SimpleSwapReviews 158

Like Bill S from 3/27/21 I had exact same thing happen. First transaction went smooth and quick on 3/23/21, now second on 4/11 they start their crap. Take your coins then nothing! When you email about transaction, they ask for pictures, then videos, then transaction picture, then transaction hash text, then exchange ID, then moree and more BS. I too had to contact, Coinbase, Youtube, local police and now FBI cyber crimes department. Stay away from these scammers!

It's now been 48 hours and simpleswap has taken my bitcoin and not completed the swap. They will not refund me or complete the transaction. Similar to prior reviews, they claim it is stuck in the "sending" stage. They have my money and will not give it back.

Ticket # *******

This site is a joke... they took $200 worth of doge coin... after 24 hours I never received the exchange... after about 20 emails customer service said I was refunded...

This is a scam do not use

I finally received a refund, with less tokens than I started with... waste of time

Simpleswap cant even complete a simpleswap they should change their name to simplesteal. Here we are 5 days after an attempt to swap a small amount of BTC. Transaction never happened! After 19 back and forth emails still no resolution. It is clear that they will hold your coins if the exchange rate changes before they complete it. They took my BTC in less than 5 minutes and never completed the swap and would not return the coins. They are criminals I will never use them again. Think twice before using simpleswap There are safer alternatives I learned the hard way. Hopefully they become a casualty of Progress and be held accountable for all their illegal activity. I will be letting everyone I know plus spreading this far and wide on Facebook and twitter Daily!

A week ago I twice swapped ADA for THETA on SimpleSwap. All went well, took less than 20 minutes. I attempted a third swap four days ago and SimpleSwap has taken my coins and will not return them. Based on a few internet reviews, SimpleSwap uses the same language with everyone they steal from: "technical issue", "stuck on our liquidity providers' side", "we need more time to proceed this exchange", etc. Meanwhile they typically reply to further inquiries with robotic scripted answers such as "We will be back with update within X hours", "Thank you for understanding", "Your question will be forwarded to the management department for further clarification", etc. I really wanted to trust them and give them ample time to right the ship. However, after four days of inept replies, it is crystal clear that they had no intention of dong so. Say away from SimpleSwap if you value your assets.

Simpleswap scammed me. I sent Bitcoin to exchange for another coin and they kept my Bitcoin for no reason except that they are looking into it: whatever that means. Its been over 2 weeks now. I have seen other reviews on trust pilit and reddit threads mentioning similar scams by simpleswap. The majority of reviews are fake. Be careful people and deal with a reputable exchange. UPDATE 5/4/21 now they have replied with lies. They are a none KYC exchange and I sent them everything and the kitchen sink and they never replied back but they reply back here with lies. These people need to go to jail. Absolute criminals.

This is a scam! They get your first swap smoothly, then when you commit to other transactions they become shysters. Been waiting almost 8hours after my transaction cleared Coinbase and they're still saying it's "due to liquidity" or they're "asking their partners". Trying to get some dialogue from them and only get what looks like bot responses or broken English. Not sure how they're still in business. Still haven't received my crypto. Contacting SEC, FBI, and IG. Stay away from these crooks!

Your company couldn't handle the volume from the Theta pump and didn't honor the original terms of my swap. It took two days to process my transaction and I lost 35% of my money due to your negligence. "David" was rude and unhelpful, I will not be returning and advise everyone to say away.

TLDR; SimpleSwap won't send your coins if exchange rates change unfavorably for them, and will hold onto your coins waiting for them to improve in their favor. Otherwise they hold them hostage unless you want to accept fewer coins. Customer service will make up lies as needed.

*I'm posting here because they actively advertise (spam) on this sub regularly, and people have a right to know how they operate.

I recently sent several thousand USD worth of coins to SimpleSwap. They received the coins very quickly, confirmed it, then it was stuck on "exchanging" for hours. 24 hours went by, and I reached out to customer service, who eventually responded to say that it was a "one time technical issue" and that the engineers were working on resolving it. By the second day, they reached back out to say that the problem really was that the exchange rates have changed, and so the transaction had been automatically suspended as a result to protect my funds. SimpleSwap said they'll only be willing to send me fewer coins but not the originally agreed amount.

I replied and said that the new rate only negatively affects them, not me, and that they should send the correct amount of coins as agreed. SimpleSwap then claimed that actually the problem is really that I chose "floating rate" instead of "fixed rate" (which is a lie, I always have chosen fixed rate). This is obviously incorrect as had I chosen floating rate, the transaction would have gone through automatically since it would have made them more money, which itself is the reason I never choose floating rate.

So basically, if rates change, SimpleSwap only send the coin if rates change in their favor, otherwise they won't send you the agreed amount. Here it is over two days later and SimpleSwap still has my coins, and are holding them hostage unless I want to accept fewer coins, and they're making up multiple lies to try and cover themselves.

That was my first time using this platform, I had many questions, but their support team helped me a lot. Thanks a lot for such a lovely support team. Gonna use it again.

I am very satisfied with using SimpleSwap. There was a problem with my transaction(forget enter destination tag). I thought that I lose my money, but thanks to the technical team I refunded my money within an hour. I am appreciate your service guys, and what are doing for clients. Thank you one more time.

I accidentally sent my theta to another simpleswap address. Happily I contacted them and they returned me all my sent theta. It's fair and worth to use the service without any suspicions.

I accidentally thought that I created a swap for btc and Theta coins and contacted the support of simpleswap. I insisted on to return my BTC coins because it went 3 days as I hadn't received my REN coins. The support explained to me in details that the swap was created for btc and ren, at first I couldn't realize it. But checked by myself my ren wallet again and made sure that I provided the wrong exchange id and the hash to the support.
Great customer experience, they resolve the issues of their customers fastly and individually