On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...
SKYLUX Travel Reviews Summary
SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.
We monitor reviews for authenticity
Great all round, quick response and personalized. Highly recommended
August was very knowledgeable I will use your company in the future
We're thrilled to hear that August provided excellent service! We look forward to assisting you again in the future.
We appreciate Albus, our travel agent's, expertise in finding perfect airfare reservations for our trip to France He did a fabulous job!
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
I have used Skylux a few times. Each time the service has been excellent and even calls of follow up during a trip to see if all is well. I enjoy working with Jennifer and the others from Skylux
We're delighted to have earned your trust and loyalty! Thank you for your continued support and kind words about our service.
Malvika was very helpfull. She really searched for the best alternatives that would Suite our preferences and redid this a few times as our travel dates changed. Very friendly took her time with us and explained every detail. Thanks!
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
The representative lies to you and doesn't tell you he is selling a Basic Economy ticket and the quote says Economy. After you pay, you discover their fraudulent sales tactic. It takes an act of God to get your money back because they sell you a Non refundable ticket without your knowledge. BUT they keep their nonrefundable fee of $365.44 even though I discovered their error 10 min after payment while still on the phone and asked the whole transaction to be cancelled. Never do business with SKYLUX Travel.
Dear Jan G please accept our apologies for putting you through such an ordeal. We are prioritising the issue you are facing, that's why we have already assigned you a special ID: 313417, and our relevant department is already working actively and will contact you shortly. We kindly ask for your patience.
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
All I have to do is give Oasis my needs and he finds me great deals. My husband and I are very pleased. This is our second time to use SKYLUX Travel, but won't be our last!
Thank you for your continued trust! We're delighted to hear that we could provide you and your husband with great deals again.
This is my second time using Skylux and have been very happy both times. I prefer to fly business or first class and the prices are crazy. I just booked 2 tickets 3 weeks out for a European vacation in the middle of summer with several stops and saved several thousand dollars. Nolan was a great help.
We are glad Nolan has helped you with your trip and the services provided are appreciated.
Austin C helped me with a somewhat complicated booking and saved me time and money. Thank you Austin!
Thank you for your kind words! We're thrilled to hear that Austin provided you with excellent service and helped you save both time and money.
Perfect service and pricing and service
Timing and responding
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
I have worked with Festus and he is amazing. I have got ticket excellent quick and best service.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Angel was very helpful, great at follow up, and very reliable. I will be happy to refer her (in fact, I already have), and to work with her again!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I hope my travels will go as smooth as Daskin's help. He was amazing... I will definitely use your company again
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Made a request, received a quote, submitted payment which hit my Amex as pending. Then got a call the price had gone up.
Dear Deborah S,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 312733
Thank you in advance.
Though I received a lot of assistance from Chuck, I discovered after I bought my tickets that I actually had to pay more for a seat on British Airways. I have contacted them repeatedly about this since I discovered it (they did not disclose this information at time of purchase). They have been unresponsive to my needs since they got my money - and it was a lot. Now I have to fork over some $500 more if I want to sit down for my Business Class flight. Funny, how they suddenly disappear after saying if you need anything, they are here for you. I am left feeling upset and disappointed.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 312643
Thank you in advance.
My first experience with SKYLUX and it was good. The agent's service and attention were helpful, prompt and very accordance. Thank You.
We're delighted to hear that your first experience with us was positive. Our team strives to provide helpful, prompt, and personalized service to all our customers.
For planning extended international trips and not wanting to be "stuck in the back of the bus," Skylux has been a good partner in putting extended tripos together. And, equally important, when a trip didn't happen due to health reasons (and COVID) they were helpful in securing refunds.
Thank you for your continued support as a repeat customer! We're thrilled to have been your partner in planning extended international trips.
Jason was fantastic. He was patient, and diligently worked with us to find great flights at a great price. We could not be more pleased.
Thank you for the great review! Safe travels.
Rick E was incredible! He went above and beyond to make my last minute travel plans stress free! A true asset to SKYLUX.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're delighted to hear that you had a superb experience with our personalized service.