Simons

I ordered 2 clothing items from Simons.Quality & fit were terrible. I was charged 20% return fee. BAD

This store chain isn't what it used to be. The quality of certain items, such as men's clothing, is pitiful. T-shirts are far smaller than their indicated sizes. Socks tend to be too large despite the one-size-fits-all sizing.

I have ordered from them before but never thought to leave a review. I ordered a BRAIDED SEAGRASS STOOL and not only was it delivered in 2 days by a decent courier it's beautiful. The price was affordable too.

NEVER AGAIN! Your very poor decision to allow INTELCOM to deliver in Ontario has made this decision to stop ordering from you forever, an easy one. INTELCOM has unsuccessfully attempted to deliver 3 items to my home (built in 1999!) apparently, all while using a GPS? After 3 failed attempts for INTELCOM to make a successful delivery (which is ALL THEY ARE PAID TO DO!), and the numerous calls to find my order, became far too frustrating to continue any relationship with SIMONS. The offer for me to "pick up my items from a Canada Post" screams with ridicule, given that SIMONS apparently has secured a delivery service that is supposed to deliver to the proper address, as listed on the package(s). The offer to pick up my order is yet another elementary suggestion from a retailer that is more motivated by maintaining my business than "FIXING" a delivery issue. OK, got your message.

INTELCOM IS THE FACE OF THE FINAL TRANSACTION WE ALL HAVE WITH SIMONS. As you can see, when this very critical process is not achieved, the integrity of SIMONS business comes into question.

And finally, it took a third call to your Customer Service to reach someone who actually knew HOW TO REMOVE MY NAME FROM YOUR SUBSCRIBER LIST because your UNSUBSCRIBE FEATURE on all your emails DOES NOT FUNCTION (but I am confident YOU KNOW THIS!). By Federal Law, you MUST legally provide an "opt-out" function.

So due to INTELCOM's lack of hiring individuals with pride and integrity, and with no apparent solution other than driving to a Canada Post Station to retrieve what INTELCOM is incapable of delivering, I submit, I no longer have any interest in your business model. I like your retail store, your product offerings, but I do not live near any of your retail outlets (the closest one is over 100km's away) and delivery is no longer an option for me.

Please forward this to Senior Management. Ask them to review their delivery options moving forward. Also, they would be best served to peruse the 1000's of negative reviews regarding INTELCOM, and the multitude of consumer complaints on the BBB website regarding this ROGUE courier service. Ownership needs to be aware of the deficiencies in their business model; both on-line and during delivery.

Great experience with Simons over several years now. They have beautiful products and many to choose from. The fabrics are the main advantage to me, as I shop their vision line which includes products made from Organic cotton and other natural fabrics. These clothes are reasonably priced too, which is great. The only thing is that they don't have large sizes- usually up to XL for most products. But recently I was able to find some beautiful things size 2X/XXL which is wonderful. I hope they'll keep adding larger sizes. Then I won't have to shop anywhere else.

I do all my shopping online due to the raging pandemic (omnicron), even my groceries. I'm at higher risk to end up in the ICU and I want to spend as little time as possible out in public spaces.
I recently placed an online order with Simons. I wasn't able to manually update that I'm okay with the package being "safe dropped" outside my door. I live in a safe neighborhood with houses and there's never any thefts of parcels around here.
I'm sure we have all experienced mail delivery companies not even attempting to delivering parcels, just throwing the notice-for-pickup on the door and then leaving. This happened with my order from Simons despite both me and my husband working from home. To my surprise, Simons have some really strange agreement with Canada Post that won't even allow me so send someone else to the post office to pick up the parcel.
I emailed Simons and suggested that perhaps they should allow customers to choose to have their package "safe dropped" if they want, given it's a raging pandemic.
They basically replied that they agreed it would be safer for customers if they'd allow safe-drop, but that it was more important to them that customers in appartment complexes would be able to recieve their parcels safely.
In other words, Simons doesn't want to take responsibility for lost goods, at the expense of their customers personal safety during a pandemic.

It is safe to say, I won't be shopping anything else from Simons as long as they cannot get more flexible and cater to our needs (like literally every other online e-commerce site does).

