Shutterfly

Order didn't arrive. Offshore customer service promised a refund. It was never processed. Next rep knew nothing about what previous reps had promised. Again, promised refund. Never processed. After several contacts I finally decided it wasn't worth $42. They kept the money and lost a customer but I don't think anyone cared.

I ordered a bunch of items from Shutterfly including a calendar, a tumbler, a phone case, 2 desktop photo canvases and a wall canvas. They have all turned out excellent and better than I had hoped for. Especially the quality. I will definitely be ordering from them again.

I've used Shutterfly for over 20 books and now it is almost unusable. I've worked over 10+ hours and have only made 5 pages in my book. It freezes, changes picture locations, deletes pictures I've placed, backgrounds from my favorites disappear. It used to be so easy to move pictures, text, stickers. NOW it takes 3 extra steps each time I want to move something. Why the flip did they change their format when it worked so well? You can't make pictures the same size anymore. You can't align pictures like you used to. I've never seen anything take such a leap BACKWARD and make things WORSE rather than BETTER... Unbelievable. Guess I will abandon my annual vacation picture book which I pay about $100 for and make it on Snapfish.

For the price of $39 I paid I expected much better picture quality. Ended up with a grainy canvas print on my father's day order. I have had much better experience with walmart canvas prints n they are much cheaper. I would never put Shutterfly prints on the wall.

After paying $1,000 for the images from our daughter's senior photo photographer, Shutterfly was the first place I thought of for ordering prints for the family. They came today and I am so disappointed. The wallet sizes are passable, but the 4x6 and 5x7 prints are horrible. Her lipstick is bleeding onto her teeth, her nose is pixelated. They're a mess. I guess it's time to move on to a better company for prints.

First pic is a screenshot from the photographers site, second pic is a snapshot of one of the 5 x 7 prints I received.

Wrong cards sent and they refused to make it right. They wanted to charge $40 more for same order. Never order again!

I made a book last in 2020. Since that time someone decided to "simplify" the editing -- but for whom? Not the buyer. I can no longer make a book myself. The "design assistant" limits possibilities. Very disappointing.

(proof of purchase: Your Shutterfly order **************274)

I am an experienced Shutterfly user for books for almost 10 years. The recent changes are slow, hard to use and just terrible. Your testers did not test. You tried to slimline and makes things easier. This did not work. To crop or move a photo is impossible. Accepting text is a mess. Adding photos or trying to delete anything is impossible. I am so sad your new Editor is horrible and you will be losing me and I am sure many more customers unless they just don't care and are happy with a longer, time consuming process.

I know things are tough with shipping during covid. I received half of my order within a week. The second half, however is going on 3 weeks. Multiple duplicate shipping updates, no tracking number just Shutterfly telling you the updates, delivery date pushed back 4 times. Now, says my order was delivered yesterday and I still have not got it. Customer service is non existent. Just go to Wal-mart. Cheaper, faster, better quality.

I was very satisfied once my first shipment arrived and then placed a second order and they arrived but the corners on these pictures are slightly peeling and bent :/ it's not enough to ruin the picture but enough for me to notice it otherwise i would have given 5 stars. Thank you again tho for the great pictures!

This site needs to be used with extreme care. While the initial experience was quite good and the usability of the site was excellent, I ended up wasting a lot of time and money because of them, completely preventable and frustrating. My first order took many hours to finish and only at the cart did I find out they failed to list USD as the currency. This makes it far more expensive for me... the shipping also mysteriously doubled after I placed the order making it all come to a whopping 50% more money than I was shown.
That was at least tolerable until I spent several hours preparing an order with vouchers for free items offered for one day only... and only after trying to place it, found out the shipping was OVER 50 USD and they wouldn't even ship the free item to my location. This was not shown anywhere in the offer. The whole order was a flop and I ended up getting nothing that day. I really don't think I'll be going back.

My package arrived empty! A completely empty intact envelope. I asked them to reship the actual prints overnight because I was in a time crunch and couldn't wait another week. They refused, they lost a customer. Will be refunded in 7-10 days.

