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ShopSmarter

1.5

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ShopSmarter Reviews Summary

ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 691st among Discount Shopping sites.

service
52
value
50
shipping
30
returns
33
quality
39

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Brandy L.
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Scam
January 22, 2020

Do not sign up. It is a scam. They will send you invalid cheques and tell you to cash them. Sent an enguiry and they only told me, we sent you your cheque, now cash it. The bank said no. Listen to the reviews and don't sign up.

Date of experience: January 22, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Brandy,

I'm sorry for any confusion, any check issued by Shopsmarter is a valid check. If you have any questions please reach out directly at [email protected].

Thanks!

Samantha
Customer Support Supervisor

California
1 review
3 helpful votes
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NEVER WAS SENT MY CHECK AND SHUT MY ACO$#*! DOWN

NOT SURE WHAT TO DO WAS SCAMMED, SHUT THEM DOWN, ANYONE THAT HAS SUGGESTIONS PLEASE LET ME KNOW WHAT TO DO

Date of experience: January 15, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Anony,

Please reach out directly at [email protected]. I will be happy to help you.

Thanks,

Samantha
Customer Support Supervisor

New York
1 review
6 helpful votes
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Stay Away
January 14, 2020

Never use SopSmarter. Started using this site just before Thanksgiving. QVC, Sephora, Macys, Best Buy, BedBath and Beyond and other internet site used to buy Christmas gifts for the whole family. No one purchase appeared on my account. Got a message from a customer service in January - ''Some retailers can take up to 7-10 days to appear in your Savings. The next step would be to fill out the "Missing Cashback" located under the "Help" tab if you do not see it within 10 days of the order being placed." Joke! Membership cancelled.

Date of experience: January 13, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi svitlana,

I do apologize for any inconvenience. We receive all cash back directly from the merchant after you shop through the links on our site. We do have a Help Center for members to reach out if they do not see their cash back pending within 7 days. If you have any questions please feel free to reach out to me directly at [email protected].

Thanks!

Samantha
Customer Support Supervisor

Virginia
1 review
4 helpful votes
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Scam! Scam! Scam!
December 26, 2019

I had received ShopSmarter's $10 check, sooner they charged me back $9.97 on my credit card! What's the point to give a customer a check and then take it back? What an awful company!

Date of experience: December 26, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Meiling,

Sorry for any confusion regarding the membership fee. Please reach out to me directly at [email protected] and I will be happy to assist you.

Thanks!

Sam

Indiana
2 reviews
5 helpful votes
Follow Cliff S.
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Shopsmarter is a scam
December 23, 2019

I signed up for the trial. I used the website and followed the directions for using their shopping portals. I made purchases, multiple purchases, and none of them were reflected on my account at shopsmarter. I contacted customer support approximately 3 times, all 3 times I was told someone would be contacting me, nobody ever did contact me and it has been almost 3 weeks. Bottom line, they did not fulfill their promise of 10% back and had no interest in helping me out when it didn't work.

Date of experience: December 23, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Cliff,

I'm sorry to hear about this experience. Please reach out to me directly at [email protected] and I will be happy to look into it.

Thanks!

Samantha
Customer Support Supervisor

Louisiana
1 review
2 helpful votes
Follow Alex c.
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All the negative reviews are people that are too chicken to sign up. This website is my homepage on my shopping pc

Date of experience: December 20, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Alex,

Thanks so much for sharing this great feedback!

Happy Shopping!

Samantha
Customer Support Supervisor

Georgia
1 review
2 helpful votes
Follow Bruce N.
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Just buy online and have the order shipped and you get 10% in a check. Sometimes they have 20% off days. Twice as good. I love buying at Walmart and Target as I have their store cards that also pay 5% from the merchant. Yes you pay a fee of $10 a month but if you have a game plan you will win big! I hit close to $1000 in cash from this company this year PLUS my store brand discount.

Date of experience: December 17, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Bruce,

Thanks so much for taking the time to share this great feedback! We hope you continue to enjoy the savings with Shopsmarter.

Thanks!

Samantha
Customer Support Supervisor

New York
1 review
3 helpful votes
Follow B R.
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Too good to be true
December 14, 2019

I am glad I did the research on google before I press the button to sign up.
Thanks to all who wrote the review.

Date of experience: December 14, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi BR,

Members of Shopsmarter can earn 10% and even 20% during promotions simply by shopping through the links on our site.

If you have any questions please don't hesitate to reach out directly at [email protected].

Thanks,

Samantha
Customer Support Supervisor

Maryland
1 review
3 helpful votes
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Ripoff
December 9, 2019

Never signed up. Most likely linked to Rat-u-ten. Which I've yet to see a check from them. Be aware!

Date of experience: December 9, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi,

Please reach out to me directly at [email protected]. I will be happy to assist you.

