others have received this as well. Im pretty upset at the wording that is sent to victims of fraudulent charges. How $#*!ing rude! As if Im not already pissed off as it is! It was like only two hours after the charge was made to my account I called to report fraud to Sling and no one would help me. This was two days I called and zero help except the ticket they filed with my info to tell me that my account cant be refunded.

And the funny part (thanks dumb asses as Sling) they send my email to the persons email that stole my credit card info. Real smooth help for fraud victims! Do not trust a company that doesnt respect victims of fraud.

Sling blocked me on FB.

I signed up for a promo worth $210 of Sling TV with purchase of a TV. The promo was for 6 months of Sling Orange + HBO. I never heard of Sling before and was not familiar with their practices. I assumed Sling Orange included HBO and applied my promo code. It turned out that HBO is a separate add-on, so I immediately edited my account to add HBO. What Sling claims happened was, when I signed up for Sling Orange, the promo code applied for 11 months of service. When I then signed up for HBO, it charged my card 11 months of service for HBO, as I was already locked into an 11 month billing cycle.

Thinking it was not a big deal to fix on their part, I called their customer service and requested my account be updated to reflect the promo of 6 months and for the HBO charge to be refunded. I then received an email from their billing department that the charge was not refundable and that I was essentially stuck in an 11 month contract with them.

After multiple calls and emails denying my refund, I was amazed at the balls of this company. One rep even blamed me for the charge and told me "even if you cancel your promo now, you will still owe the 11 month charge." They are perfectly fine with charging you for a service that you already canceled and no longer use.

After filing a complaint to the FCC, their shady billing department finally agreed to refund back the money (which I am still waiting to see on my credit card). Long story short, if you are a victim of this company's fraudulent billing practices. FILE A FCC COMPLAINT against their asses. Ala carte TV is likely the future, but these mofos are NOT the savior we deserve.

https://consumercomplaints.fcc.gov/hc/en-us

Over a year ago I tried the free 7 day trial. Cancelled it within 3 days. 5 days later my card was charged we contacted Sling to find out a duplicate email account was made using my card number. They refunded me the money within 24 hours. Fast forward a year later I was charged for Sling tv services. Contacted them and again was told my card was attached to an email that is not mine. Was sent an email confirming the account was cancelled. Was told I would get my money back within 24 hours. Contacted them again on Sunday 11-26-17 to be told they could not find any transaction associated with my card and that the email I was originally told now has a different name and card number associated to it. Billing sent me the following email
Hello,

Thank you for contacting Sling TV. We identified the account tied to the charges and have cancelled it to avoid any future charges. We apologize for the inconvenience this has caused you, however, we will be unable to refund any charges for the services on this account.

If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.

We appreciate your patience as we worked to resolve this for you. Feel free to let us know if you have any further questions or concerns.

Sincerely,
Sling TV Customer Escalations
*******@sling.com

No one has my card number other than Sling. I have had no issues of fraud with my card for the last two years I have had it except for you guessed it Sling! My household has not had internet since January of this year. I have done a search on Google and have seen plenty of similar claims. My bank is now doing their investigation into this. I have a feeling that I will not get my money back. This company offers crappy service and in my opinion are thieves.

NO REFUND ISSUED | 7-DAY TRIAL IS A SCAM

COMPLAINT: Sling TV did not refund my $25.00 within the seven-day trial period.

FACTS: I order the Sling Blue package on 11/23/17. I called to cancel on 11/27/17. The representative, Liz, refused to provide me a refund.

PRO: The representative Liz was very polite. She was very careful to avoid directly challenging me or saying no to my request for a refund. Instead she evaded my questions and repeatedly stated I was on a prepaid plan instead of the trial period.

CON: Sling TV refused to issue me a refund as a courtesy or because I was in the trial period. Even after asking to speak with the manager, Liz placed me on hold for over 45 minutes. The manager never answered. The phone line eventually disconnected.

SUMMARY: Be aware their promotion may be designed to make it difficult to cancel or receive a refund if you are unhappy with Sling TV service.