If they would leave out all the coupons and scams and just price the product and have a free shipping code, it would feel better purchasing here. Instead you get people on your website by scamming them into hours of work putting together projects with "free" coupons, and then price your shipping cost the same as the product. A coupon is quite literally just free shipping. Its not a free product by any means. So just have an automatic free shipping code. Your product is expensive and not of the quality so it doesn't make it worth it to spend here. Ew!

I ordered 1 25oz stainless steel water bottle for a birthday. A mistake was made and I got charged for another they told me to keep it no charge.The bottle looked good & they were nice so I decided not to give it for the birthday so I ordered 5 more to go along with the other 2 for Christmas.The first 2 I ordered came in single boxes, the next came in 3 different orders, 1 in a single box one day 2 in one box another day and 2 in another box another day. These all had the pictures of 5 generations of 1st born girls in my family. The problem was the boxes the 3 singles were ok but the other 4 2 in 1 box & 2 in another box now I don't have 4 single boxes for the 4 in 2 boxes to give and send each one I called and asked if I could get the boxes I needed even said I would pay for them and the shipping but they said NO as they were shipped in 3 orders I ordered all 5 of them at the same time but they chose to send them in 3 separate orders and if I wanted them in 5 different boxes I should have told them... So I was supposed to know that? At a further look at them the pictures were on plastic an put on the bottles (should have read the reviews first)So now I will have to search for boxes that they will fit in.SO DISAPPOINTED and MAD! Will not recommend or buy from them again! They want proof of purchase to submit with this review but I don't know how to do that I'm 74 and new at doing this sort of buying only proof of purchase is on my email and they don't enclose a receipt or invoice in the box.Don't know how to send photo's either.

SO THEY GET YOU WITH ALL THESE GREAT SOUNDING DEALS AND STUFF, SO I SPENT LITERALLY 3 HOURS THIS MORNING, I TOLD MYSELF I'M GOING TO DEVOTE THESE HOURS TO PICKING OUT PHOTOS OF MY FAMILY TO PRINT AND MAKE SOME MOTHER'S DAY CARDS AND WHILE I'M AT IT, BIRTHDAY CARDS AND FATHER'S DAY CARDS, ETC. AND I DID... THROUGH SHUTTERFLY. WHAT COULD POSSIBLT BE WRONG? I HAD A BRAND NEW CODE FOR 20% OFF AT CHECKOUT AND FREE SHIPPING FOR THE CARDS. IN THE END, NEITHER CODE WOULD APPLY (I HAD JUST RECEIVED THEM TODAY SO IT COULDN'T BE THAT THEY WERE OLD) AND THEY WANTED TO CHARGE $100 TO SHIP. SO THEY REALLY GET YOU. I WAS SO TEMPTED AFTER SPENDING ALL THAT TIME GOING THROUGH THE PHOTOS AND EDITING THEM, ETC. BUT FOR A $75 ORDER YOU ARE GOING TO CHARGE ME $100 TO SHIP, NOT HONOR THE CODE YOU LITERALLY JUST GAVE ME, AND THE CODE FOR 20% FOR SIGNING UP FOR YOUR EMAILS THAT YOU ALSO LITERALLY JUST SENT TO MY EMAIL ACCOUNT FOR SIGNING UP FOR YPUR STIPID EMAILS? I LITERALLY THOUGHT IT WAS A MISTAKE OR I WASN'T TYPING IN THE CODES CORRECTLY, LIKE SPELLING THEM CORRECTLY BUT NO I TRIED OVER AND OVER AGAIN AND NOTHING FOING. NOT JUST THAT BUT THERE'S AN OPTION TO PICK THEM UP AND NOT GET THE PHOTOS SHIPPED SO I TRIED THAT AND GUESS WHAT? IF YOU CHOOSE THAT OPTION, YOU STILL HAVE TO PAY THE $100... FOR WHAT? I DON'T KNOW, BUT THIS SITE IS SHADY. SO DISAPPOINTING... I LITERALLY WASTED 3 HOURS IN MIDDLE OF A SERIOUSLY IMPORTANT PART OF MY ACADEMIC SEMESTER DOING THIS. I UPLOADED THE AD ABOUT THE FREE SHIPPING FOR THE CARDS AND THE FREE 20% COD. NEITHER WERE HONORED. IT JUST KEPT GIVING ME A MESSAGE SAYING "PUT CODE AT THE END OF SOMETHING" AND I PUT THE CODE THERE AND NOTHING HAPPENED. WHATEVER, JUST A HUGE WASTE OF TIME AND IF I COULD HELP SOMEONE ELSE NOT WASTE THEIR TIME (BECAUSE TIME IS PRECIOUS) THEN THAT'S ALL I'M ON HERE TO DO. OH, ALSO IT SAYS 50% ON ALL OTHER ITEMS AND THAT WAS NOT HONORED EITHER. IT'S JUST REDICULOUS, LIKE NOTHING THEY SAID WAS HONORED. AS YOU CAN SEE, THE DATE ON THE AD IS APRIL 5, WHICH IS TODAY. I'M NOT HERE TO BASH SHUTTERFLY OR ANYTHING, BUT I MEAN IF THIS HAPPENED TO ME IT'S PROBABLY HAPPENED TO OTHERS AND IT MIGHT HAPPEN AGAIN, SO I'M JUST PUTTING THIS OUT THERE SO IF SOMEONE SEES THIS IT MIGHT SAVE SOEONE A LOT OF AGGRAVATION AND TIME. THANKS.

