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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Caring, Sincere, Hardworking, knowledgeable
January 16, 2024
Updated review

He was the only ray of hope on a day of disappointment.

Date of experience: January 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We're really grateful and appreciate you taking the time to share your rating with us!


Great service
August 29, 2023
Previous review

Excellent very helpful, works hard to meet expectation

Date of experience: August 29, 2023
Florida
2 reviews
0 helpful votes
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Great time and experience
January 15, 2024

Working with Teo was awesome. He gave us great advice, found a wonderful itinerary and set up everything. Could not be more pleased.

Date of experience: January 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

Georgia
2 reviews
0 helpful votes
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Looking forward to FRESH sushi!
January 14, 2024

We are a family of three looking to take our soon to be high school graduate on a trip to Japan. Grant from SLT was super patient and great to us. We floated many potential itineraries and not only was he very reponsive but also gave great advice and things for us to consider. He was very knowledgeable on his industry and all of the possible options available. I would HIGHLY recommend placing your trust in SLT to get you connected to your next travel destination.

Date of experience: January 14, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

Texas
1 review
0 helpful votes
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Lane at SkyLuxe
January 13, 2024

Lane has helped me with three overseas itineraries. He's great! Has found good airfares for me. I will always turn to him when making plans to leave the country.

Date of experience: January 13, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!

Washington
1 review
0 helpful votes
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Final price not as quoted
January 20, 2024

We were given a quote for a Business fare round trip to Europe on one day and called to book the flight the next day, the rep said the fare had gone up by $120 pp, after asking to double check, then he said his manager to increase the price by $89 pp, upon booking, the final price was more than $120 pp increase, asked why and he kept saying he tried but it is the final price. We were so tired at that point and just paid the price. It was disappointing.

Date of experience: January 13, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear Frank F.,
We are truly sorry to hear about your disappointment with the agent's assistance!
Your complaint is assigned a special ID: 285047 and the agent is already working on it and shortly will get back to you.
We will do everything possible to deserve your further cooperation with us!
Thank you very much!

Virginia
1 review
0 helpful votes
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Julian provided great help, looked around for me, I found a great deal for me and provided great advice.

Date of experience: January 13, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!

Arizona
1 review
0 helpful votes
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Good experience
January 12, 2024

The booking agent was well informed and quick to reply. He saved me around $800 in air fare, which was great! I would have rated the service 5 star, but it was mostly on-line and via email, which was a bit confusing at times.

Date of experience: January 12, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your kind words.We will take everything into consideration to improve our offering!

Canada
1 review
0 helpful votes
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Delivers everytime
January 13, 2024

We have been using the agent named Fonzy for years. Even with complicated itineraries to far and away places we have had success. I understand how they operate has been questioned, using points and so on, but our tickets for business travel have always been delivered at good rates and have been 100% legitimate.

Date of experience: January 12, 2024
Nevada
1 review
2 helpful votes
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They suck
February 5, 2024

Never fall in the trap. We booked biz class travel 4 months prior to our travel and we got emails from Skylux with seats. Week of travel full of surprises. Seats ere not attached to tickets and shocker. We have to pay if we want to get seats

When we reached airport they told us we have no lounge access. Disappoint after disappointment. Skylux idiots will not answer or help u if there is a problem with ur reservation. They always refer to agent issue and two agents that helped us left. They have no record of emails shared by agent to us at the time of booking. Support ducks. There is no management to reach to. Never ever buy anything from this site. U will be so upset and ruin ur vacation

Date of experience: January 12, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear Vijaya B,
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:284965
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.

Massachusetts
1 review
0 helpful votes
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Stacy was very helpful
January 12, 2024

Mostly good - was a bit upset when the price of the ticket changed!

Date of experience: January 11, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Many thanks for 5-star rating.We will take everything into consideration to improve our offering!

Switzerland
1 review
0 helpful votes
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Fantastic
January 11, 2024

Best, quick, reliable, I enjoy the service every time

Date of experience: January 11, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thanks a lot for a perfect review and cooperation with us! Our agents work really hard to satisfy the customer!

Ohio
2 reviews
0 helpful votes
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Skylux experience
January 11, 2024

Norman was a great help in getting the exact flights we needed at a good cost

Date of experience: January 11, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Harold D., Thank you for your positive feedback! We're glad to hear that Norman was able to assist you in finding the exact flights you needed at a good cost. If you have any more travel plans or questions in the future, feel free to reach out. Safe travels!

Florida
1 review
0 helpful votes
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TEO is a GREAT ambassador for SKYLUX travel!
He is hardworking, detailed oriented, knowledgeable and tenacious to find the best all-round deal for his clients. For any future international travel, I'll call TEO@ SKYLUX TRAVEL.

Date of experience: January 11, 2024
Herman B. — SKYLUX Travel Rep
over a year old

RICHARD Y., Thank you for your kind words! We're thrilled to hear about your positive experience. We appreciate your recognition of his hard work and dedication. We look forward to assisting you with any future international travel plans. Safe travels!

Massachusetts
1 review
0 helpful votes
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Amazing Service
January 11, 2024

This was our second time working with Bart and he is always amazing at finding just the right itineraries for us. Every request or change that we inquired about was responded to or changed almost immediately! Will absolutely keep coming back for future travel!

Date of experience: January 11, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are so glad for your satisfaction with our agent's services! Bart is awesome, indeed! Thank you so very much for being our return customer! We appreciate your loyalty a lot!

Arizona
1 review
0 helpful votes
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Instead of finding a few great prices in a roundabout itinerary, he kept at it all day until he phoned me back with a flight that matched my criteria, and it was happiness all around! I certainly appreciated Fred B. And will use SkyLux again!

Date of experience: January 11, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Your satisfaction and happiness is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!

New York
1 review
0 helpful votes
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Clara has been great. Patient and willing to keep checking for the best route/fare.

Date of experience: January 10, 2024
Herman B. — SKYLUX Travel Rep
over a year old

LARRY Q., Thank you for your feedback! We're thrilled to hear Clara provided excellent service in finding the best route and fare. We appreciate your choice and are here for any future travel assistance. Safe travels!

California
1 review
0 helpful votes
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Excellent Help
January 9, 2024
Updated review

Idris quickly gave me lots of options and then Constance helped with the details.

Date of experience: January 9, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thanks a lot for sharing your amazing impression on our services!


Thanks
July 24, 2023
Previous review

Thanks for all the help once again. Appreciate it

Date of experience: July 24, 2023
Florida
1 review
0 helpful votes
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It was very easy to follow the instructions, and Miriam was very helpful

Date of experience: January 9, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Your agent would be so pleased to hear your words of appreciation! Thank you very much!

Michigan
1 review
0 helpful votes
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An Agent with Tenacity
January 9, 2024

Mr. ZANE went to great lengths to make sure we got the best rate with the best benefits possible. I appreciate him helping me to understand how everything works and what would be best for the travelers. Thank you, Mr. ZANE.

Date of experience: January 9, 2024
Herman B. — SKYLUX Travel Rep
over a year old

You are so welcome! Mr. Zane would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer!

New Jersey
1 review
0 helpful votes
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Nice.
January 9, 2024

Nice person to deal with, and she worked hard to get a best price.

Date of experience: January 9, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are so glad to hear about your satisfaction with our agent's assistance! Thank you very much for booking with us!