SkipTheDishesReviews 1,013

I followed the driver on GPS. After she picked up my order she proceeded to go off route and further from my delivery location. She stopped somewhere and was there for quite some time. When speaking to the online chat service, they were very dismissive. The driver almost cried when I simply asked her "Why?". I was just trying to make sense of it but her behavior made it pretty clear.

Anyways I eventually got through to customer server online chat. They offered to issue me credit. I was credited 15% of the purchase price. So the overall rating score of 1/5 seems reasonable.

Update: After unsuccessfully dealing with this issue through their app and phone line, the e-mail support system was actually able to help. To their credit, STD refunded my entire order in the form of a Skip credit at first, with choice to have the order refunded to my credit card instead. This was a much more pleasant experience than the other mediums; that said, I wish this level of service was provided from the beginning.

Original Review:

Ordered $70 worth of food for my family for dinner yesterday at 5:45PM. At 6:30, I got a notification that the food was delivered. I didn't hear any doorbell but checked anyway, and of course, there was no food there. I checked my neighbours' porches and my security feed (which starts recording on motion), and nothing.

Hopped onto their support app, and in 25 minutes, all I got from the representative was the same question twice, after I provided the information the first time. I pressed for an update, and was disconnected/blocked. My WiFi and data were working fine, and it's now 12 hours later and I still can't get on, so I can only conclude that STD will simply block customers bringing difficult requests to their attention. Their joke of a chat service is attached with my review for all to peruse. I'm sure you're all dying to know how it ended, and I'm sorry to say, what you see is what you get. I was locked out after this exact sequence of dialogue.

I tried by phone and finally got a hold of a representative. After a few minutes of back and forth, she finally said she'd process a refund, but would have to call back later to confirm. When pressed for when, she said "today". It's now 12 hours later into the next day, and nothing. So it would once again appear that STD jumps ship at the first sign of a difficult request.

So they've taken $70 from me, and all I have to show for it is an evening of frustration, hunger, and a strong desire to move to UberEats for good and never give business to this sham of a company ever again. Avoid at all costs - tell your friends, tell your families, tell your coworkers, tell the owners and managers of your favourite restaurants. This company is not to be trusted. Restaurants working with them will inevitably face negative customer feedback as direct result of STD's incompetence and inaction - hungry, angry customers are quick to blame whoever they can. If you want to save your restaurant's image, don't work with STD.

Go with UberEats instead - the few times they've mishandled my order, they were quick to rectify the issue.

Worst customer service ever! Not only did they get my order wrong - but the driver couldn't find my house (very easy to find) and when he called me and I directed him he hung up on me!
When I chatted with support to let them know my order was wrong in multiple ways they refused to refund the delivery and only the additional items that were missing - not the main items - when I tried to explain more they ended the chat and that was that - no more contact.
EXTREMELY DISAPPOINTED - will NEVER order from them again!
Don't waste your money - find a different service - ANY OTHER SERVICE!

Messed up our order and had to contact someone on an online chat. They told us they could refund our order in skip the dishes credit or it would take 5-10 business to return our money. We went with the credit and had to ask three times for them to credit the right amount back. So we used them again as we have never had a problem before and it's been and hour and a half... still counting for our food. It shows the driver stuck in the same spot for 15min. Never again!

Tried ordering a burger from 5 Guys at 8:20pm and the skip site said it was unavailable. Called the restaurant and they were open until 10am but said Skip has their delivery turned off at 8pm. It's a Friday night and they stop delivering from 5 Guys at 8pm? WTF? It's becoming the norm that food takers an hour regardless of time off day and the support staff are all $#*!ed beyond belief! Must do what we can to knock this $#*!hole out of business!

My husband ordered food today and the God dame driver was driving around Oshawa and we wanted 45 minutes for our food and my husband called skip the dishes and the guy on the phone was so rude and he had the $#*!en never to give us a 10% off of our next Time we will never order from them again who ever runs skips needs to shut it down and should be ashamed of them selfs. Please don't order from them if u do than u are going to regret it. This is the second time.