I've ordered many different sized photos from Shutterfly multiple times over the past years and they always have promotions! There was this one time they were giving out free their reusable bag and all you had to pay was shipping. I was already paying for my photos shipping so I decided why not! I use this bag all the time (as you can see it's erm dirt in the photo) and it's extremely durable. I'm literally carrying the heaviest groceries around my neck and the bag is isn't broken which is crazy!

Highly recommend ordering photos or other personalized items for your family and friend or even yourself like me :)

I won't use a site with shady customer service like this one. When ordering online I have to trust them with my money and information. The order was three items for a baby shower. The total was high, as usual for Shutterfly. So I told my daughter if she could check around for a discount code from the last order, maybe we can afford all three. Her and her grandmother found a 40% off code, and it was a few days from expiring! So we plugged it in, and somehow the total was more expensive than before we entered the discount. I took screen shots and said I would call them tomorrow to see about it. When I call, I am told they need the order number or the email associated with the account. So I hang up and dig up the info and call back. Then, I'm told the order number won't help, they need the email. I offer an email, she says it corresponds to the order number. She still won't handle my issue. She needs the name of the account holder? Which, even she admits, changes to whoever's name is on the billing information last used... Meaning whoever orders something last. Because it was her grandmother's credit card, now they won't talk to me. It seemed like one big runaround of excuses to avoid owning scamming me out of money. I was informed there's a 30 minute limit on order cancellations, so they couldn't help me do that either. All of this because I wanted someone to just explain the prices (as they're all over the place, see pics) to make me feel better about the high cost of my order. So I could relax, and be able to explain it to my technologically challenged mother. It's a shame they were so suspiciously reluctant to speak with me, I've spent a lot over the years but my gut tells me it's no longer wise.

I wasted an entire month trying to make a book from my honeymoon. Several crashes, errors and freezes on both the app and website, from an iPhone, iPad and Dell laptop and every one had the same issue. I contacted support through the chat and was told someone would contact me. A few days later I spent 3 straight hours on the website perfecting my book only to have it glitch and delete all of my saved edits when I tried to pay for my book. Once again, I contacted support through the chat and was told there was nothing they could do and someone would contact me. I was so frustrated that I sobbed uncontrollably for 40 minutes. Next day I called customer support and spoke to 2 different reps who personally promised to follow up with me and reassured me that I was the only one experiencing this issue. Wrong. I should have read the app reviews before calling. Once again, nobody contacts me back. Try to make another book and same things happen. Call customer support again and the rep seemed to be reading off of a script. No empathy, just insincere apologies. I even asked her to put herself in my shoes, laid out the scenario and nothing. No human emotion. Another promise that someone would call me back. Don't expect to have a good experience with the site, app or customer service. Not only is the functionality of the website and app poor, the corporation itself is, too. This is one company that just doesn't care about their customers. I'm sure I'm not the only customer you lost today.