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SiteGround

3.4

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SiteGround Reviews Summary

SiteGround has a rating of 3.4 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 11th among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Mallikarjuna Y.
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The operator has promised to raise a ticket to resolve the issue. Waiting for it.

Getting to raise a service request was very difficult find the link for chat link

Date of experience: April 19, 2020
Canada
1 review
0 helpful votes
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Fast response!
April 20, 2020

She is very fast to answer my question. She is very nice nand kind. This is my first time to need this service.

Date of experience: April 18, 2020
Oklahoma
1 review
0 helpful votes
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Support awesome
April 20, 2020

Aleksander was able to get me up and running with our email. Awesome support!

Thank you Aleksander

Mike Solodon
The JUVY Project

Date of experience: April 18, 2020
Australia
1 review
0 helpful votes
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Excellent Help
April 14, 2020

These guys are the best!

I'm not an experienced Web guy but any time I've needed help (and it's been a few times) the team here have been very quick to respond, very understanding and, above all, very very helpful.

I can't recommend them enough.

Tony
Melbourne, Australia.

Date of experience: April 13, 2020
North Carolina
1 review
0 helpful votes
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Dobrin is the best
April 14, 2020

He helped me get my IP address issue resolved quickly and couldn't have been more helpful. I was totally lost without him. It is people like him that make me happy I switched to you guys from godaddy

Date of experience: April 13, 2020
Missouri
1 review
0 helpful votes
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Thanks again for the excellent support today. Aside from that, I am very happy with the speed improvements Siteground has helped me to make on non cacheable pages of my website. I. e. Add to cart, view cart, checkout, my account etc

Date of experience: April 12, 2020
GB
1 review
0 helpful votes
Follow tayyab d.
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Since I have registered all my domains and hosting through siteground I can honestly say I have always had the service I have needed or requested. They are always at hand to support you through any issues. 100% recommend using siteground to all. So simple to use and they provide a really comprehensive service for a very good price.

Date of experience: April 11, 2020
Texas
1 review
0 helpful votes
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Nice little touches
April 11, 2020

Simple problem but I like how I was given instructions to verify the issue on my own while the representative checked it as well. I like that... and the service was fast too!

Date of experience: April 10, 2020
GB
1 review
0 helpful votes
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Excellent!
April 10, 2020

The Siteground team is efficient, professional, and helpful.
Helpis really available 24/7, which is crucial whenever there is a problem.
It is uplifting to know that our site is in such able hands.
I strongly recommend it.

Date of experience: April 9, 2020
South Africa
1 review
0 helpful votes
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Humanity is need site ground showned me that they use real people not robots thanks alot for offer...

Date of experience: April 9, 2020
Arizona
1 review
0 helpful votes
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Very helpful and responsive to the issue at hand. Thank you very much! I feel much better knowing that there is someone there always to help.

Date of experience: April 8, 2020
California
1 review
0 helpful votes
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Goter Done
April 8, 2020

Only took a couple of minutes to get done what I neede to done. His help was clear, consise and to the point.

Date of experience: April 8, 2020
Arizona
3 reviews
0 helpful votes
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I began having email problems after Siteground moved our site to a new server. It took 3 tries to get it to work right. Some of the problems, though, are my email address being blocked. When I told the tech that, he tried to upsell me to a dedicated IP. While $54/year for a dedicated IP won't break the bank, it doesn't reflect well on the company.

Date of experience: April 7, 2020
SiteGround W. SiteGround Rep
over a year old

Hello Mary,

Unfortunately, I could not identify your account based on the information from your review, so we can provide only a general explanation.
On the shared hosting plans, which we assume you are using, the sending IP addresses are shared by all users on the webserver. In some cases, when a client tries to send too many emails at once, these shared IP addresses might get blocked from a certain mail host and create problems for all other users using that IP.

The use of a dedicated IP is optional, but it can greatly improve your email delivery rate as you are only responsible for its reputation online. Hence, the suggestion of our Technical Support team.

Regards,
The SiteGround Team

Illinois
1 review
0 helpful votes
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I used them for years. Very little trouble. The support chat is easy to use.
I use the multi-site plan and it's a good value.

Date of experience: April 7, 2020
GB
1 review
0 helpful votes
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Best CS ever
April 4, 2020

SG deliver a solid technical solution, at a decent price. But their customer support is always prompt (I mean minutes) and never fails to satisfy. I should know, I call on them a few times a year, and Im with them 5 or 6 years. Well done all.

Date of experience: April 3, 2020
Egypt
1 review
0 helpful votes
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أفضل هوست شير استخدمته واتعاملت معاه هو سايت جرواند في السرعه والدعم وحل المشاكل، أنصح كلالأخوه العرب بالتعامل مع هذه الشركة المحترمة
شكراً لكم

Date of experience: April 3, 2020
Pennsylvania
1 review
10 helpful votes
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I am very grateful for the assistance that I received yesterday from the SiteGround Technical Support Team! Too many companies leave their little customers without the help they desperately need. Not only were my issues resolved, but done so with a highest courtesy and kindness.

Date of experience: March 31, 2020
Florida
1 review
0 helpful votes
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Quick, professional, and accurate customer service. I have been using SiteGround for several years now, and they continue to improve their services and product.

Date of experience: March 27, 2020
GB
1 review
0 helpful votes
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The site was down but the technical team resolved the issue very quickly. The website was up and running within a very short amount of time. Thank you very much

Date of experience: March 24, 2020
GB
1 review
1 helpful vote
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Every now and then time-critical issues rear their ugly head. A site was needing urgent migration and sadly there were a few problems along the way. Frustrating at first due to the lack of ongoing communication from Siteground, but in the end, they finished the task and did it very well. Problems happen, it's how one deals with it that counts.

Date of experience: March 13, 2020

From the business

Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!


siteground.com
Founded in 2004
Washington, DC, United States
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