SkipTheDishes

Our food did not show up and after many chats they just stopped responding. If there is a screw up at least make up for it. Not responding is incredibly frustrating.

I had made an order and it was going to the wrong address, I had tried to message them about it but they said they could not do anything to help me, so now I'm out $50 with no food!

I have been a customer of Skip for about a year and in the last two months they have not only screwed up my orders but refused to refund me for items that I didn't even receive! I have emailed them several times and never gotten a reply. These people do not care about their quality of service or customer care. They only want your money and too bad for you if you didn't get what you ordered or if your food was cold, spilled everywhere or didn't even show up at your residence! NEVER ORDERING from them again. Especially after they repeated end chat with you when you are trying to get your refund back! Poor Service and ignorant customer service reps!

Wouldn't recommend! My driver drove around for almost a hour after picking up my order and when it showed up it was ice cold and not worth eating or paying almost $50 for... ask for a refund they said I would get a full refund and that a confirmation email was sent to me... 2 days later no email. I msg skip and now they will only do 50% refund... absolutely criminal

We ordered from skip the dishes and it used a old address in a different province so we contacted the restaurant in less then a minute and also my gf msged skip customer service on her phone and they both put on hold then later said we didn't contact fast enough to cancel which was a lie and said therre was now way to refund the money back cuz they made the food already even tho they made it while we were on hold they are criminals and I would never recommend them to anyone ever! Definitely gonna make sure everyone we know will not deal with these liars

One of The worst food delivery companys I've ever encountered, 3 times I've used their service, it's been picked up, tracked it to delivery location, but never been delivered, when you go online to complain, they just say it's been delivered, tonight I see the tire tracks of the delivery vehicle, when I went to find him, I see them drive off. I contacted skip the dishes to call the driver to bring the food to me, but they couldn't be bothered, now they refuse to give me a refund.
I will be taking legal action against them.
They are theives.
NOT RECOMMENDED

Ive tried contacting support MANY times because my orders dont get delivered to my house AND i never get any reply back nor have gotten any of my money back! Not only that! I have specific DETAILED instructions on how to get to my house, and no one gets it, Uber Eats never gets it wrong and im able to contact the drivers if they seem like they need help, which is very convenient.
The picture i have posted must be the 5th or 6th message ive sent in the span of 1 week. No answer back from them.
Im never using skip again!

I live in the US, Kentucky to be exact and never heard of this company until I received notice that they had a pending claim on my card, while trying to fix this another charge made. For 3 days I have been trying to stop them from getting my money to no avail., so now I am going through it with cashapp who told me to deactivate the card but still paid them. I am in the process of trying to get my money back and they are still trying to get more money from me but can't since card was deactivate. This company is a scam

So - similar to many other reviews - we ordered $120 worth of food, waited, it was set to "delivered" almost immediately with no tracking. Contacted help, they said "it should be picked up soon"... and it simply never arrived. How does this happen? I can't help but think the driver said "Yep, I dropped it off" but then took it home. So, no food and I wait for a week for my credit card to be reimbursed. My daughter told me, "yeah, that happens sometimes." WHAAA? You're damn right I'm gonna "Skip".

My family has used Skip for a few weeks now and after two failed experiences where both times the order never actually showed up (skip credits were refunded) and tonight I decided to use the last credits added from poor service. I ordered from a local pizza place that I know has top service and packaging, and waited for my order at my door when I saw they were close. Then I received a text message stating my order was delivered when it wasn't. I decided to give them the benefit of the doubt amd took a walk to check my neighbours front steps and did not see my order at all. Then I proceeded to give my feedback on my app…… this is what bothers me the most. The feedback options fall on the restaurant " provide feeedback on the restaurant" ie. Missing items - poor packaging - did not follow directions - other

I have no complaints about the restaurant. There is absolutely no accountability for drivers. There is no transparency, you get a name and that's it. You have no way of actually connecting with the driver. The driver didn't even call me as most would if they had difficulty finding your place. But each time my order did not arrive, no phone call. Drovers are stealing items or clicking time and hours without doing their actual job.

Chat support is a joke, you speak with a bit the entire time.

Last time. Delete app and just pick up yourself if you can.

Hungry and waiting for one hour, missing the food, contact them, they said it delivered, no refund!

Never got my food and they wouldn't give me a refund! I tried getting a hold of them through their chat box and nobody would contact me back. If you have any problems you are on your own and there is no way to contact them! Just lost $50

Yup I ordered a pizza for $48 and the tracking app said it's on the way. 45, 30, 20, 12, 4, 1 minute but it never showed up. I called the restaurant they said the pizza is sitting in the countertop no one came to pick it up. Ripped off. They said order through us and we'll bring you the pizza, oh ya for another $40 I get the sake pizza. Argos Greek and Skip the dishes are thrives and a rip off. Order from me and Eds much better and cheaper

I hate skip after this experience, and the way they handled it was so disgusting of them. I made an order, the careless courier dropped it off somewhere outside without calling or notifying me, someone stole it. They refused the refund because their couriers are "independent" which is short for, "once you pay & the money is secured in our pocket we don't care if you received it or not" "we don't care how it's handled either" that's what their actions say when they claim to have no responsibility over the people they trust our items with. What an embarrassment. So this is for anyone who thinks they're worth checking out, don't! Go for uber eats or others.

I placed an order and when I went to track it it said it was delivered. It was not delivered here. No idea where the driver left my meal. It is not like I can even reach anyone at SkipTheDishes. So I am left with no food, no help and no money. Did I mention I spent the last 30.00 I had. It is criminal how hard it is to get help, especially with how much it cost to use their service. I ordered food because I felt a migraine starting, now I have a full blown migraine. I doubt I will even be able to drive home. Why because you hire incompetent drivers and have terrible customer support. I wish I could give you a minus 100 star rating.