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SKYLUX Travel

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

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Florida
1 review
0 helpful votes
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Very Reliable
August 10, 2023

Melvin was helping us in booking business class tickets. After sending payment, ticket issuance was delayed by British airways. But he kept us in loop and provided alternate options until tickets were confirmed.

Date of experience: August 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback

California
1 review
0 helpful votes
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Great experience
August 9, 2023

Cameron was great. Most helpful and knowledgeable.

Date of experience: August 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Allison H., We are really glad to hear that Cameron provided an excellent service.Thank you for choosing us for your travel needs, and we look forward to serving you again in the future.

Texas
1 review
0 helpful votes
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Ticket to India
August 9, 2023

George was very helpful and worked with me. His customer service was excellent. I will definitely refer Skylux Travel to family and friends.

Date of experience: August 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Sh Y., We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.

Florida
1 review
0 helpful votes
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Excellent service
August 8, 2023

Jones was knowledgeable, efficient, and followed up more than we expected.
I would recommend Jones without hesitation.
If he is an example of the quality of SkyLux's staff, I will recommend Sky Lux strongly to friends

Date of experience: August 8, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear YVONNE H., We are please to hear that Jones was knowledgeable, efficient, and followed up. We really appreciate you taking the time to leave us a review. Please do not hesitate to book with us again.

New York
1 review
0 helpful votes
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Great job
August 8, 2023

Service was good, but survey after takes more of my time and does not make me happy

Date of experience: August 8, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear PHILIP K., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.

New York
1 review
0 helpful votes
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International flight to China
August 8, 2023

Keanu, the travel agent, was with us online and by phone the weeks before we wanted to purchase. He found appealing and not appealing flight options and did not push any of these flights until we asked for more detail. When we knew we wanted to book and purchase, he was professional, prompt, and more than courteous (attentive to detail).

Date of experience: August 8, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!

Maryland
1 review
0 helpful votes
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Everything went smoothly
August 4, 2023

I was able to find the info I needed with Tracey's help. She is knowledgeable of the important aspects to booking travel.

Date of experience: August 4, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Tracey was able to meet your expectations. Thank you so much for your positive feedback

New York
1 review
0 helpful votes
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Stanton G
August 4, 2023

Outstanding Service plus courtesy quickness and accuracy

Date of experience: August 4, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear PASUPATHICOIL M., We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.

California
1 review
0 helpful votes
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Great experience with Skylux
August 3, 2023

Malik was very customer service oriented. He worked hard to find what worked for us. I will definitely be calling him again for our next trip.

Date of experience: August 3, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Texas
1 review
0 helpful votes
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Excellent service
August 3, 2023

Our agent Rudolph was very courteous and patient.
He answered all our questions and managed our booking well.

Date of experience: August 3, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

California
1 review
0 helpful votes
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SkyLux
August 3, 2023

This is a great service and makes flying business and first class affordable

Date of experience: August 3, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear TAMURA W., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.

California
1 review
0 helpful votes
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That was easy
August 3, 2023

I made an enquiry back in May, and the agent Oasis kept in contact with me as plans firmed up for flights in November. Several options were presented and adjustments made.

Date of experience: August 3, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

New Jersey
1 review
0 helpful votes
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Recent travel arrangements
August 2, 2023

Jake was great, very knowledgeable, patient and courteous.

Date of experience: August 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Jake was able to meet your expectations. Thank you so much for your positive feedback

California
1 review
0 helpful votes
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Great experience
August 2, 2023

Aziz was so helpful and guide me throughout with patience.

Date of experience: August 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear NUZHAT W., We are really glad to hear that Aziz provided an excellent service.Thank you for choosing us for your travel needs, and we look forward to serving you again in the future.

Florida
1 review
1 helpful vote
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Great Service Highly Recommended
August 2, 2023

I have been working with Gomez now for over a year. He is extremely Responsive, and once you tell him the details he has options ready to go almost instantly. Also, he is there for you; he sent a message after 30 minutes and said sorry for the delay; which is no delay to me thats quick, I was helping a client who was stuck at the airport get home. Now that is Quality service you do not see in this day and age. Call Gomez you will not be disappointed.

Date of experience: August 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Colorado
1 review
0 helpful votes
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I began the process of getting tickets to Cairo by getting prices. Two month later I was ready to book and Dime was in contact with me through the whole process. When I was ready to book he got me a great deal and was able to get me some freebees. I appreciate his thoroughness and competence. I am old and he was very patient and helpful. He was referred to me by another older traveler and he did not disappoint me. He far surpassed his competitors on routing and price. Thanks Dime!

Date of experience: August 1, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

California
1 review
0 helpful votes
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Fred
August 1, 2023

Fred did a great job for our tickets to Italy.Rather last minute……,he tried hard to find us a good flight, Good wait times and airlines. He was professional,paid attention to detail and was a big help

Date of experience: August 1, 2023
Candice J. SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thank you for having time to recommend one of our best agents to other customers!

Illinois
1 review
0 helpful votes
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Thalia Is the best!
July 30, 2023

Thalia is the best in the industry. Period! She is always helpful, attentive to details and always quick to respond to either emails and returns calls on time with best prices.

Date of experience: July 30, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear EVELYNE M., We are really glad to hear that Thalia provided an excellent service.Thank you for choosing us for your travel needs, and we look forward to serving you again in the future.

Japan
1 review
0 helpful votes
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Poor customer service
August 28, 2023

I have been calling customer support for hours to try to re-arrange my flight travel and no answer.

Date of experience: July 28, 2023
Candice J. SKYLUX Travel Rep
over a year old

Dear Odaly P,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 254841
Thank you in advance.

Maryland
1 review
0 helpful votes
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Flight Booking
July 27, 2023

The sales rep Thalia G was excellent and would recommend to anyone!

Date of experience: July 27, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Thalia was able to meet your expectations. Thank you so much for your positive feedback!