SkipTheDishesReviews 1,013

Customer service is rude and dismissive. When there is a clear mistake they got incredibly mad and rude. They asked if I wanted a refund in credits or back on my card after I said I wanted it on my card they got mad for whatever stupid reason.

I think this company feels like they have a monopoly in the market as a result their customer service is terrible. This has happened to me maybe 10times in the last year and it's getting worse. Just go with one of the other food delivery apps and save yourself the hassle.

Purchased a gift card, made few purchases in the past always got the redeem code & emailed transaction receipt. But did not receive the redeem code but have the email receipt got approved & took the money from my account. Did not receive the code just to contact customer service.

Most of the time their drivers don't deliver food. When you call for help why food is not delivered associates ready to give a refund but they don't care why this happen again and again. I had more than a 6-time bad experience with them. But they never investigate just take your refund and done.

Ramandeep in coustmer service don't know how to talk with drivers rude behaviour. Need to improve coustmer service.

I ordered 3 times and there was a problem for 2 of the orders. First time I had to wait for 1 hour and still no delivery. I called the restaurant and they said. We don't work with skipthedishes anymore... We ask them to remove us from their website but they don't.
2nd problem: after 1 hour the food was supposed to be delivered but no food at the door.
I contacted the customer service. They said they are goind to refund. After 2 weeks still no refund. I contacted them via email but no answer.
I contacted them via the app and they said it's refund see with your bank. I never had this issue with any other company. I looked at their facebook page and many people didn't get any refund.

That the worst company in terms of service and they lie to their customers...

See the complain of customers on FB

Tired of contacting support when the system is broken. The customer support tonight just kept ending the chat... very disgusted and not returning

Worst Customer Service on the planet. They also don't have anywhere you can review the company or make suggestions. I guess they just ignore the customer service aspect. Ordered food, was missing item. Unlike when you order from a restaurant where they fix you order and redeliver the missing items, Skip expects you to take credits so you can reorder yourself and retip the driver and wait the full length of time for new order. Apparently they can't just take care of it. So now I'll just go back to ordering directly from the restaurant.

I tried to refuse my order because it was more than 30 minutes late and I knew the food wouldn't be good anymore. The deliver guy lied in my face, said he would confirmed that the food was not delivered and told me I would get a refund without any problem. A minute later, I got a text message saying that my ordered was delivered and accepted. Impossible to chat with the customer service even thought they have a Chat application on their website. I sent many emails but never got an answer.

Ordered food last week which we did not receive! No refund when requested! Big time scam. Some delivery driver enjoyed our meal for dinner. Would give 0 stars if that was an option.

Simple put. Cold food, 1 hour to receive order. When complaint half refund on cold food slow service and when delivered at door no face mask.
Last time will use this service.

They have no voice support, so you're stuck using their app, the wait times are a joke. They don't understand half of the time.
Couriers frequently spill or fail to properly deliver an order. Will never use them again.

How can a delivery service survive if they take your money and never deliver? They refunded my money but I was forced to pay the driver's tip and delivery fee and taxes! Why should I tip the driver for stealing my food? Skip the! Dishes are responsible because they hired the thieves

Absolute scumbag company. There is a hidden IQ requirement of under 4 to be hired as a courier for this company

Drivers have repeatedly failed to deliver. This never happens with other food delivery apps but after waiting 40-60mins+ for your food imagine it not showing up when it shows the driver nearby. They even "mark it as delivered" I don't know how this is possible.
Items have also been missing several times, I noticed this happens mostly when the food is not in tamper proof packaging.
Them giving me a refund for something does not excuse the fact that they are wasting time and fooling around.

Can I rate less than 1 star? Aside from insulting u they try to do everything but refund u for food they didnt deliver even after requesting a manager!