SkyBooker

These people refused to give me my refund after they lied to me for months and months that the airline is working on my refund. Then I emailed Isa Mohammed and he/she emailed me back saying that they have already refunded my money and they cant be able to open my ticket. How much did they refund me $ 400 when I spent over $3400 of tickets. Shut them down! Don't buy tickets from them you will regret big time.

These guys are crooks. Stay away. We had our 2021 flight canceled due to Covid and they only refunded $3,795 (63%) when the airlines refunded them $6,031. They refuse to answer my calls or emails. Do yourself a BIG favor and go elsewhere for your tickets.

A bunch of f-ing scammers! Their manager Severin and Max and employees Claudia, Neha, and Daniella were all a part of the group who we "communicated with". Every single one of them told us completely different inaccuracies then switched when it was convenient for them! I keep asking for proof of when I supposedly opted for future credit versus getting my refund when the pandemic hit and they cannot give me any proof of that. They said I chose it but was never given the option to pick which one. Severin is the most unprofessional person I have ever come across. Not only did he contradict himself several times, he is now choosing to ignore me because I have sent proof of all of their lies trying to not refund us back. SEVERIN would say no you can't get a refund it's policy, to maybe you can let me check, to no you can't because you chose credit, to if you get a refund you'll lose money, to no we can't refund you. We should get together to fight them and get all of our money back. This is not okay! Many of us have proof of them scamming us. They don't have a website that works and their phones always ring with no answer because they know they are going to get a bunch of people cussing them out. I'm out $1300 and have sent 100+ emails have left voicemails, have called 50+ times and have live chatted with Severin only for him to ignore me after I shut him up and caught him in his lies and hypocrisy! Many of us have been scammed by this BS "company" and they shouldn't get by with it. It's been 2 years since we bought our flights and only when they realized we weren't going to give up they stopped emailing back! They are good for nothing scammers and frauds! The airlines had confirmed they sent back the money to them so they should of had everyone's refund! The WORST COMPANY! I'm looking into legal action as many of us have been scammed and robbed and many of you should too! If many of us take legal action they'll have to refund us all or even she's out 2-10times the amount they owe us.

I had a flight cancellation due to covid-19 related reasons and over 3 months in, I'm still yet to receive the partial refund from them. Every time I try to reach out to them, they are dodgy and unresponsive unlike the time I spent my money on buying the plane tickets (they are extremely responsive then). They will take your money and then ignore you when you need the customer service that you're entitled to. Please avoid this company, they are under a few different names. One of the name is Destinaholidays. DO AVOID AT ALL COST.

First it takes them months to reply, if they want whatso ever. For past two year I am trying to get refund but the skybooker tell me to contact airline (Emirates) and the airline tells me to contact skybooker. I am submitting a complain now to Canada transportation agency.

My husband and I booked a trip to go abroad to visit my parents in 2020. Due to COVID restrictions, we had to cancel the trip. We rebooked as our honeymoon, and it was canceled again because of COVID. We tried to rebook for a second time, but were charged for additional flights which we didn't want or approve beyond our available credit. At this point all flights have been canceled, yet SkyBooker is no longer willing or able to assist us in any way. I have called and emailed 60+ times to try to resolve the issue and rebook the trip. When I asked for a credit, they were unwilling to even tell me what credit they have listed on the account, much less provide a refund or rebooking. We were denied a refund on fees which were refunded by the airlines due to COVID, yet were told that this was the reason we couldn't get any of that money back. I'm extremely displeased with the service received, and especially with the "manager" Max. He began ignoring my calls and continually told me he "just needed one more day and would call me tomorrow", which he never did. Max is an extremely poor communicator, and a disgrace as a manager. I can't believe that this business is such a scam. We spent thousands of dollars on this trip and will never get the money back. Skybooker cannot be trusted and should never be used to book a trip.

Skybooker.com was able to assist with new flights and did not ask me any fare difference. I had my flights canceled last year due to COVID.

