SkipTheDishesReviews 1,013

SkipTheDishes is great... as long as there are no issues with your order. We did a recent order from Jet Sushi in Halifax on August 7. Our driver was lost... we could see him going around and around on the GPS, even pulled around into our parking lot, and out again. So I messaged skip knowing full well that it would be a fight because we all know the customer service is terrible. I was messaging with the first agent, Anita, who claimed that she contacted the driver and he would be here shortly. She then left the chat. I proceeded to message and another agent took over. This time I said enough is enough... the driver had been driving around at this point with our sushi for an hour. I requested a refund and was told no... I pushed back and was told the skip credits would be in our account. Two days later I checked and no credits. I messaged again asking where our credit was... keep in mind this was a $63 bill. The first agent claimed there was no record of the conversation and that the sushi was showing as delivered. And he left the chat. Another agent took over, Obi, and said he would review the file. He came back and said that he would ensure that the credits were in our account. I mistakenly thanked him, but did learn by this point to always send the transcript of any conversation with skip to your email. A few minutes later we did get a credit... for 5 bucks. I proceeded to email skip directly and of course no one has responded. How this company is even allowed to stay in business I will never know but I do know that we will never, ever use skip again. Use DoorDash or UberEats... At least they care about their customers.

I ordered burgers and waited out front of my building with my cell phone for the driver to save them time. As I was waiting I saw a car stop in front of my building and start eating food then drive off. My order then showed as delivered even though I didn't have it. After i contacted Skip the dish they tried to tell me the driver could not find the building. After being pressed they then changed it to they could not contact me for entry. Then the customer service lady tried to tell me that they tried calling and my phone didn't work. Of course none of these reasons made sense or were correct. I was out front of my building (which is a giant building that can not be missed with big numbers for an address out front) way before the little map showed the driver even close and had my cell phone with me (which works). I described the car and driver to them in hopes that if it was actually the person that was supposed to deliver my meal they may be able to do something about this so that the same situation doesn't happen to anyone again but of cause they don't seem to know anything or care. They did offer me a credit as a refund and suggest that I try to order again and wait another hour before I would get my food. If the driver simply couldn't contact me or find my building they would have been able to still deliever my food once I contacted them. The fact that they could not and told me I would have to reorder simply shows that they knew the food was gone and that is scary as I wonder how often they let this happen. Ridiculous. Save yourself the trouble and don't count on Skip the Dish for your meals.

I ordered couple times because I run a dayhome and have Kids of my own with all different food preferences and a husband that works insane hours so he wants different too. They blocked me 24 hrs after at first blaming me them after telling them as i just got off phone with my bank visa and off phone with fraud department to make shure I could order from skip they said my end was fine and skip was denying my payment. They won't fix it they won't give me a reason why they won't let me order now I have to walk my children to get my husbands supper and their breakfast for tomorrow morning across town as I used this Die to covid and not having a vehicle and major health issues... super upset now I don't want to use their services

I only received half my order, contact the robots of customer service and they offered me 5$ skip the dish credit, they didn't send 48$ worth of food! Even called the restaurant and the restaurant confirmed they missed sending half the order and let skip the dish know to offer me credit and they still wont such a scam

Made an order on skip. Watched driver on the app get half way to my house. The driver than turned around headed the wrong direction for quite some time. The driver drove around in an area about 20km from my house. I contacted customer support on the app and told me the order was coming. 20 min later I asked for a new order or refund. Was told this was not possible and I would need to pay for another order or cancel my order with no refund. Obviously skip drivers are performing more than one delivery service at a time and dont care if your food showes up cold and an hour late

This is the worst place to order from if they got your order wrong they won't come back and give you what's missing they will lie to you tell you that you didn't get that on your order even if you send them a picture of the receipt that it says that you should have got that they just plain Liars yes you Julia and they don't care about their customers I would rate this no stars if it was possible skipthedishes it's just not as they used to be I don't know if they're Under New Management but they actually suck and it's not the first time it happens quite often if the restaurant forgot something and skip the dishes delivered your order skip the dishes is the one responsible to get the item that they forgot the worst part is that they try to lie saying that I didn't order that but then i called the restaurant and they're willing to deliver it them self the missing item so I will start ordering from the actual restaurants nowadays end less on skip the dishes

Second time they clearly delivered my food to the wrong address and refused to give me a full refund. Even included screenshots of their tracker on the app to prove I was tracking it. My girlfriend and I were sitting in the driveway waiting when the order came up 'delivered' on the app. Walked around the whole area checking if it was dropped at a neighbors house but couldn't find it. All i got was "The courier confirmed the delivery." and "we can only refund the tip and delivery fee."
Why the hell do I have to pay for your courier's mistake. At least call if you can't find the house which I clearly detailed in the description.

