SkipTheDishesReviews 1,013

Horrible customer service when you have an issue. My order has been haphazardly cancelled, delivery agents abrupt and rude, food delayed etc with no concern by customer service. The delivery agents should be better trained and have some idea of how to deal with customers. This service needs to come with a warning- if you don't care how or if your food arrives and you wish to have no recourse by customer service, order with us. Too many options to throw money away to this company.

Yet again skip the dishes has completely bent me over. Their side of things food went wrong and now I had to drive to the restaurant myself to fix the problem as they'd only offer me 50% back for a cold coffee! 50% of 3$! This company is as cheap as it gets. Honestly this is one company that would do the world justice to shut down and let someone else do it right. SKIP THE DISHES SUCKS! The customer service is beyond horrific. They absolutely can barely speak English creating a language barrier to begin and these "help employees" get an attitude the second it inconveniences their day meaning you're the one to suffer because it has nothing to do with their money. You cannot contact help to speak with someone all of their lines are permanently busy. This company is owned by a crook and scams all! Stay away!

******* This is my order number from Tim Hortons 29th ace NE. I ordered the correct items and was called by someone to verify items then when I received order it was wrong also my donuts chocolate were all melted. I sent a request from them and they would not give me a refund.
Use door dash skip isn't good at all.
This has happened many times and always refused a refund.

Ordered through skip from a local restaurant tonight, after not receiving my order and then contacting customer service, I waited on chat with them for about 30 minutes to be told they would not refund or look into it further. Never verified the address the driver said it was delivered to, no proof was given to me that it had been delivered anywhere besides the automated text message. I've used skip several times with no issues but after this incident and how poorly managed their customer service is, i will not be using their services again. No refund, no looking into it, and no verifying where the driver actually left it, and then tried to blame me by saying next time i should make sure the order details on my profile are correct.

I can't reach no body, no one is answering my live chat I have opened 5 and none where answered you can't call no one or reach no one. Your auto address is trash as well. The company is just rubbish. Not customer centric enough

Ive ordered through skip muliple times and had the delivery person drop the food off and leave. The apartment we ordered to they just dropped the food off at a random building and left. We never received the order and we were out $75.00
Another occasion we ordered to a hotel in moosejaw and they left the food on a garbage can at the elevator and sent us on a goose chase to find our food. We never got the food. Skip is the worst delivery company created.

As I travel a lot with work having food delivery services such as Skip the Dishes can be very useful especially during times where many Covid restrictions are in place however, getting the order in is easy, actually receiving the food is not.
For the 3rd time this year I placed an order on-line, and watched diligently on my phone as my courier made his way to the store, then collected the order and began his journey to the delivery address. Now I will state here that each time I have placed an order, I have been at one automotive dealership or another, so there are many entrances and a plethora of people to leave my food order with, doesn't sound too difficult does it?
Also for the 3rd time this year my food order failed to arrive. So as in the past I contacted Skip and let them know, previously they had been helpful and refunded the cost of my order, although one time I did not get the delivery fee refunded, but okay I get it. This time however was a different thing all together. They refused to give me my credit of $20.97, apparently I am now listed as a high risk, not forgetting this is all because they have delivery drivers that can't read an address or have the nous to check if they are in the right place, somehow this is my fault!
After a lengthy text conversation with what I can only call an AI, I was told that I would not be getting a refund now or in the future.
So bottom line is this, if you want a reliable food delivery service and do not want to remain hungry, DON'T USE SKIP the DISHES

After trying to place an order, my account was charged but no order was placed; after contacting support multiple times they just kept telling me that I never paid even though it even came up on my bank statement as a transaction approved. After asking for a number for supervisor the agent left the chat, so I asked again, the next agent left. Avoid this company at all costs unless you want to be out money for no reason

I am customer since 5 year now, there was delay in food delivery and bad weather.
I got notification saying there is no courier service, so I requested to cancel the transaction, after waiting for almost hour.
The customer care lady name Muskan P, she says
I do understand where you are coming from...

Very disappointed, No one should go through this kind of racist harrasment.
There is No channel in skip for this kind of activities to report, where customers experience this kind of racism.
I am sharing here for help!

The food was not delivered and the driver claimed he tried to reach me which was not true. The support team said on their end it shows delivered and they cannot refund me. Last time using this service

Warning. If using their app always check your address... They predictively used qn address which i was at two days prior, which i never opened the app in the first place at, and i had placed an order. Realizing i quickly contacted their customer service to try and cancel the order. Spoke to someone named Jaya. They didnt reply to me until the driver had the order and took so long the order had been delivered to the wrong address. Ignored me and then left the chat. I finally got another rep and they wasted another 20 minutes of my time to tell me i could only recieve 50% of said order placed. Worst response time worst customer service. Il never use them again

Customer service is beyond terrible. Three screwed up orders in a month. 1. Pickup order from restaurant over an hour delayed - Skip did Nothing and would not cancel Nd refund - scam! 2. Restaurant did not send correct order. Skip did not even bother responding to chat to correct the issue. 3. They randomly cancel my order and then do not refund my money. They give a garbage skip credit - as if I want to deal with them anymore. DO NOT USE SKIP - they don't care about their customers - they only do a fantastic job of scamming you every chance they get!

So you don't really know what the rating is for a restaurant when Skip is removing them. Don't trust the reviews

Delivery arrived 20 mins late, Left food at neighbor's porch at -30, then expect me to eat and pay for a saggy and cold pizza? Custome support is non exixtent.

Against my own intuition, I thought I should give them a chance to redeem themselves after a couple orders were driven off by their incompetent drivers. BIG MISTAKE. Customer service won't do anything for you and now more often than not, something gets screwed up in the process of making an order and receiving food. In exchange for me never receiving a $40 order, they gave me a $5 skip credit! LOL, I'll never use them again.

The worst customer service I've ever seen, I always order something and something is always missing when you complain to them they think you after the money!

Ordered some KFC today by the time we received it was cold. Why arn't they using the insulated bags to keep the food warm as we are paying so much money and the food has to be microvaved before eating it.
Does Skip driver's not care anymore? Getting a hot meal is like asking you guys to go to the moon a nd come back. Our neighbors have the same complaint.
People are going through enough stress and can't even count on Skip to bring a hot and edible order.
It is a shame that i even have to type this on your site, Now that we know that Skip does not care about there customers and only cares about the money. It is really a shame.

Half the time they don't deliver your food, then customer service tries to tell you it's your fault & you have to fight for a refund. Even when you're about to get a refund, the customer service will leave the chat & you have to start the process all over again, sometimes 3 to 5 times