SkipTheDishesReviews 1,013

They never deliver, and then their app shows delivered. On top of it, if you contact them, they give a 50% refund excluding delivery charges, tips, tax etc. They are merely extorting money from consumers. They don't have a responsible delivery team and have zero responsibility and transparency in the process.

I ordered a meal and waiting for about 30mins with the app showing that Osmows was getting my order ready. I waited longer and got this message. I proceeded to speak with the customer service rep and they told me that they can't refund my delivery fee if I go to pick up my order. I sent her the image and she said that they would make an exception and refund my delivery fee (this is not a favour being done).

I proceeded by heading to the store to pick up my order. The clerk said that it was already sent. I called my home to see if the order was delivered and I was told that there wasn't anything there. I told the clerk and he told me that he remembered making the order and giving it to the courier. He told me that because he had given the order to the courier, it is now a Skip The Dishes issue.

I contacted askip The Dishes once more and they told me that the order was already delivered. This is the second time that they told me that. I explained the situation and then they said that they would issue a credit in 5-10 business days for a service they didn't provide. This is the 3rd time something of this nature happened to me as of late and so I requested that they reimburse me as soon as possible. The customer service rep said that 5-10 business days is the best that they could do and then closed the chat.

This, in no way, was professional. I think that I was more than patient in dealing with an order that should have been delivered 20-30mins after the order was placed.

See the images below to see the conversation and the text that was sent saying that my delivery was dropped off.

Don't waste your time or money. Food is either tampered with, left in the car for hours, or doesn't even show up. Gave them another chance, never received my food. They don't give you your money back, they offer skip credits, but they keep some for service fees, for a service I never even received. Customer service is a joke, left feeling hungry and pissed off that my card is charged for food I did not even receive! So some random person or the delivery drivers gets my food, while my card is charged. Used the last of my available money to be screwed over with no remorse. Scam of a company, you don't see pizza delivery or other food delivery being handled like this. NO FOOD NO MONEY!

I have never used this service but someone else did with my Credit Card and phone number. They ran up $450 bill in my name. I can't seem to get ahold of anyone except an a computer posing as a human.

Skip sent "food delivered" message when the food was never delivered.
I wouldn't even give one star if I can. Ordered through Skip, the restaurant was Royal Paan. Skip said the estimated time of delivery was 60 min at the time of the order, then a message said so and so picked up your order. After around 60 min it said estimated time of delivery was again 60 min and Gina picked up the order. Was the first message a false message? I was confused.

Then we were waiting for more than 2 hrs. I had friends came over, imagine the situation. After more than two hours, I was trying to reach out to someone, there is no number to talk to someone. Annoying. At that time, I got a message and email said it's delivered. I was like what, we went outside and checked. No one came to the door, it's clear because of the snow. It was all false messages and Gina never delivered food, but in my account, the status still says as delivered.

There will be no one you can talk to. Chatting with them is annoying and they will react like nothing happened, simple said sorry. They provided no explanation as to what happened to the food ordered or they don't care about all the stressful waiting time while you are hungry or the embarrassment in front of your friends you had over or that you all are starving that night. They just think refunding your money which you will get after 10 business days will solve the issue.

I had a very bad experience. Does the online system give false messages to people? Are the drivers taking the food for themselves when someone else pays? If you can't can't have the right people and do the right job, then you should not be in the business.
They don't care about the stress of waiting or that you are starving or the embarrassment in front of your friends or any mental stress this can cause.

Annoying.

Skip the dish you order food off them. They take your money Rob you blindly and just tell you that the delivery guy tried to get a hold of you. You're f****** problem. Thanks. Skip the dish Rob people on Christmas. You guys are such a great company you definitely have lost our business and I hope other people read this review and stop using you guys as well and use DoorDasher or something different. You guys are a garbage company

Driver took my order and didn't delivered and chat support was not willing to listen and ended the chat

I placed an order and was told it was cancelled before the restaurant confirmed it, so I ordered elsewhere. I later received my food from the order that went through, to receive a call saying my food was on its way from the other restaurant. Turns out the app duplicated my order from the original restaurant, charged me for both the cancelation and the duplicate, and my intended order. I am now out $100 and the only thing I'm getting is in app credit. Wouldn't recommend using skip.

Absolutely despicable service! Foods always cold my soup came in a bag half the orders always missing stay the hell away from skip! They are not capable of giving you a refund when they mess up your order you spend $110 and they give you back $16 when they screw up your whole meal! They don't care if your children go hungry or yourself they just offer you a credit so they can screw your mail up for you next time and give you another credit that's how they keep their business going! Never will I ever ever I don't care if it's snowing blizzarding freezing cold outside order from skip again!

Ordered Teriyaki in Barrie, $50.50 app says it showed up at hotel. Nope. Go on with support for over an hour, even talked with the driver who said" dude what can i say? Nothing I can do for you!" now back to customer service who finnal excalated this to a supervisor. Like WTF? Not my first order have done hundreds of dollars with these guys with out issue.

Said delivery time was 18 minutes for 1 hour and a half. We called the business and they said the pizza had been sitting there for an hour. They said another driver would pick it up and they would make another pizza. After waiting another half an hour we went and picked it up ourselves. This was my first…. And now last…. Time using this "service".

When they're good, they're good and when they're not, they're terrible. Unfortunately, most of the time, they are terrible. When I place an order at a local restaurant, I expect the driver to actually deliver the food to me instead of helping himself to a free meal at my expense. Then, to add insult to injury, they decided that I don't qualify for a refund.

Great business model. Based on the age-old discipline known as "fraud."

Made an order and even after waiting for approx 2 hrs the order was not delivered. They don't have any feedback on your order nor allow anywhere to cancel your order. It's extremely frustrating. Tried to make an online complaint and the system didn't submit my complain saying email is not correct despite the fact the email was correct. Checked with restaurant and they said my order is ready but no one came to pick it up. If these companies cannot arrange an order pick up which is their primary work then why they do not simply cancel the client order and notify them. These companies are piece of $#*!.

I've ordered from the same restaurant locations through both apps Skip and Uber.
Skip drivers take forever to pick up order.
If you want speedy service and hot meal, Uber is the way to go.

I placed an order that was meant to be delivered in approximately 30 minutes. I was assigned a driver who sat in the same location for 25 minutes on their way to pick it up. Asked customer service to just cancel and refund and they said they could cancel but no refund. It took another 15 minutes to get that driver removed from my delivery, but now I don't have a driver at all. I ordered over an hour ago and now am also not getting any response from customer service at all. I will not be using this service again.

Rip off big time
Fuk this place
Fuk this place
Fuk this place
Fuk this place
Fuk this place
Fuk this place