Thanks,

Samantha
Customer Support Supervisor

New York
1 review
7 helpful votes
Follow Julissa H.
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After purchasing at Bed, Bath, Beyond I was offered 10$ cash back. I start filling in the details until I was asked for a credit card number. That's when I stopped! I figured if I'm
Getting money back it should be in the form of a gift card that I can use, like most other rebates I've gotten before.

After reading all these reviews I'm glad I didn't fall for this scam!

Date of experience: December 6, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Julissa,

The offer was a $10.00 bonus for trying Shopsmarter. After the free trial there is a monthly membership fee. Sorry for any confusion, if you have any questions please feel free to reach out directly at [email protected].

Thanks,

Samantha
Customer Support Supervisor

Canada
1 review
13 helpful votes
Follow Winston D.
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1) Receive a coupon for $10
2) Provide bank details to deposit $10
3) Receive charge of $13.25

What loophole in consumer law allows this scam to be legal.
If I fell for it, so can you.

Date of experience: November 30, 2019
Wisconsin
1 review
8 helpful votes
Follow David W.
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Found this reoccurring charge om my credit card... I do not recall signing up for this service... can not think of a reason why I would...!@#$! Scammers

Date of experience: November 29, 2019
New York
1 review
3 helpful votes
Follow Eva W.
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Please refund my money... You have been charging my account $9.97 since June 2018 for a subscription I did not authorize. I did not sign up for any deals and have filed a dispute with my bank.

Date of experience: November 25, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Eva,

Please reach out to me directly at [email protected]. I will be happy to assist you with a refund.

Thanks,

Samantha
Customer Support Supervisor

1 review
7 helpful votes
Follow Rodi D.
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Scam! Most of the orders don't get registered. I had to submit a missing cashback request for most of my orders. The biggest amount cashback payouts disappear before the payoff date. Missing cashback requests take 8 weeks to get a denial email. This service offers 10% cashback but you only will get it for very few of the eligible orders. Other FREE cashback services are WAY more reliable.

Date of experience: November 12, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hello,

Please reach out to [email protected]. We will be happy to assist you.

Thanks,

Samantha
Customer Support Supervisor

Hawaii
1 review
4 helpful votes
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Track your purchases
November 11, 2019

Many missing purchases, their online missing credit service did not work for me, emailing got some credit but not all, gave up and cancelled.

I was surprised to see their low rating here but agree with all ONE STAR.

Date of experience: November 11, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Sanford,

Please reach out to me directly at [email protected].

I will be happy to assist you.

Thanks!

Samantha
Customer Support Supervisor

Maryland
1 review
7 helpful votes
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SCAMMERS!
October 25, 2019

Im on the phone right now they tricked me into thinking i would receive $10 cash back and they are taking money out of my account! DO NOT BELIEVE IT!
ONLY USING WEBSITES WITH PAYPAL FOR NOW ON

Date of experience: October 25, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Timira,

Sorry for any confusion regarding the membership fee for ShopSmarter. Please reach out to me directly at [email protected] and I will be happy to assist you.

Thanks!

Samantha
Customer Support Supervisor

California
1 review
7 helpful votes
Follow Kenneth W.
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It's a scam.
October 18, 2019

They quietly keep charging you $12.97, until you find the scam and cancel the account. They are highway robbers.

Date of experience: October 17, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hello,

Please reach out to me directly at [email protected]. I will be happy to assist you with the refund.

Thanks,

Samantha
Customer Support Supervisor

Canada
1 review
17 helpful votes
Follow Donna O.
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I purchased items from Bed Bath and Beyond and was directed to this link for my refund! And now your are charging my credit card? Why?

Date of experience: October 13, 2019
West Virginia
1 review
9 helpful votes
Follow joyce L.
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I am being charged $9.00 a month and have not signed up for this. I want my money returned and do not charge me any more!

Date of experience: October 10, 2019
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Joyce,

Please reach out to me directly at [email protected], I will be happy to assist you.

Thanks!

Samantha
Customer Support Supervisor

Canada
1 review
25 helpful votes
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SCAM
October 3, 2019

Made a purchase at Bed Bath Beyond online. My online invoice had a link that said claim $10 cash back on this purchase. I clicked it. I was taken to the Shop Smart site where I could "claim" the 10.00 by purchasing something. I exited. I did not join or provide any of my information, especially my credit card. I then found out my credit card was charged for membership to Smart Shop. I contacted Bed and Bath and they claim it was out of their control but Smart Shop could only have received my information from them. I have contacted both companies and demanded the charge be reversed. Still waiting but I will never shop at Bed Bath and Beyond again and will be making this known to anyone who will listen. This is fraud and it must be illegal for a vendor to share my credit card information with any other company.

Date of experience: October 3, 2019

From the business

ShopSmarter gives online shoppers consistent 10% cash back, instant price comparisons and exclusive coupons at over 1,000 retailers.


shopsmarter.com
Wethersfield, CT, United States