SignpostReviews 269

I was randomly called by a sales rep, and I was interested to hear about what they had to offer. I told them TWICE before we started the live demo that I still had a deal with Groupon going and was not interested in marketing any further at this time, but I would keep them in mind for future services. They started off kind of pushy, but went on and seemed nice enough. Let me say, I am a salon manager and have a lot of things to do. They asked for 20 minutes of my time to show me the live demo. It ended up being over 45 minutes which frustrated me, but I remained kind and calm. I also had not looked at my budget to try to include them into it, as I was caught off guard by this call and had no time to prepair. It seemed to me that the majority of what they do and offer is getting you reviews... Anyways, as I said before I was caught off guard and did not look at my business' budget for this. After the demo was done, the sales rep offered me a deal at $133 a month for the standard program. She said the offer would stand until the end of tomorrow. I then told her that I would have to review our budget and see what I can do, as the annual $1600 is a lot to invest in a company I've never heard of and have never done any research on. I get 100 calls a week from telemarketers and advertising companies wanting me to do business with them. I'm not just going to jump into a contract on spot after one phone call without researching and budgeting. After telling the sales rep this, she then got super angry with me and changed the deal she was offering that "stands until the end of tomorrow" of $133 a month back up to $199 a month, over $2000 annually. I was very offended by her reaction of my saying "I'm interested and not trying to waste anyone's time. Let me review things tonight and get back to you for sure tomorrow." I can understand someone getting upset by taking the time to show me the live demo and not making the sale. But her reaction was beyond ridiculous and deeply offended me. She was very rude and insulting at the end of the call. It made me not want to do business with her whatsoever, no matter how badly I may have wanted to get this software! THEY called me, I did not reach out to them! I took time out of my busy schedule to take that call OFF GUARD, and was truly upset and flustered after the call!

So I just got called by the company to set up a time to talk about what they can offer, the woman was really nice right away, and then when we started getting into more about the company I had questions (especially about pricing) that she would not answer, I asked 6 times... but she kept trying to push some demo on me to see what they do, so I went ahead with it. After she found out that I wasn't quite the right fit for what they do, I said I probably agree, but I would love to hear the price to see if in the future I could do something like this, and she persisted on not telling me and she wanted to end the call. She became really rude and agitated that all I wanted to hear was the price of their packages. It was a horrible waste of 30 minutes. I am just upset at how she wanted to hang up on me so fast after I didn't find some of the info to work to my advantage. Show's they don't care.

My two companies are two months into using signpost to attract reviews on Google and Yelp. We have over 4000 customer e-mails that are being contacted in batches of 75 or so for reviews. While we have gotten three dozen or so signpost responses, we have only received one Google review. We were assured based upon the shear number of customer e-mails we had in our database that we could expect to receive between 50 and 80 combined reviews on Google and Yelp. In addition, I was told that the initial e-mail to our customers was to simply ask, yes or no, did you have a good experience. I have since found out that my customers receive a request to review our company on Signpost then if that response is positive another request is sent to review on Google or Yelp. Obviously customers do not want to do two reviews. I still have 10 months to find out if Signpost will come through as advertised but thus far I would rate them as a complete waste of money.

You know, I don't write reviews about too many things, but this one kept nagging at me. My first experience with Signpost was fine. I was contacted by a representative who respectfully asked me to schedule with him at a time that was convenient for me and that initial meeting started off just as expected. The information was very informative, clear, and concise. Once we got to the pricing, I just about fell off my seat! It may be great for some businesses, but I am just not willing to pay that amount of money simply to raise my reviews on google! I respectfully declined the offer and told the rep that I just was not interested and that I was going to utilize other resources to meet my needs. That's where things got sketchy. This guy was just not going to take "no" for an answer. He became manipulative and snarky. It was very clear that he felt I was stupid for walking away. As I usually do with sales people who take things too far, I let it go and felt good about my decision not to do business with those types of values. A few months later, I received another call from the same rep and I regret staying on the phone as long as I did. After respectfully declining again, he asked question after question about what other services I was using, stated how they were inferior to Signpost, and continued to mock me all the way through. By the end, he was obviously frustrated and hung up on me. I have to say that my dealings with Signpost have left me feeling bullied, manipulated, and demeaned. I felt that they completed disregarded and disrespected my obvious "no". I would never recommend doing business with a company that supports such tactics. I am a life coach who teaches boundaries and I such felt that I had to use them to the max with this company!

I received a call from an agent and she was really nice. Went over a few things. Explained to her that I was the one in our business that makes the final decision but I still have to run everything by everyone else that is running it since it is a family business. I ran it by them and they said no they didn't like the idea and my sister would try to do something with it or another company that does something similar but the final decision still landed on me. Of course if they disagreed I was not going to pay hundreds monthly for and my family not be okay with it. So when she called me back I told her we didn't want to get anything done after all and she began to give me the attitude kinda laughing and giggling about it telling me I'm not the decision maker if I don't want it after all and wanted it at first. She told me that she was going to put me on a list (frankly I don't care if you put me on a list) but continued to say good luck as if she was making fun of us for not wanting to go through with them. Telling me good luck with my sister being as good as the software they have. I'm sorry but she was just so rude and began to give me attitude that was unneeded. If this is how they run their business with that kind of attitude why in the world would they think I would want to open an account with them and continue. I do not recommend going through them! It is not worth it at the end when you have to cancel or say no!

When I 1st signed up the agent gave false info about the plans early termination fees. I specifically said to the rep that I don't want to be locked into anything since I just got out of a yelp ab plan he said he understood & don't worry. I didn't have my on board interview until maybe a week or two later. They told me once I have my on board interview the billing would they start from that day (false) they billed me earlier then they was supposed too from the day I spoke with the 1st agent. I let them know I didn't want to use the services any longer the manager reached out and let me know I was locked in due to the false info the 1st agent gave me. So he lowered the rate to $99 from $200 & feeling like I had no other option & that was less then canceling it for the $500. So today get my 2nd bill & guess what it's for $216 plus they charged me $10 also. So I called today and yes the agent refunded the 107.54 but is going to take 3-5 business days how inconvenient to a small business owner. It seem the agents & now even the manager says things and don't follow through on them. I would like nothing else to do with this company & will not be recommending them to anyone. Very unhappy