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Signpost Reviews Summary
The company has garnered mixed feedback, showcasing strengths in its effective platform for enhancing online presence and generating positive customer reviews. Many users praise the support from account managers, noting their helpfulness and commitment to client success. However, significant concerns arise regarding customer service, particularly issues with contract terms and billing practices, leading to feelings of frustration and distrust among some clients. While many small business owners report tangible benefits from using the service, the negative sentiments about support and transparency indicate a need for improvements in customer communication and service reliability.
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This product takes care of regularly communicating with my clients and getting me good reviews. I would like to see an easier way to send different messages, but they do keep improving it, so I stay with them because they are doing what they said they would!
Our company started doing business a few weeks ago. Someone is
Always there to help with any questions you may have, of of course
Technical support. This is a well run company, and will be able to get
Your Reviews posted within a short time
Curt, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
Get away from this comapania, the only thing that this company wants is your card to take out $ 299 monthly. I have a small business and they lied to me from the beginning, they have not done anything for my business but to take money, and if you want to see is true this is the name of my business LA MASSAGE BY DESIGN, and you can see that they have not done anything for me. When I told them I did not want their services anymore for lying to me, they sent me an email saying that I had to complete the rest of the year. What I'm saying is that I did not even start with them and they have already taken 3 payments and they want to finish the rest of the year.
Hi Lucy, I am so sorry to hear about your experience. I oversee the Customer Success team and while you signed a 12-month contract, we certainly want to make sure you're successful with us. If you can send an email to [email protected], and reference this conversation, I will personally look into the matter. Thank you!
Highly recommend service! Platform is easy to use and gives us all of the information in one location.
Marcia, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
We are a very small business and are experts in our field. Marketing is NOT our field. As firm believers that it is important to stay in your lane and after a great first year in business, we realize that we desperately need help in marketing ourselves if we want to grow. Signpost has been able to show us quickly and efficiantely where we are missing the mark in generating a new customer base. We are excited to move forward with the guidance of our Signpost experts!
Thank you, Rebecca! We know it is a large decision to make when looking at companies that will handle your business’ marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.
Signpost has figured it out. The biggest factor that leads new customers to a store is through internet reviews. Signpost has not only helped improve our rating score, but also quadrupled the number of people reviewing our store. They are tapping into the positive experiences that never get reported. This service is worth every penny.
Thank you, Nick! We look forward to continuing to drive reviews for your business moving forward.
Kelsey Van Scoy Is amazing and shes very responsive and helpful to our requests. So far, the customer support makes us very happy with signpost and I cant wait to see some great results!
Jiangyu, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
We just began our partnership with Signpost and so far, so good! Jonathan did a great job selling us on the reasons we should give them a try, and we just had our first onboarding meeting with Jared. He was very friendly, and knowledgeable with regard to the product. We are extremely new to this online optimization world and Jared made us feel much more comfortable with the whole process! We look forward to building our online presence with Signpost!
Shelley, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
So far the team has been very responsive to my questions and concerns. Looking forward to 2018 and seeing our sales grow.
Anthony, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
Unfortunately, our experience with Signpost has been totally unsatisfactory. They have not provided the services we contracted for and after paying a $500 premium in order to have our own guy, it has been impossible to get a call back in any reasonable amount of time.
At this point, we have requested a refund of the over $3000 that we have paid thus far. We were told that we would be contacted by a supervisor by the end of the daythree days ago.
I guess the only option at this point is to write off the loss or go the legal route.
Great support on customer service, even just email the respond is satisfactory making easy and trustfull that the program is close to you.
Thank you, Lorenzo! We know it is a large decision to make when looking at companies that will handle your business’ marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.
Onboarding process is simple and understandable. Clair and Jo where both very helpful. I'm looking forward to Great Results.
Hi Gordon! Thank you for the stellar review. We look forward to helping your business reach meaningful outcomes!
I did research for about two weeks before signing up with Signpost. They made it easy to get setup and they have great customer service. Looking forward to a long relationship with Signpost.
Taylor, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
I have enjoyed learning how to reach my customers and think this company can do a good job of helping to reach out... especially since I have limited resources and relatively little tech skills... Really a great way to get the word out about your business
Thank you, Pati! We are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
This company is horrible. Will not stop contacting me no matter how many times I unsubscribe. It never ends. I'm going to continue to post negative reviews until you stop the spam!
Hi there! I'm sorry to hear you're looking to unsubscribe. Feedback like this matters to us as we do not want anyone to have a less than positive experience. My customer support team has sent a private message to make sure this gets resolved immediately. We appreciate your feedback and would love to turn this experience around.
Nice people serving and training to solve any problem! Suggest that you to use Sitejabber.
BR: Daniel
Daniel we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
Signpost have been very effective at increasing my online reviews and in helping me manage my client communications. The reps are very helpful and get things done,
Michael, thank you for taking the time to write us a review. We are happy to hear of your improved reviews and client communications!
Very patient and detailed on set up. Took the time to ensure I was set up correctly. I like that he is knowledgeable and was able to answer all my questions.
Thank you Martha! We know it is a large decision to make when looking at companies that will handle your business' marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.
Very easy to manage and customer support very help. Getting the reviews really help keep up with our customer service. The feedback we get really helps us keep a tab on how our technicians are doing while in the field.
Hector, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
Great customer service, on top of their job. So far so good I would definitely recommend to anyone that want extra money to their business.
Sevan, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Rich! We know it is a large decision to make when looking at companies that will handle your business’ marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.