SkipTheDishesReviews 1,013

Ordered food and paid for it. A white car parked in the driveway with loud music. By the time i opened the garage door it had disappeared. No one rang the bell, no food left outside. He just got to the address to show on his gps but never delivered the food. Contacted them to see what's going on, the answer was « sorry there is nothing we could do. We'll follow up with the driver » never heard from them. I didn't want a refund, i simply wanted my food.
No refund no food. I'm calling visa tomorrow.
Do yourself a favor DO NOT use them or if u must, make sure u pay after delivery, even in this pandemic situation.
The driver's name: Maninder
Order # *******

Have contacted skip the dishes several times about a credit from April that was promised to me, when there were items missing from my order. This is my first and last time using the app Despite a guarantee that I would receive a credit, 2 months later, it has yet to be issued. Online Customer support is difficult to deal with and "disappears" when you are trying to resolve an issue. I have sent several emails to customer service and they have ignored me each time.

So I've used the service for about 9 months now. Been working great that whole time. And now, as of about 3-4 days ago, I haven't been able to place any orders. I reached out to their support team with their help chat, and was told "It's your bank. They must have a block on your card." I mean, my bank does protect their customers from any suspicious activity, so if something happened I wasn't aware in the last 48 hours before that order, I thought I'd call to be safe. Thanked the agent and called the bank. Turns out the bank didn't get anything from Skip The Dishes (STD for short now as they are one in my opinion as you'll see why soon.)

So forward now a couple days later, and I'm thinking maybe STD just had an issue in their services (some of the regular stores like Dairy Queen and one of the McDonalds were both missing too) and that it's better again since they're back. Tried to order again, and same error pops up. After about 20 minutes with this chat Agent names Serge K (doubt it's his real name), he eventually tells me the following (direct copy/paste from our chat):

Our system has detected unusual activities associated with your account. We will no longer be able to accept orders from your account.
Is there anything else we can assist you with?

Now, I have had an issue before where someone tried to hack my STD account and locked it with failed password attempts in the past, but I had gotten an email at that time, went through their steps, and my account was resolved and working again fine. I've received no email about anything wrong with the account like before. My cards on file have no additional charges as I check my bank multiple times a week. So nothing is off that I can tell.

When I asked him what the account is flagged for since I didn't get any emails from them about this, he just repeats his above message. When I ask what are the steps I can take to resolve this and have my account able to order food through them again, again he repeats the above message. It is quite clear that either this horrible agent, or STD itself as a company, have no steps in place to help with ANY account issues, it's just "we've detected activity, go $#*! yourself."

I'm curious how ANY business that deals with money and accounts, would state they have ZERO processes in place to help any customer out with account verification or if issues like mine arise. This has got to be the worst thing a business can do. I have supervised customer service before, phone chat and email. If this was one of my agents that said this, I would fire them immediately for gross incompetence on not being able to assist the customers with giving us money.

A driver with very very loud music in his car, couldn't hear a word from what he was saying, left the food on top of the AC compressor, knocked very hard on the door Which turned the door security alarm on, checking the order, found missing items which was very inconvenient as we were fasting and this was supposed to be our break-fast, contacted the customer service which was also really really rude, never again with skipthedishes

So, ordered food from them, the tracker showed me that the food had been delivered. It hadn't. So, I tried to get in touch with them. There is no contact number as you know, so I was on the chat with a bot for approximately 20 minutes. Was then told that the driver had dropped the food on the front porch. He hadn't; there was nothing at my front door. So I told them, and asked for a refund. Next day, my neighbour comes knocking at my door, they had left the food at his doorstep, without ringing his door bell or even knocking on the door. So, he was unaware of the food, but the raccoons noticed and had a merry little party at his expense. Which I then had to clean up. I asked for Skip's management to contact me. Got a call from a really unprofessional lady (honestly the bot did a better job). And was told that the drivers are contractors so whatever they do is not Skip's responsibility. Yeah, use uber eats instead. At least they're polite.

I used them a few times. Then I noticed a few weeks back that I was charged a few times on different days that I never even ordered from them. I thought it was strange but thought maybe my bank made an error. Was going to look into it but got busy. Tried to order a few more times since then but it kept saying payment failed. When I contacted their customer service via the chat in the app they first file me they did not have any of my information on file. Then they said my account was flagged and I can't order from them anymore. I was shocked and asked for a reason. They said I had to contact my financial institution. Which I did & my bank said it made no sense to them. So I cancelled my card & got the bank to send a new one. What a weird & shady bunch of losers.

After gifting a GC to a friend for Skip the Dishes... My pal went to use it and there was a glitch with their system. Since he was gifted this, he had to call me to ask for info that they requested and even then, he wasn't able to use the GC. I contacted them the next day and they did nothing to redeem themselves. All they said was that in order to use the GC he had to login to his account. Truth is, that he had and it was in fact their error.
I contacted them two more times since, asking them to refund the GC and that if they would send my friend a GC for the trouble. NO ONE even responded.
Ugh.
A company that can't even own up to its own mistakes.
Unreal

My name is Marc; while I have no complain with the delivery service, the Customer Service department failed answering questions I have. Around May 6th, Skip the Dishes detected an unusual activity under my account. A week or so after, I was told nothing wrong was found; but the two CS representatives told me via chat they are not allowed to explain what was found, only a supervisor can. That person was to get back to me a day or two later. It is now May 19th, no one got back to me. I just chatted with another representative who referred me to my credit card company. The employee offered to have a supervisor contacting me; as I said yes, I asked when can I expect the supervisor to contact me and where is he/she, the chat room got disconnected and I am unable to chat with someone else.

These f*ckin r*tarded $#*! idiots cancelled a $30 dollar order after charging my account and still sent me a courier after that never came because the pizza store ran out of mild sauce... Are you fuc*in kidding me?! Over mild sauce? What about the rest of the order?! You think I'm payin $30 for some $#*!in mild sauce you dumb f*cks? Now what happens to my order that was made already hmm? Oh yeah the employees of the store get to take it home along with their tips for the day. F*CK SKIP.

Yes its cheaper than the competing services, we now know why! Order your food but beware as this is now the second time this has happened where i place an order and the tracker comes on i get all excited haha my driver has picked up my food and then still 30 mins later never shows up... then no one shows up... and its always the restaurants fault apparently. Not cool take take responsibility... SORRY BUT BURGER KING ROCKS AND NO they would never take 1.5 hours to make food.

I use this all the time to order from Subway. There used to be a section where I could leave instructions for my order. Now, they've taken out this feature, so any changes I need have to be phoned in directly to the restaurant. Having worked in restaurants for years, I can tell you that the last thing cooks need to be doing (or have time for), is answering the phone through busy times. I don't understand why this feature was removed but it's a pain in the arse.

This company outright lies to its customers. Ordered at 4:30 on 12 May, 2020. 2 hours later still had not received the food. Contacted customer service and was told that the restaurant was behind and I could either wait for the food to be delivered at which point they would review and potentially issue skip credits or I could cancel the order and get a full refund. Another hour passed and fed up I called the restaurant directly only to be told that my order had been waiting since 4:45! Contacted customer service again only to get the same response (scripted copy and paste answers apparently because it was word for word identical). Told them t cancel and refund fully, including driver tip! The level of incompetence is ridiculous. Order #*******. People should definitely not use this company for food delivery... absolutely terrible service