THIS IS A TERRORIST ORGANIZATION! THEY WILL STEAL YOUR MONEY BY NOT ISSUING YOU YOUR REFUNDS. THEY USE THE MONEY TO FUND THEIR TERRORIST ORGANIZATION. YOU WILL NEVER SEE YOUR MONEY EVER AGAIN. THEY ARE ALL INDIANS. THEY USE FAKE AMERICAN NAMES. THERE IS NO SUCH PERSON AS MAX MILLER. ISA MOHAMED IS THE RING LEADER AND HE WILL LIE TO YOU ABOUT GETTING YOUR REFUND. THE OTHER FAKE NAMES THEY USE ARE FRANK JONES, ADAM, AUSTIN (SUPERVISOR).

I bought 4 tickets through skybooker.com for $6,022.60. The flight was cancelled due to the
Pandemic. In January of 2021, Air Canada refunded their portion ($3,499.08) but Skybooker did not refund their profit ($2,523.52).
I contacted them several times (emails and calls) in the following months to ask for the rest of my money. They kept telling me that my refund was being processed and that I would have to wait a little longer. Finally, on
July 7th, 2021 they admitted that they would not be refunding me the $2,523.52 for the cancelled flight because I bought discounted tickets and they were non-refundable. THE FLIGHTS WERE CANCELLED! By this logic, what is stopping them from selling tickets to flights that don't even exist? How do they get away with this?
Don't give your money to these scammers. Pay the extra money and buy your tickets directly from the airline.
PS - They also go by Farestore.com. Avoid them both

This travel agency has been holding back my money, refusing to help me with rebooking and charging me extra for service fees. After having to rebook a flight due to Covid, trying to get back from Europe to Canada they refused to help and told me that my airline is responsible. The airline told me several times that it is the travel agency that is legally obligated to help. No word, no response. The travel agency does not deserve to be called a travel agency. It appears that they are deliberately trying to hold back money from their customers. I can only hope that karma will come their way sometime. Nobody should ever book with this company

I have been attempting to cancel my flights to Europe since March due to the pandemic. They originally offered 54% back as refundable for my tickets costing roughly $1,200. After several different refund offers, I settled for a $950 refund (roughly 80%). First off, withholding any funds is actually against the travel acts put into place around COVID, but I was willing to overlook to get funds back in a more timely period. However, it's been close to 60 business days since they quoted 14 business days to my refund. I've been reaching out periodically since and the only update they provide via email is that they emailed their refund department and are waiting for a reply.

This is a scam and I have no faith that I will receive my funds back. Actively pursuing a class action law suit since this seems to have impacted numerous consumers in similar situations to me. Please email me at *******@gmail.com if you would like to formally add your name to the list of impacted consumers. Whether we can all receive funds or not, putting an end to their predatory business practices would suffice for me.

Max worked with me diligently to make the best use of my Covid travel credit. I will certainly use their services in the future.

These guys do not do what they say they will. I had a flight canceled by COVID over a year ago and I am still waiting for my refund. DO NOT use these guys.

FRAUD! Bought an Air Canada flight with Skybooker as travel agent. Flight was canceled due to COVID-19. Air Canada agreed to a full refund. I contacted Skybooker for a refund via email. They responded with an email where employee, Randy Thomas, requested a $200 fee per person for the refund to be granted and requested partial credit card details. This did not sound appropriate so I called Skybooker and requested a refund over the phone. They granted it immediately with no request of fees. It is my belief that this employee is attempting fraud to gain personal funds from those seeking refunds at this time. I have contacted Skybooker directly by phone x 4 and requested to speak with management each time about these concerns. No one has been available and no one has called me back as requested. I am concerned this fraud is wider spread than just this one employee.

Skybooker is a complete scam. I was given a $700 credit because of a flight I had to cancel due to covid. But when I booked a new flight they said I could only use what turned out to be about half of the credit. The excuse was that the new flight was a different flight "class", so I asked could they get me a flight with the same flight "class" so I could use my full credit. Anyway, after numerous calls and emails and getting absolutely nowhere I eventually gave in to reduce the frustration and stress. Basically I presume they just pocketed half my credit. I obviously will never use them again and just wanted to warn others about their shady dealings. Skybooker and "Airfare Experts" who is another name they go under are complete crooks and should be avoided at all cost.