One email confirmation of 9rder placed and then 4 weeks later an email that says shipped. I'm gonna need more updates than that, especially when most companies ship the day after you place an order. It took Simon's like 2 weeks to process my order.

A couple years ago, I ordered some items and the service was great. This year was a bad experience. I purchased a couple of throw blankets along with a late birthday gift for my girlfriend. I ordered a sweater for her since it was on sale for a good price, and then after my order was processed and reviewed they took off the sweater on the email notice that I got. They should have just not had that out of stock item on their site. It's so frustrating, also I reminded them that I needed a gift box for the order, and when they replied they said I would be getting it for sure, guess what I got my order and there was no gift box or gift wrap, even though on the slip with my purchases it said it would have 1. The first year I ordered from them the customer service was great and the gift boxes were sent and listed on the slip. This year I'm having second thoughts about ordering from them again.

Terrible service they were suppose to send us a large but didn't and now says they are out of stock so my father in law is without his Christmas gift I will never order from here again. I would give 0 rating if I could.

I ordered a package many weeks ago. They shipped it quickly but it has been lost for weeks in Canada Post nevI have tried contacting the merchant through email, there website, paypal and trusted reviews. After over a week not so much as a response or acknowledgement of my email or issue.

I'm second year of another victim during Christmas season. What I was thinking! DONT BOTHER to buy online from them, go to Hudson Bay or Winners or Amazon, pay little bit extra but you know that all your gifts are going to be wrapped 2,3 weeks before so you can enjoy socializing with your friends instead running around to get last minute gifts. Ordered three items online Dec 02 and Dec 03. They use unreliable, government provider, Canada Post. Delivery supposed to be Dec 06 and Dec 10. Unfortunately I didn't receive it yet!
Called Canada Post they told me to contact Simons so I did. Simons told me to contact CP. Looks like everyone is picking nose and know one knows what's going on. My suggestion to you Simons, stop using CP, use independent companies like Fedex or others. This looks bad on you that department who is responsible for delivery provider, can't do homework and get rid off CP and not only that but you are loosing lots of business what make you sell for cheaper because of your markdowns.
Bad marketing!
I already replaced all the stuff I bought online from you so as soon as I get the delivery, everything will go back to your store.
Last night want to buy online one more thing but I decided to buy from Hudson Bay.
And one more thing, from now on if I buy anything online, I'll do my homework, who is the delivery provider.

The only older person I seen working in the store is the cleaners and the people doing alterations. The store at square one is filled with 20 something with attitudes. God forbid if you are in your 40-50 and looking for clothing that is for average people this is not the place. Perhaps Simons should consider hiring more people of an average size without the attitude. I wonder if they have a human resource department. Looks like age discrimination to me.

I recently purchased a hot-water bottle at a local pharmacy for full price but after about 2 months, it leaked and broke. So I found one at Simons online and to my surprise, it was of better quality and it came with its cover. I received it by mail and was so happy, I purchased a second one. Loved it and extremely happy with it. I always thought it was an expensive store to shop at but went to the Square One location also and was pleasantly surprised to get some nice deals. Bought some accessories and they were of better quality than Claire's and cheaper too. So, totally worth shopping here.

I did bring my mum for shopping which she can't speak English, she wanted to try some clothes but the sales person asked me please go out of the changing area, I felt very bad, she said it's the company policy that MEN are not allowed here!
So becouse of their policy I told the lady I won't let my mum or my wife buy anything from your store and this was the last time I walked in the Simons, it looks like they think it's a Muslim country!

Customer service is lacking in my opinion. I worked in a simons store for a while and I found that many of the employees ignored the customers and didn't provide much assistance. The products in the store are a good quality and provides customers a varied price range from $20 dresses to dresses over $1000. The store is HUGE! And might be a little confusing to first time shoppers. They have a great return policy as well and the site is super simple to figure out. A problem I had was some of the employees would talk in their language (not english) and have their own conversations with other employees in front of the customers! I have nothing against them but to me it was rude and unprofessional.

If you want an enjoyable, reliable and affordable online shopping experience, visit simons.ca! You won't be disappointed. It's super fast, convenient, reliable, and they'll give you your money back, no questions asked, if you are unhappy with your purchase (sizing, colour, whatever the reason...) I GIVE IT FIVE STARS!