Signed up on November 9th for 7 free trial days, after playing with for a few hours found it NOT to be a good value to say the least, SO I CANCELED IT THE SAME DAY AND RECEIVED AN EMAIL CONFIRMATION STATING SUCH.( I signed up for Youtube TV, much better service a value for your money). TODAY I LOOKED AT MY CREDIT CARD TO STATEMENT AND SLING CHARGED ME EVEN THOUGH I CANCELED THE SAME DAY. I SHOULD OF EXPECTED THIS SINCE SLING IS OWNED BY DISH NETWORK... STAY AWAY!

I really wish I had done some research on Sling TV before I signed up. The customer service rep who took my call mislead me about the channels and package I bought ($28 per month). Only one live local FOX station with its lame programming, etc. NatGeo, Animal Planet, and the other nature channels rarely had new shows and only past episode reruns. When I decided to cancel they still billed me for another month. They claimed that I had "reactivated" my service when I did not. For the money its really not worth it, unless you aren't that picky about what you watch. I do not feel their customer service staff are honest people and willing to lie to keep your money. I'm a service disabled Marine veteran on limited income and had to file a claim with my bank to get the unauthorized debit of my account reversed. Out of all the channels for my package, there were only a few that had any shows that liked to watch, and even then most were reruns and no new shows where posted to watch. Basically a big rip off and not worth the money & hassles.

Nothing against the product, BUT BE CAREFUL. I am reviewing all streaming services. Last May I must have used a free 7-day trial. This past weekend I went back to check changes and enhancements. When I saw the billing statement I agreed to process through Amazon thinking it would start AFTER the trial as is typical with other similar services. BUT NO. They billed immediately. Nowhere during the sign-up process was there a warning that the trial (on the email account provided) was used and it allowed me to move forward. Calls to customer service and a supervisor resulted in their saying THEY WOULD DO NOTHING, and the charge stands. My bad, but their refusal to correct smacks as HORRIBLE CUSTOMER SERVICE.
BTW, I just received a boilerplate email saying, "Your business is important..." Sorry, I don't agree.

Sling is worst in service. I feel sad that I did not read the review here before but want to save others from my experience. I subscribed Sling 6 days before and app never worked. I updated several times but its keeps on hanging. My 7 day trial period was today and when i cancelled what I see is charge has already been made. I talked to their customer service which is not customer service at all, they are bunch of people with some lines provided to say on phone. They say you have been charged at 10:42 am and you unsubscribed at 11; 15 am so we will charge. VERY VERY Disappointing and UNPORFESSIONAL Sling. This is not America way. NEVER EVER SUBSCRIBE WITH KIND of COMPANY. Where customers are just used as tissues.

We are rural so decided to purchase Sling T. V. for 3 months with the free Roku stick. What a waste of money. We purchased for my Sunday night Walking Dead. What a kick in the pants that was. I couldn't even watch it with all that buffering. I called and "No credits" and "No refunds". They don't care. So basically they don't guarantee anything! Just because they show your favorite programs in their lineup, doesn't mean you will be able to watch them. Buyer beware. What a scam! Customer service is really bad too. They kept saying, "look at your Terms/agreement. I always thought if you sold someone something and the seller couldn't provide, isn't that illegal?

I tried the free trial to see if I could watch the football game on my phone since I was away from TV that Sunday... I signed up only to find that the game, on a local channel, was unavailable. I decided to cancel the same night online and got confirmation on screen that my free trial was suspended. I when tried to sign on and it said I wasn't in the system. A week later my card was being charged so I went online and cancelled again... This time I received an email confirming but it was cancellation 30 days out. After seeing other reviews, after the fact, I am sure this is by design. Don't even do it... Poor customer service, won't refund, no local channels, and what seems to be predatory practice.

Have been a Sling customer for about 2 months now. Purchased a new fourth generation Apple TV so I could get the Sling APP. In the last month I have had significant problems with programs being watched just going black or loading endlessly. Sling customer support has told me to unplug the Apple TV, wait 10 seconds and plug it back in. Unfortunately I am now doing that multiple times a day. I also have a subscription thru the Apple TV for CBS All Access. I have had no such problems with that APP. I hope that Sling is able to work out the bugs because the concept of a la carte TV is much in demand. I intend to end my Sling soon.