SKYLUX TravelReviews 3,035

I requested a business class itinerary. The prices quoted were really good so I booked. Later I noticed on the paperwork that one of the flights was in economy, so of course it was cheaper.

To their credit Skylux upgraded me to economy with more leg room and insured the flights so I could cancel or change without penalty with no additional funds from me.

The agent was quite nice and apologized. Honest mistake? Perhaps. But I never once mentioned that I wanted to fly economy.

We were looking to fly to Singapore and Donnie helped us explore numerous options. We have finally found what we hope to be the perfect itinerary. We appreciate their patience and expertise.

Spent hours and multiple phone calls booking my flight. I was told I would have me tickets emailed to me that night. The next morning, there were no tickets. I called and emailed over and over and was told they would be sent in "a few minutes." They never were. When I asked to speak to a manager, once she couldn't help me because she didn't have access, 2nd time, all I heard was laughing at a party and was hung up on. Finally, I received an email stating they were refunding my tickets since they had bought economy (not business I was promised) and it was too long a process to upgrade. What? You are a business class travel agency. Awful! Do not use them!

One of the best customer service in recent times. They were patient with me through few changes! And finally made a good choice.

This was my first time using Skylux and I was impressed with the service. The rep was extremely professional and responsive. There was a mistake with booking my ticket and how companies resolve mistakes/issues usually show their character. That was the case here. Because Skylux immediately acknowledged their mistake and said they would make everything right, that told me tons about their service. I will definitely use them again.

Excellent results with Troy in finding cheapest route.

Excellent diaz was great, so helpful and patient and courteous

Albus worked to provide me with several options to consider for my long-distance trip and his opinion on the best route with time and cost considerations.

I am very pleased with SKYLUX, this is my second purchase with them.

Great job by Forbes! He was willing and able to walk me through different options. He was open to my suggests and worked well with me

I had a good experience and options. The staff were courteous and helpful.

I worked with Jay to find the best overall flights for a challenging trip for (4) people across three continents. He did a great job and was really fast and committed. It just got weird when he insisted on the order that I fill out the forms and pay. He kept insisting (and got pushy) that I book the flights that I could get cheaper first or I would lose the others. Yeah - it got weird. In the end, I went forward and then later found out I couldn't get any seats on the plane till 24 hours before (even though they were all business class). It is debatable if I will use this service again.

It has been a pleasure working with Skylux. Thank you for your help with my flights to Italy for the summer of 2024.

Fonzy was very nice and patient with me.
He was able to get us a good price for what we need. Thank you.

Rob was a great help. Did the booking in a few minutes and was knowledgeable.

Active Listening:

Listen carefully to your clients' preferences, interests, and budget constraints. Tailor your recommendations based on their individual needs and desires.
Customized Itineraries:

Create personalized itineraries that cater to your clients' specific interests and preferences. This might include unique experiences, special accommodations, or off-the-beaten-path activities.
Attention to Detail:

Pay attention to the details of travel arrangements, including flights, accommodations, transportation, and activities. Small details can make a big difference in the overall travel experience.
Communication Skills:

Communicate clearly and promptly with clients. Keep them informed about any changes, updates, or important information related to their travel plans.
Problem-solving Skills:

Anticipate and address potential issues before they become problems. Have contingency plans in place and be proactive in finding solutions to unexpected challenges.
Efficient Booking Process:

Streamline the booking process to make it as easy and efficient as possible for your clients. This includes providing clear instructions and options for payment.
Building Relationships:

Build long-term relationships with clients by staying in touch and following up after their trips. This helps foster loyalty and can lead to repeat business and referrals.
Stay Updated on Travel Trends:

Stay informed about current travel trends, new destinations, and emerging travel experiences. This knowledge allows you to offer fresh and exciting options to your clients.
Ethical and Transparent Practices:

Conduct business with integrity and transparency. Be upfront about any fees or commissions, and ensure your clients are fully aware of the terms and conditions of their travel arrangements.
24/7 Support:

Provide reliable customer support, especially during travel. Having a dedicated hotline or contact person can be invaluable in case of emergencies or unexpected issues.
Use Technology Wisely:

Leverage technology to enhance the customer experience. This includes online booking platforms, travel apps, and communication tools that make the travel process smoother for your clients