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Signpost Reviews Summary
The company has garnered mixed feedback, showcasing strengths in its effective platform for enhancing online presence and generating positive customer reviews. Many users praise the support from account managers, noting their helpfulness and commitment to client success. However, significant concerns arise regarding customer service, particularly issues with contract terms and billing practices, leading to feelings of frustration and distrust among some clients. While many small business owners report tangible benefits from using the service, the negative sentiments about support and transparency indicate a need for improvements in customer communication and service reliability.
This summary is generated by AI, based on text from customer reviews
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Signpost has defiantly helped increase our online reviews and helps me monitor how my technicians are operating in the field.
Nothing but professional work so far, they are working like a well oiled machine. We will be referring them to all my friends and co workers.
Armando, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
The people at Signpost are patient, smart, and kind. They are the type that should be dealing with the public.
Nickey, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
So far Evan has been great as well as the entire team!
Look forward to more reviews and great marketing!
Jonathan, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
I signed up for a year, so far so good. I think you have to let it work and not expect instant results. Overall it keeps your company relevant to customers.
John, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
Seem to be quick and on the ball. Haven't had them for long but they are very responsive to any questions I need answered. I'm a difficult client, not "in the office" very much, but they continue to keep me informed.
Jason, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
Anytime I have an issue, they've respond very quickly and continue to follow up until the problem is completely resolved.
George, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
Just starting out, but the experience so far has been good. I am seeing the value of leveraging their system for marketing and looking at reviews from past customers that we can learn from.
Paul, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together. We will do everything we can to continue to deliver on your marketing and revenue goals.
After throwing money away w other companies who promised immediate results and never delivered, we were pleasantly surprised to see immediate results with Signpost.
Our positive online reviews with Facebook, Google+, and Yelp have increased more in the first two weeks of having Signpost than would have occurred in 6 months organically. Luke and Derrick were personable, knowledgeable, and very helpful, never pushy.
Marianne, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
Signpost takes care of the part of the business we haven't had time to get to! Thank you for helping us get awesome reviews from our clients and for helping us build our image.
Michelle, we are so happy to hear your comment and be able to help you market your business. We look forward to continuing to work together!
We just signed on about a week ago. Very professional, knowledgeable staff. They did all the hard work and walked me through the process to access our social sites and setup ones we did not use. We are now in the 21st century and getting found.
Thanks Signpost!
Anthony, thank you for taking the time to write this review! We look forward to continuing our relationship and helping with your marketing needs. Please don't hesitate to call or email us if you have any questions.
I've been with Signpost for a few months. They have always had great customer service and have been very helpful.
Mary, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
We have just started using Signpost, and it has been really positive so far. We are hearing from clients- both old and new. It's been helpful to hear what we are doing right and what we should work harder on.
Marie, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together - feel free to contact us with referrals or for account support anytime!
I use signpost this year. They changed my business phone in order to mintor customers calls. First couple of month, my listing on Yelp drop down very behind because info change, but now run back. Hope it stay there or run up. Anyway, they take action very quick when you order some posts on social media like promotion.
Mae, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
I signed up with Signpost so I could easily text customers for last minute changes or sales. The hidden bonus of their services... The much higher star ratings and increased positive reviews I'm getting on FB, Google & Yelp.
I admit, their sales technique to have you learn about their product may feel overwhelming... but their product is not. It systematically approaches the customers a few at a time with weeks in between to increase those ratings & reviews. It's easy to use and I set up a monthly call with my rep. For me, it keep me accountable to my marketing tasks which often take a backseat to the daily operations of my small business.
Michele, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
Good so far and i keep calling / emailing and am having good response from them.
I am learning and so are they.
Brenda, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
I never take telephone solicitations. This company is based in Austin, Tx. So I listened. I saw the value and signed up. I am not social media friendly it all seems a big pain. These people have driven 4 new google reviews, facebook reviews and Yelp has improved. I am impressed. Today I just sold my first project which has paid for SignPost for the year. Worth every penny!
Deborah, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
"Trent" has been harrassing my office to buy their "clean up" social media product. Can not call him back on his 925 number because it is a scam computer number! He points out negative comments, not many, one, on google then comes up with two different sites of google with different address and phone numbers. Oh my this is awful. Well they are expensive I cannot afford them, so in retaliation, he calls my office with a dire information on yelp. I go and check it out. OMG i cannot believe someone hacked my FB and put in slanderous info on a comment. He took a "screenshot" and posted the slander that I allegedly wrote on some FB article that took place in 2015! Only it had my most recent picture! Hey Trent, that is illegal. Yelp is for business only. You were never my patient or will be. That is libel and harassment. It had my most recent pic. A screen shot if posted 2 years ago, would have my old pic. This screen shot had my new pic. Just changed last week!
Awful company with people who have way too much time on their hands that destroy and defame businesses who do not want their services. Considering legal action against "Trent" and company. Written by a "Sharon R"
Thank you for the feedback Mary. We value your time and are sorry to hear that your experience did not portray that. We would love the opportunity to investigate this further to ensure that this does not happen again. Please message us directly here with your full business name, or contact our support team at [email protected] or 855-606-4900. We look forward to hearing from you!
I have had Signpost for two months now and have paid them over $700, and they have literally done nothing for me. I wish I had done my research before signing up with this company. All I want is my full refund and seeing all these bad reviews here it seems like a lot of people want their money back. Surprise they haven't got sued yet.
Geb, thank you for the feedback. It would be beneficial for us to look into the details of these phone calls so that we can reach a resolution and ultimately provide you with an ROI! Please message us directly here with your full name and/or business name, or contact our support team at [email protected] or 855-606-4900. We look forward to speaking with you!
Called me at 9:00 A.M. on a Monday to sell me their "product". Harassment. Please do not do business or use Signpost ever. They are thieves.
Lon, we are truly sorry to hear your feedback. We pride ourselves on excellent customer service and this is not how we'd like our services to be portrayed. We would love the opportunity to review further how this call was handled. Please message us directly here with your full business name, or contact our support team at [email protected] or 855-606-4900. We look forward to speaking with you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jeff, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!