Worst $#*!in company. Stole $1k from me. They wont refund my flights from Australia that were cancelled because of covid.

I paid $3163. 37 for tickets to Zurich before the pandemic. I wanted a refund but was only offered $2379. 37. After reading reviews and talking to them, I felt uneasy about this company & took the loss. They still shorted me $78 and have been incredibly rude these 3 months I have tried to work with them to get my full (and still low) refund. I am now just opening a case with my credit card company & will eventually get it back. This company is BAD news. Book through the airline & stay away!

WORST EXPERIENCE EVER! AVOID!

I don't have time to type how horrible my experience has been so just know this:

Bought a ticket to Morocco.
It was cancelled due to pandemic
A year later and I am trying to use my "credit" to book another flight.
The flight I found is $10 more than my credit & they asked me to pay an extra $125 for "fees".
This is the trip of my dreams so I said yes, sure.
It's been a month and they still have not reissued my ticket.
I called and they were extremely inconsiderate and said sorry the price went up now you need to pay $650 more on top of the voucher.
I was furious because obviously prices have went up, why didn't they book it a month ago when I asked & followed up every week while they said "it's still processing".
I called Delta and asked if they could help but it was out of their hands (however their CSR was very kind).
She explained to me that they have my money and can reissue at any time they are just refusing to for whatever reason. Likely to make more money.
I called and told SkyBooker (in a nice way) and asked about the status again & was told to call back later hung up on.
I highly doubt I will get my ticket reissued at this point and am now out $850 on top of having to buy another ticket to go on the trip.

NEVER AGAIN WILL I USE THIS COMPANY. I literally begged them as this is the trip of my absolute dreams. I have waited 24 years to go on this trip & they still won't help.

As if dealing with the repercussions of Corona Virus wasn't enough, I had to run head on into the worst airline reservation agency of date. Mind you, I travel, when it's a healthy world, at least 2 times a year internationally, and several times domestically. I am a seasoned traveler. My parents were travel agents. Whatever scam skybooker is trying to pull on customers should be punishable with jail time. I had to postpone my trip last year due to covid & surgery. Skybooker assured me that I would receive a voucher and it would be applied when I was ready. Well, I'm ready & I called. I had to modify my flight to connect in Amsterdam rather than Charles de Gaulle because I was now traveling alone & slowed by the surgery. I located several flights and called & emailed skybooker offering several options for flights. They called & emailed informing me that the difference in cost was $198 and then a second information email that now the difference is $337. Needless to say, I declined to "purchase" either of those tickets, and finally decided to take the recommendation to re-book on their site. Indeed, I found the exact flight I wanted, booked it, applied the voucher, and received a confirmation with the new flight and price, only to be chased down by a skybooker agent who informed me that I owed them and additional $337. I erupted. This has been an ongoing "thread" for 2 weeks. I contacted the airlines, following 2, two hour waiting times (they informed in advance, so I was aware), I contacted the credit card company. The airline was very sympathetic but there was nothing they could do because I quite ignorantly booked with this bogus agency. My credit card agency was a little more encouraging as I now have the email with the price I booked, confirmed, but skybooker would not honor, so it looks like I need to open a case & travel down that dirty little avenue. Skybooker refuses to honor the posted price and the receipt. They shuffle me between agent to agent. They have every lame excuse under the sun to not provide me with a service that I easily provided for myself with a few clicks of a mouse. What's with these guys? And why on earth would any reputable airline allow Skybooker represent them to sell tickets. They are rip-off artists and nothing more! If you have read this review & still book with Skybooker, I would highly, highly recommend your think twice. They may give you a decent price, but I can assure you, down the line, they will nickel and dime you to death. And in the end, you would have been far better off to book directly with the airline who actually will be there to fulfill your needs, not theirs.