Do not waste your time here. Today was THE LAST time I ever use them again. The courier called me saying he was unable to get into the hotel I was at because it "was locked" I explained MULTIPLE times how to get in and he kept interrupting me. Then after a few minutes of this back forth he tells me I wrote in my instructions I would meet him outside-FALSE I wrote what hotel and what floor to deliver to it ALL VERY CLEAR instructions, as i continued to explain HE HUNG UP. Nobody takes responsibility and the their professionalism is 0. Your money is better spent some where else.

I ordered a $74.00 meal, and went to my front porch when they said it was delivered. There was no food on my porch! Apparently, you cannot speak with anyone on the phone. It's an online chat. You have to sit and try to text. They said the delivery person marked it as ordered, so they could only give me a refund to my card which may take 5 days, or get skip credits which you receive immediately. I asked if they could replace my order and have it expedited, as I have two small children, and we were hungry, and really looking forward to the food we had ordered. Skip said they couldn't place an order for me, and had no other options. I asked for a refund to my card, and that I wouldn't be using skip anymore. They didn't even try to keep my business. We have ordered a lot through skip the dishes. I will be contacting the restaurant we ordered from to let them know.

My fat neighbor gets daily deliveries from them a few times a day and the delivery drivers think they have the right to block my driveway and inconvenience me because it will be for a minute or so.
Last week just as I was to pull up to the driveway a skip the dishes driver just a head of me drove into my driveway to park. I told him to move it, he said it will only be 1 min.
I blocked him in for a hour and called bylaw.
So no I do not have any tolerance what so ever for anyone parking in front of my driveway even if it is for only a minute or so.
Skip the dishes drivers are among the worst.

1) Total number of guests- 2 pax

2) Time- 11:45 am (Lunch)

3) Guest Welcome- Average- the server didn't have a smile or happy attitude, she didn't introduce herself upon our arrival and gave only one menu to share! Upon request she got another menu and mentioned that due to Covid-19 they are not reusing the menus (printed menus were filled in the plastic file pockets. In my opinion it could have been easily reused if wiped down with sanitizer and reused to save paper and plastic use).

4) Meals ordered- a) Yellow fin Tuna Cheese salad and b) Spaghetti Alfredo with chicken breast.

A) The salad had just the right amount of oil and vinegar in it. It didn't taste over the top with the vinegar. Adding a bit of black pepper enhances the taste of the tomatoes in the salad(you can request the server to bring you some black pepper). Tuna tasted very good!

B) The Alfredo sauce lacked flavor and the spaghetti got pretty dry after a few morsel. Requested the server to get some extra Alfredo. It took almost 10-12 mins mins for the Alfredo sauce to be made and the spaghetti turned more dry and cold in the meanwhile. The extra Alfredo sauce served tasted bitter (excess parmesan cheese was added to the sauce). This was disappointing! The chicken was an add on and was grilled right. It was soft and juicy!

The best part of the visit was the complimentary bread served at the beginning of the meal. It was soft and warm. The butter immediately melted and intensified the flavor of the bread.

5) Restaurant Ambiance- Overall very clean and peaceful. Lunch was not very busy. Since it was a business meeting we had a good environment to discuss matters.

6) Overall - Average experience as compared to other visits.

I ordered two separate orders from 2 different restaurants, both with the same wait time. One came, I went to check the other order shortly after and it said it was cancelled. I then got a email saying the driver had tried to call me because he couldn't figure out where to leave the order (I live in a apartment building, and had the unit number in the order-I had JUST received another order 10 minutes prior to this). They said they were unable to refund me because they called me about where to drop off the order (I had no missed calls). They then asked for my number, I gave it to them and they said it was the wrong number on my file (I have had this number for 7 years). I asked what number they had on file then, and was told they couldn't give me that information. I then asked to speak to a manager and was laughed at and told a manager will contact me in 24-48 hours. I will luckily be able to cancel the payment on my credit card but I will never order through this company ever again and would strongly suggest anyone else to do the same.

Absolutely terrible service. I wouldn't even recommend to someone I don't like. I've placed orders on numerous occasions to have the delivery person take a strange route or take an additional 45 minutes to deliver my order.
My most recent experience with them my delivery was simply never delivered. I got the automated text saying my delivery should be there shortly and no one arrived. I contacted support and was given the run around about how my delivery was actually delivered and they even told me the delivery person delivered it to the same street the restaurant is located on (completely wrong address from where I actually had my delivery set to). I later had to ask several times for a refund which they begrudgingly gave me.
I won't be using this service again. Absolutely terrible.