On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...
SKYLUX Travel Reviews Summary
SKYLUX Travel has a rating of 4.8 stars from 3,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.
We monitor reviews for authenticity
I worked with Ranger. Several years ago he provided me with great customer service on Flights to New Zealand and Australia. This time I was flying to Tokyo, Jakarta, Singapore, Hiroshima, and back to San Francisco. It was not easy getting all the flights to line up, but Ranger made it work
We are happy our agent Ranger did such a great job for you.Thank you for your review.
My experience with Eric has been pleasant thus far!
Dear Customer, thank you for your feedback. We'll let Eric know that he is highly appreciated.Thank You.
I had several scenarios for my trip and Kyle worked thru every one with me. He came up with suggestions for the best price and best route. He was very considerate, professional and yet friendly
Kyle is a wonderful agent and we are so grateful for his ability to make our customers happy and satisfied with his assistance! Thank you so much for sharing your amazing experience with us!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Many options provided. Explained all options. Listened carefully
We are really glad to hear such a good review coming from our customers. Thank You.
The booking took approximately 1 hour! This was very long and my return flight has too many stops. This was the first time I have felt SkyLux may have not been worth it.
Someone had informed me that the company was bought out. They also informed me it wasn't as good. I do not know if that is the case, but this was not my best experience for the cost. I was actually thinking about, but my wife was against it, just paying the extra $8,000 and getting American Airlines for 2 nonstop flights. Less hassle, less rushing on our part and I get guaranteed great service and less waste of my personal time.
Thank you for your feedback!
Rick helped us get the best flight, times and seats! We appreciate his service and attention to detail. Thanks again!
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Supervisor came to that phone fuming and explanation was not clear. Agent was argumentative instead of being open minded for solution.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 300175
Best regards.
Wilfred has been helping me for two years and is always professional and courteous.
He hustles to get the best options available to suit my travel needs.
Portal/payment site id very user friendly too!
Thanks you
Thank you for your kind words! We're thrilled to hear about your positive experience with Wilfred.
This was my first time using SkyLux at the recommendation of a friend. Business class fares are considerably less expensive and the company was even able to save me a nominal amount on an economy plus seat. I especially appreciated the secure checkout experience. I recommend this company.
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
Mr. Norman offered good advice, service, helpful, efficient always.
Dear Customer, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.
I strongly recommend Melinda to all customers
I did refer to her several friends already
Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
It took two days for tickets to issue. Not a good experience for a first time user. Not sure if I'll use you again, First impression not good
Dear JOSEPH L., please accept our apologies for causing you such an ordeal. We are prioritising the issue you are facing, that's why we have already assigned you a special ID: 300027, and our relevant department is already actively working and will contact you shortly. We kindly ask for your patience.
I'm very satisfied with the service. The agent Reggie found me a very good deal for my flight in a very professional way, and he his very patient and polite. For sure I will use SKYLUX travel in the future.
Thank you for your kind words! We're thrilled to hear that Reggie provided you with excellent service and found you a great deal.
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
We've used Teo for at least a half dozen trips and he always does what he says effectively and efficiently. Great results.
Thank you for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.
We have used SKYLUX for many years and continue to be very pleased with the service we receive from Miles Boston.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Ore the Agent is always exceptional and swift at delivery 💯
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
The was responsive and cleverly booked on super flight and saved us a lot of money.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Agency Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are really glad to hear such a good review coming from our customers. Thank You.