SignpostReviews 269

I signed up for a year of their service. They did some helpful things with my social media accounts at first, but this person disappeared and I never heard from them after the first few months. WORSE, they continue to try to charge me after the contract expired and I cancelled in writing. Have notified them several times, they always acknowledge by automated response, but never do anything. I got an email from a representative about a month ago. Told them to quit charging me and close my account, as I had already cancelled within their terms. No response from this person at all. And they are still trying to charge me. HUGE hassle. NOT worth it.

Iggy was the person I was in communication with. I wrote everything down he told me about the service. I told him I was looking to update my marketing plan etc going forward, but I needed to review my finances. He called back a few times (before I was ready and really busy). When we finally spoke as soon as I mentioned I could not afford their service at this time - Iggy just hung up on me! Wow. Thank god I didn't do business with them. And it's a lot of my, automatically deducted from your card every month ~ $200. They have gotten mostly bad reviews, which goes along with my experience. Iggy, I'd find a new job, because your customer service is terrible and the whole company doesn't merit trust. Ps... I put one star, because that is the only way to write a review. Sign Post deserves NO STARS. Buyer beware.

Signpost claims to be all about outcomes. The outcomes may not be positive. We have a small business that has been growing and doing well - - and wanted to continue that trend. We signed up for signpost after initially trying to get them to stop calling us or selling to us. They persisted in calling so we relented and signed up. At first everything seemed fine and then after a month or 2 we started seeing negative outcomes.

Our customers were calling saying "I tried to contact you on the number I used the first time and it didn't work"... apparently the tracking number they were using stopped working and no one contacted us from signpost to let us know.

They email everyone they can to look for reviews. Random people, including my 14 year old son, were getting multiple emails asking for reviews.

Do not expect customer service after the sale. If you don't like the negative outcomes with signpost, too bad. You will be stuck.

Suggestion: #nocontract.

If your small business has you as multi-tasking as me, you'll love the extra, extra hands from Signpost.

No more data entry and data merges, no more late nights stressing, then jumping out of bed to draft enews content so your client base won't forget about you.

Signpost provides a baseline of robust support and outreach to make owning my business-owning less owning me! When I have the bandwidth, I can easily dive in and customize targeted outreach on top of the platform that Signpost keeps ready for me.

It's pretty amazing when I'm in the field with my hands in the dirt, and an alert on my phone tells me that we just got another five star review on Yelp or Google or Facebook because Signpost contacted my last happy client while I'm working for my current one!

Signpost cost me a lot of money, and did nothing but COST my business money and piss off my customers. The only positive thing it did give me was a few more google reviews... which I can generate from my client base on my own with just a little effort. It sure wasn't worth the $199/mo to pay for the service.
Signpost messages and deals did NOT increase my business, or help me draw in more customers. One thing that I experienced and found out a fellow Signpost user experienced was robo-calls. As soon as I signed up for Signpost and things went Live, I started getting 2-5 hang-up calls a day from all over the country. (It turns out these were calls auto-generated by their third party phone system to boost my phone numbers for text message offers.) My service area is very small, encompassing only 1 large county in WNC, so calls from all over the country and outside the USA are uncommon. Answering up to 5 hang-up calls a day was a waste of my time and I turned off the feature.
A word of caution: Signpost will PUSH you to use Yelp (which is evil and a huge pain), and will require access to your social media platforms as a manager or administrator. Don't do it! After two weeks with Signpost I tried to sign on and post to my facebook page. They (Signpost) had locked me out of my page as an administrator, so I could no longer post or edit my page. Same thing with my Google Plus.
Their customer service is so "Millenial". Meaning that all access is done on their terms, not the customer's. Once my account was set up I never heard from them again. Most of the time they do not answer the phone, and it takes a week for them to reply. They never answered an email until I started talking about cancelling my service.
Signpost is a subscription based service, but if you don't like the product they still keep you locked in to the subscription. Your early cancellation fee is the total amount owed for the remainder of your subscription. Lame.
Bottom line - Signpost is expensive, the customer service sucks and it did nothing for my business.

They added no value to my business. Everyone is sweet talking with empty shell in the back-end. I am a software programmer. Have worked at it for sixteen years. There is no artificial intelligence behind it. I can get the same reviews from my past clients. The campaign manager is all controlled by them. Even the editor does not work. I cannot automate an email campaign. Everything is geared for reviews. I feel my clients will be beaten up to get reviews. When I asked to cancel, they said I would have to pay $1350 as cancellation fee. Terrible company - STAY AWAY.

I, like so many others, got talked into something that isn't a right fit for my business. They were so pushy that even if I did like what they do I would not recommend them. Then when I talked to a manager to cancel, all he kept saying is I haven't given it enough time. When I found out my customers who give testimonials will get emailed again to write a yelp review and then emailed a third time to give a google review I feel I was not told the whole story of how it works. (i thought once they gave a review it automatically went to the yelp site and the google site) I don't want my customers constantly harassed with emails. I worry this will hurt my business not help it. And of course, like so many others have written here, I have now no way to cancel without forfeiting half of the money for a 6 month trial period.

After I wrote the above review I did get a call from a supervisor, (after a lower level supervisor tried to get me to be patient and try to use it for a little while) who also saw this review, and had my money refunded. Because of that I am changing my rating to 2 stars. I do hope they train their people better.

Once you get past the pushy sales calls with fast talking reps who are just trying to churn business, the underlying product could actually be very valuable for a company that wants to know what its customers are thinking. The problem is that their "sent at the right time" automated system is one size fits all, and therefore doesn't fit anyone all that well.

The clients you upload through their system will receive generic, un-customizable emails, which may or may not be germane to them. If they do respond, they will immediately be hit be another generic, un-customizable "Tell us more" email that rather than garner you useful information will likely engender no response at all, except for perhaps irritation. Lastly, if they do, out of their own sense of loyalty, decide to write anything useful, they will immediately be hit with another generic, pushy, off-putting request for a review on Yelp etc. The fact that after this gauntlet some users will actually write reviews, leading to the "countable actions" that Signpost touts, is more a testament to great clients than it is to any intelligent marketing and intelligent gathering on the part of Signpost.

To add insult to injury, when you want to discuss your program and campaigns with anyone, you will hear nothing but crickets. Among the sales rep, the on boarding tech rep, and the account manager that you may or may not have spoken to yet, no one seems to be able to pick up the phone or email you back. If they do, no one really knows what the other has done, and can't answer any substantive question. I spent 45 minutes this morning speaking with a not-so-bright account manager who could only essentially shrug and point out that i did in fact receive a couple of reviews..."thats better than most companies."

You will read lots of emails here bashing the sales reps, and the false promises. Take some of those with a grain of salt, as fledgling business owners have unrealistic goals for what they should be able to achieve. If you have existing clients, and are satisfied with some very basic results, this product will probably do ok for you. It will in fact beat your clients up via email and turn up a few responses. But if what you want is a candid assessment of what you are doing well, or not so well, and you want to leverage those positive responses into marketing support? Don't expect that from Signpost. And if you want a company that will work closely with you to tailor their program to your needs, something that would take only a tiny bit of effort by the way, absolutely forget it.