ShopILoveJewelry

BUYER BEWARE. This could be a scam. I ordered boots in the first week of September, got an auto-reply e-mail from a "gmail" account indicating they received my order and it may take up to 8-10 weeks to process. It's now mid-December and I have received nothing! All of my e-mails asking for an update have been unanswered. Their "customer service" phone number is nothing more than an answering machine that rings thru and says "no one is available to take your call," then hangs up. No option to leave a message, and no actual person to resolve your inquiries or issues.

VERY UPSET.

My husband ordered a necklace for me in early December 2016.

January 2017 - still hadn't received or heard anything so we emailed them asking about the status of the necklace and they NEVER responded.

March 2017 - The necklace arrives... only to be the WRONG necklace!

So we attempted to contacted them again and after a few weeks they finally responded & apologized, saying they'd send out the correct necklace.

September 2017 - we still have NOT received the necklace!

My husband emailed them again asking for a refund because this is absolutely ridiculous and they said they don't do refunds after 30 days

Seriously? We didn't even get the necklace within 30 days! It was ordered in December 2016 and arrived in March 2017 and yet... it was the WRONG necklace.

Very disappointed.

I had read the reviews but thought I would take a chance since I liked the look of the Olive green TOTE! Looking at the picture (first mistake). It shows a bag that hangs from the shoulder covering the girl's back and her rear end. Well she must have been a size 2 child modeling the TOTE bag. It is a bag, nicely monegramed for a good price, but it is no TOTE! None of their TOTE bags are larger than 15 inches by 13 inches. Definitely my fault for not asking and of course the size was not listed. I will use it as a purse but not a TOTE for an overnight bag. Way too small. Glad I didn't really need it because shipping did take a long time. I'll buy a real TOTE bag in the size I need and take it to my own monogrammer! Like the fabric and color.
The pearl and silver mini medallion necklace was just cheap. And the price was too. I won't say to avoid, just do careful research and ask for size measurements before you buy.

shopilovejewelry.com review - Ordered 49 days ago. Item has not shipped. They take 9-10 days to respond to emails, if they respond at all. The only response I received was to say it takes up to 25 business days to ship and they will let me know they tracking number when it does. That response was received 38 business days after my order was placed. I asked for a refund and they refused. I filed a dispute with my bank and with BBB. They use a GMAIL address to communicate. All very suspicious. At the time I write this I cannot find a SINGLE review on ANY review website that has anything other than 1 star. BEWARE. These guys are a SCAM.

Ordered to items that the monograming was wrong. When finally getting through to the company 2 weeks later from receiving product, company tells me that it's not backwards and that's the way the font is to make a circle. The letter was a " D ". Nothing on website says that the font used would make your letter backwards. Company will not redo or refund me my money. Do not order anything needing monograming from them. Buyer beware! Very hard to get a hold of and they do not respond to emails. Poor customer service.

My mom ordered me a monogrammed jacket from this website for christmas on December 19. It is now January 19 and I still do not have it. I went online and on their website it says to give them 2-3 weeks extra for monogrammed items, which I have no problem doing, however now its been a month.

I sent in an email asking about my jacket's progress multiple times and no one has returned my email until today, January 19, and the email states to give them 20-25 days for the item to ship in which case I will receive a shipping notification email - WHICH I HAVE NOT RECEIVED. I'm trying to wait it out until I get my jacket, but so far, I have deiced, I will never purchase from them again.

My experience with shopilovejewelry.com has been disappointing, and very confusing.

I placed an order, and was charged the full order total, on July 29,2016, for three items. I received a shipping notification, which listed each of the three items on August 5,2016. I then received the package a couple of days later, which contained only two of the three items, and a packing slip with a hand-written note which read that the third item, a plaid shirt with monogram, would be shipping separately.

I sent an e-mail which simply stated that my shipping e-mail had not listed the item as being separately shipped, and inquired as to when expect the item. Thus began the chain of e-mails that have now been being exchanged for nearly a month and a half. On 8/8 I was told that the shirts had been "short-shipped" and were to arrive "shortly," at which time I would receive a follow up email with tracking information. On 8/21 I followed up, having heard nothing back since 8/8, and on 8/22 the response I received was that they "should have them in within the next few days." On 8/24 I requested evidence that my purchase was being tracked for fulfillment, voicing concern over the unusual transaction process of charging full amount for partial shipment. My response was, "I understand your concern. However I do not have an exact date on when you will receive your shirt."

Continuing on, on 9/1 I contacted them again and voiced concern over the lack of communication, and asked for an update. My response was, "we are getting them in next week." On 9/8, exactly 1 week later, I inquired as to whether or not the shirts had come in, and asked what their process was should they not arrive, considering full payment had been processed. I got no reply. On 9/12 I sent an email stating simply, "Status of Item# MPS188?" The response was, "We are still waiting on the plaid shirts unfortunately." I then asked if I could please just replace the item with another selection, of equal value, being that the item I requested had clearly not been personalized at this point. They asked what I would like to replace it with, and I chose an item from the website, even making it simple by choosing something of the EXACT same price. The reply was, "I am sure that will be fine let me double check before I confirm." Today, 9/13, I was much more direct in asking that my order be fulfilled or refunded by 9/16, with a communication of what resolution will be made within 24 hours. The response I got was, "I am waiting to see if we have any warm up wraps for you. Before I give you an answer I apologzie for the delay."

I have replied, once again, laying out my dissatisfaction (which they seem to really care about, huh?) with the vague e-mail responses, my opinion that checking an item of inventory should be as simple as a phone call if the person on the receiving end of the e-mail does not directly have a means to check, and an example of what type of e-mail responses one typically expects to receive from a BUSINESS, i. E. what went wrong with their inventory, what they are willing to do to remedy the issue, etc. I Cc'd the Better Business Bureau, and have received no response. My next step was to this site to INFORM THE PUBLIC.

This particular order was not high in dollar amount, but I can NOT stand being taken advantage of, no matter the amount, and I do think others should be aware before they possibly do make larger orders. Get this - the shirt that I originally ordered is STILL listed as available on the website. I wonder how many unfulfilled orders they have been paid for?