SkyBooker

The flight we were booked on to Australia for Apr. 12 - 25 has been cancelled by Virgin Australia (as are all of their international flights until June 14). Virgin Australia said they are issuing refunds for all cancelled flights but because we booked through a third party we have to get our refund from the site we booked through, however, skybooker.com is refusing to refund our purchase. Unfortunately, it seems that we will have no choice but to seek legal action.

This organization is just a pass through broker. Then they charge a fee for finding the cheapest ticket which ends up more than you would have paid on orbits, travelocity,, etc... Although they will tell you different,, if anything happens and you cant make your travel, You have no recourse to refund. I selected a ticket with specifically a change option, and I'm not able to change it. If you try to email your issue, here's what you'll get.

"Your message couldn't be delivered to *******@skybooker.com because the remote server is misconfigured. See technical details below for more information. "
HIGHLY RECOMMEND AVOIDING THIS TICKETING ORG.

Classic Bait and Switch. The flight tickets were delivered as promised. However, the hotel room and the insurance was anything but. When I asked about my hotel confirmation, they sent me 3 other options that were 30 minutes away from my locationas an "upgrade". Additionally, the original booking which I paid for, a Superior double room, was replaced with a basic economy room. Additionally, they charged my hotel portion the same price with the added price of the insurance included. Therefore, my card was charged the complete package price with insurance included, however, I only received the flight a very downgraded hotel room and not insurance. I informed them of their mistake a few days after booking so they had plenty of time to correct the issue. I was also with the hotel directly, to verify any 'changes' they made were correct. Day after day, I was told they are waiting on the hotel and to wait 24 hrs. And then again to wait 24 hrs. Additionally, they acted like there were different workers when it is really only a team of about 5 people in total. Everytime, I was told the changes were made by skybooker, the hotel confirmed nothing was corrected. The last issue was a "voucher" that supposedly showed the correct room was reserved, however, the same "basic economy" room was the one selected. Skybooker was successfully able to take a relatively stress free booking process and turn it into a NIGHTMARE, with no honor or integrity in their contract. The customer service only provided lies, deceit, excuses, and a complete destruction of the vacation process. This company is a SCAM, SCAM, SCAM. Please stay away unless you want an enormous amount of stress and the inability to receive what you paid for. Additionally, when confronted with the information of reserving a superior 25 square meter room versus a standard 12 square meter room, Skybooker Shanu acted like I had the 25m2 room booked, however, when talking with the hotel, she said that they have a different measuring system there and that 25 square meters did not mean 25 square meters, although those were the two EXACT sizes of rooms the hotel provided. Nothing but lies, deceit, and more lies. STAY VERY FAR AWAY. I cannot express how horrible a company this is and how deceitful, dishonest, fraudulent this company is! This is only but the briefest of the horrible experience I've had. NO OTHER agency in my entire life has been close to the unprofessionalism and fraudulent activity this company has. RUNRUN!

Double Basic = 12m2 per their website
Double with double Bed = 25m2 per their website.

We had a incredible and enjoyable summer trip to Italy. We loved the places, people, wildlife and stunning summer scenery. The trip was well organised and everything went smoothly. We had a good selection of accommodation and the local guides were excellent. All the guided tours were fantastic!

My fiancé had booked a flight with them for me and my mother thinking the prices were a great deal. The company then emails me wanting certain documents and also a document TO SIGN that it was okay for them to charge the total amount on his credit card AND that NO MATTER what that we were satisfied with the level of customer service they had given. So basically they are already setting you up by adding that comment in the document. So my fiancé trusting it signed. The next day they say they need documents a copy of VISA FRONT and BACK and copy of passport info of my mother and I front and back. This was already a huge sign. However giving the benefit of the doubt I sent our info through email. I kept calling them to follow up if they received our information and they said it would take a few hours. After awhile the guy said that he will try to charge the card and for me to stay on the line. Then they said I would have to wait few hours because the payment department was busy?!?!?! Then later that same day I called and another guy picked up saying he couldn't find my confirmation number that numbers had to be included! Funny thing is as I was reading the confirmation number to him I couldn't even hear him type! That's when I knew everything was a fraud. He finally told me there was a change in price and the flight had been canceled! Please save yourself and your information from this lowlife SCAMMING company. They will try to think of ways to postpone you in getting a ticket. They will try to get your credit card info front and back. And all your passport info and make up an excuse in the end! I will Definitely report them to FTC. I don't care if they are in the United States or some joke company elsewhere. They will be Exposed and shut down!