Please order straight from the restaurants. This people are a joke. Missing items all the time, just dropping food at your front door with sauce coming out from containers. The last delivery I got the delivery guy just made a mess at my front door and when I called to complain they offer a 5 dollars credit. Best part it's the customer service people names. Between Queen or king You chose. Never ordering from them again. THIS APP SUCKS. I still waiting for a phone call from the manager who supposed to call me last week.

Driver Sharmarke refused to deliver my food to leave outside my suite door per written instructions. Left it in the lobby (without telling me) in the same place where all he had to do was buzz my number to be let in. When asked by Skip why, he just said he "couldn't deliver." No other explanation. They then contacted him again and found out he left my food in the lobby. That was almost an hour after trying the chat line (down), Facebook and messenger (no reply) and, finally, the phone number (on hold for 30 min). I guess it's down to Uber now, Skip.

The order was not delivered two times. First time it could be mistake but second time I think their drivers and process is poor.
I would never order again and wouldn't recommend anyone to use this app.
I told the chat support right away when it showed delivered. That I didn't receive it. He said he cannot help me as the food was delivered. I think it was common sense to ask the driver go back and see if the food hasn't been picked by anyone and deliver to right address. They literally did Nothing.
Our guests were waiting. Not reliable service. And $#*!ty chat support.
My order number - *******

I was very happy with their service and i stopped being an honest person when they showed up at my door, extremely good! Even if the food was cold because i never called i never order and never thought about wasting my time with SKIP or any of these companies after listening to idiots around who order from them. This time i was very fortunate when my "neighbor from hell" ordered 3 pizzas for me on a Friday night ( i wasn't planning on cooking) i gave the driver a tip of course, and he thank me with a big smile, what a great service! I love you guys!

This morning I ordered breakfast from Cora's. When the courier reached my condo (or what he thought was my condo), he called and said he would not be coming upstairs to drop my contact-less order to my door, as other couriers do. He said and I quote, "I do not want to touch the buzzer as I am scared that I will get Covid." I said that is fine, I am coming downstairs to get my order. By the time I got down there, he was gone and my order was not there. I had to go to three different complexes and found my order sitting in the corner of another complex lobby. He also took half of my order with him. His name is Belay. This is unacceptable and I did make a complaint to Skip. The crappy part is that it's the second time this has happened to me all within a span of two weeks! Skip only gave me a full refund after I threatened to leave a bad review, which I still did because they clearly hire people without common sense. If I could give 0 stars, I would.

NO RESTAURANT CONFIRMATION.
Order time: 10:32pm | It is 11pm now
I use SKIP chat support.
They say they are trying to get in contact.
Time ticks. No word.
I contacted the restaurant myself and found they were having issues with the SKIP app.
SKIP support takes so long to get back, it is now after SKIP hours. Too bad for you.
END CHAT.
The restaurant tried to help. OFFERED to restart the app just for me, so I could place the order again.
SAME ERROR.
SKIP chat support agent #2:
11:15pm.
I've now been charged for 2 orders on SKIP and now I'm annoyed.

Tech is not your thing I get it.
Let's move on.

THIS IS WHERE THE SKIP CHAT SUPPORT WENT WRONG:
1. IGNORE MY DIRECT QUESTIONS:
- I want the total of my refund please
- I want the TOTAL amount you intend to refund please?
- May I speak to a supervisor?
- Can you provide me with a reference number in terms of this issue?
- Am I speaking with a supervisor?
- Can you confirm my e-mail address?
- Is a $5 credit fair?

2. Sends a refund in the form of a credit without contacting me, even though I am on live chat support asking!
3. CREDIT ME FOR the incorrect amount
4. DO NOT HAVE MY CONSENT to refund my card.
4. CUT AND PASTE a repeat response
5. INDIRECT ANSWER, deviating from a direct question AGAIN.