SkipTheDishesReviews 1,013

An order has taken over 2 hours. The restaurant were very kind and apologetic, skip however gave horrible service and basically told me to cancel the order for a refund. Never an issue with uber and if there is an issue, they are quick to take care of it and make It right in favour of the customer. This is sad service and will not be going with them again.

I would never order from skipthedishes again i ordered some soup through skip and never got it and just because the driver said it was delivered to the right address they refuse to refund me my money i feel robbed and they customer service just dismissed me

I've ordered a few times with all the different services out there and this one is clearly the worst one. Every time I've ordered, the items have been mostly destroyed or missing; case-in-point, I recently ordered and my food was simply stolen! Gone! They simply said "We hope you continue enjoying skip. Unfortunately we cannot offer you a refund at this time." In my area, this has become quite a common problem. They have a relatively easy and quick support system, it's just that the people who work there can't do anything about your problems.

It's best to pick up your order. Skipthedishes don't care about their customers. Drivers take your order and never make their way to the store to pick up the order to deliver it and they have no way of contacting driver, Waiting for someone to chat with is ridiculous. Within 10 days for your full refund in your account ridiculous. Let's go back to how we used to order food this is not the way.

I ordered from Skip this evening and included a bottle of wine. The driver did not follow directions and then forgot the wine. I contacted them for support through chat but was repeatedly dropped. The restaurant also called them but I still have not heard a peep. No luck through email, calls or chat. Customers are certainly not prioritized and I am now out $ for our wine. Awful company. Use Door Dash or pick it up!

I cannot tell you how upset I am that there was no support for cancelling one of my orders. I had accidentally made an order and there wasn't a button that allowed me to cancel the order. I proceeded to call the skip customer service number which then continued to tell me that no support would be given to me on the phone and to use the messaging support on the app. I then continued to that and no one replied to me and when someone entered the chat they said they were getting my details and then left the chat. That is absolutely nonsense. What terrible service. So I am now forced to pay for something that I tried to cancel. Unbelievable

Your drivers continue to be increasingly impatient and rude. I have stopped using Skip and will be telling 900 plus people that I know, the same thing. Do better.

Driver Dharmendra left our food out of the apartment building front door on the floor near dogs disposals are and left. We left instructions and even phone number to call. We have him tip and he was total. Never using Skip the dish again

They blame you for their idiot drivers and missing food items. Do not care and are horrible. Will never order from these scammers again.

Yes... you want nothing to do with these fraudsters! They compromised my credit card twice, including my new one which I received because they charged my old one for transactions that I never engaged in! Turns out that I used their services in Manitoba... even though I have never been to Manitoba in my life. Disgusting lowlife scammers. They are lucky that the RCMP fraud unit is too busy watering their horses to look into these fraudulent travesties. Take my advice... use cash and go to your restaurants in person to pick up your food... your pocket will appreciate in the long run.

My tim hortons order took over an hour and a half to arrive. I could see from the tracking on the app that the driver was sitting at a park for over 30 minutes. All I got from support was generic responses about how busy they are which was clearly not the issue. My food was ready and courier assigned. He was not making other deliveries, he was sitting in one spot. I was assured by support that they would call the restaurant and have fresh food made... that was a lie. My coffee was cold, my hash brown was soggy and my son's frozen lemonade was melted. I was given a small refund. Pathetic.

They no longer have a phone for you to call and there online help doesnt respond half the time. The other half they have no answers. Seems like they are just getting cheap with the service.

Their customer service is so very bad. It is virtually impossible to talk to a person. It takes forever to find where you can do that on the website. IF you do leave an issue on their website. NO ONE CALL YOU BACK AND NO REFUNDS ARE MADE. Just such a poor business practice. I have decided to move to Uber Eats. So Done With Skip The Dishes.

If I could give Skip-the-Dishes a negative star rating I would. Our sushi dinner from one of our favourite local shops (which is excellent)was totally ruined when the bag (which
was previously stapled shut) was delivered opened, some of the sushi and ginger missing and the soup which had previously been wrapped appeared to have been unwrapped and spilled in the bag (the second soup was still tightly sealed). The thought of someone digging through our food order was totally unappetizing. This restaurant is very precise with their takeout which we ordered regularly through the past years. We contacted them and they verified the order process and details and were amazing.

But getting an actual credit back to our credit card was like sneezing out a chopstick- so painful! Why would I want a Skip-the-Dishes credit after all that? No thanks!

Ordered food. App said it was delivered and no food. Terrible customer service when rectifying the problem. They couldn't reach the driver and had no idea where my food was. What a joke. NEVER AGAIN!

I think the hiring manager in Calgary must be from Eritrea because all the drivers are from there. No one follows instructions, speaks english or can figure out buzzer codes or simple instructions. I've been hit on so many times I've had to change my number. Skip doesn't do anything. You can't call in now too, so you have to do refund requests online and they $#*! that up also. This is by far the worst company I've ever dealt with in my life.

I ordered last night. Somehow I miss the address it was delivering too, the driver called me from the incorrect location. I told the driver I was super sorry somehow I missed it. I told him where I was it actually wasn't far from where he was. The driver tells me he's got my food just to make sure to send him the correct address I told him I'd give him a nice tip on top of what he was getting for the inconvenience. I contacted skip ask them repeatedly to forward my correct address to the driver. They refused repeatedly. Told me that the driver marked it as delivered... they did not care that I spoke to the driver... they instead told me they would refund 50% of my money... for food I didn't get? They won't help me get? Honestly go to uber eats people. This is the worst app in food delivery.

They are just a platform to take your money. If your order has problems no one will take responsibility. The restaurant says the app has your credit card info so we cannot do anything, the app says you confirmed that the restaurant is responsible for the accuracy of the order. There support line sends you to their app and the chat system leads to nowhere!

Use Ubereats, doordash or just order from the restaurant directly