ShopILoveJewelry

It was my first time ordering from this website. Unfortunately I never received my items abs customer service basically said "nothing can be done, it's out of their control". I usually do my due diligence and if I had I would have seen all the negative reviews. The context number they have on IG gets immediately dropped so I'm unable to speak to a live person and has to resort to sending a message. I have to say I will never order from this company again. Please beware and know that if you have any questions or concerns they will not be addressed or resolved.

Sizing different across styles. Ordered a different pair of pjs.same size, they are huge. Can't exchange for size. Waste of money. All customer support says is sorry. Save your money. Don't order from this company. They suck.

I won't shop again with SHOPILJ.com
Can't find my package.
Can't contact anyone at shop.
Never received.

I ordered four of the $15 surprise boxes that were supposed to be something different in each box. I received four of the exact same color exact same shirt and four of the exact same color and exact pairs of clip on earrings they also cheated me out of a pack of bracelets I emailed several times including pictures, I also sent several messages through Facebook messenger and have never received a response at all. I will never order from here again. Crappy customer service!

My first and last package from them. I decided to not have the item monogrammed. I was sent a Gildan long sleeve tee. I paid 17.95 in total and my local Wal-Mart has the exact same brand and shirt for 9.79 so I over paid for the shirt by 8.16. Just a joke, they should be embarrassed.

I ordered the "surprise" box and got GARBAGE - literally an ugly misshapen shirt and a dollar store hair clip and earrings- when I complained to the company- nothing was done! DO NOT BUY FEOM THIS COMPANY - their items are all garbage! And they don't stand behind their products - shop at your own peril!

Worst box ever! Poor quality poor shipping and even worse customer service - major scam!
AVOID AT ALL COSTS!

Received a defective item. Shirt was supposed to be a medium but look like a large and fabric puckered around monogram. Wrote 2 emails with no response. Found chat online. Person on chat told me that my item was not defective and that I should wash it a couple of times to fix puckering around monogram. I explained again that my shirt was defective and I would like to return it. She told me she would escalate my request but to not expect a positive response. I asked her if was a phone number that I can call to speak to a person. She said no there is no phone number. The worst customer service I have ever experienced. I am now stuck with a shirt that I cannot wear. Money is tight nowadays which makes it very difficult to accept spending money on an item that I cannot use. I've noticed other reviews that many customers have had the same issue. I should have read the reviews.

Don't give them your money. They have the absolute worst customer service. The quality of the product is poor and they refuse to accept returns.

I've had issues with holes in new items out of the packaging, stains straight out of the packaging, sizing being way off, being sent incorrect sizes that I haven't ordered, being sent the wrong subscription boxes for that month, and being treated like crap from customer service. But, I continue to order the pjs bec the pjs are the softest pjs in the world even tho it takes nearly a month to get them. I also. Continue to get the subscription boxes bec my kid and I like to match and I don't expect much for the price. But, I seriously have about had it with the girl that always answers the phone and takes care of customer service. She's has no business working there. It's obvious she hates her job the way she acts And treats people. Read the reviews. Almost every review is talking about how rude she is. I can handle mistakes being made with orders but man her attitude as soon as she says hello SUCKS!

Unfortunately the sizing was way off these run very small, mot even close to US sizing charts. Unfortunately they were monogrammed so not return. Shop Lands End for ladies pajamas and true sizes. No idea why a vendor wouldn't correct this.

Awful Awful Awful experience! If I could have given this website 0 stars I would have. I ordered 4 pairs of Monogrammed Reindeer Booties for my friends and myself for Christmas. I placed this order before Thanksgiving to assure that I would receive them in time. It took 6 days for them to even process my order and send me an email. 1 month later I received my order in the mail. With relief that it was here I opened my package only to find more disappointment. 3 out of the 4 booties were the wrong size. To add more disappointment the tags were ripped off the wrong booties. Proving that they were aware of their mistake. I was furious about this due to how long I waited for this order and the fact that they are personalized. I reached out to I love Jewlery immediately and called 5 times all of which I got sent to an answering system. I emailed them and messaged them on Instagram. After another day of non responses, I tried calling again and reached someone.
From the second she got on the phone she was rude and did not apologize for the massive mistake in my order. I told her I had no response from anyone about this. She put me on hold and magically an email notification appeared.
She came back on the line and informed me the reason they could not fix my order was due to me not responding to the email, they had JUST sent. I ended the phone call and sent back pictures of the mistakes and my order form.
6 days and another email later and I have still heard nothing about my order that I was assured would be fixed by Christmas! I am disgusted with the customer service, timeliness and reliability of this company. I will never be ordering from them again and I urge you not to! They unfortunately cannot be trusted.

I don't enjoy giving bad reviews, and it's rare for me. But, I feel I must warn others. I ordered several things from this company. Some were just great--others total junk. Really inconsistent. DO NOT order a mystery item! I realize it's only $4 plus tax and shipping, but I received 2 cardboard coasters worth about 10 cents! I also order a guitar strap bag and although it was super cute it fell apart the very first week. It took months of complaints and numerous emails before they finally gave me a small gift certificate. Good luck if you have a problem with your order. I won't be ordering from them again despite the fact that several of the items I received were very nice. It is important to me that there is good customer service and this company just doesn't have it together.

I bought a pair of PJs from this company. The elastic was twisted and then sewn in that way so the front folds down. I sent two e-mails to customer service asking about what to do about these since they were monogrammed. I got an automated e-mail saying I would hear from them within 72 hours. A week went by and I never heard from them. I sent another e-mail saying second request that was several days ago. Don't waste your money on this company.

I've had a GOOD experience & a LESS THAN DECENT experience with this company.

My FIRST EXPERIENCE, was a good one. I ordered the Gabby Tweed bag in pink without the monogram. The company was very good at sending me information about my order, they told me when the order was processed, when it was shipped out, gave me a tracking number, and emailed me when it was delivered. Overall, the Gabby Tweed bag in pink, is well worth the money. The quality is great for what you paid ($68 + tax). I haven't noticed anything wrong with the bag yet. But if I could offer a suggestion, the bag could use extra pockets inside, as well as a thicker interior lining. Right now the interior lining seems pretty thin, that I'm afraid a pen or something else in my bag would poke a hole through it. This bag is nice to the touch, it doesn't smell, and overall I'm VERY PLEASED.

My SECOND EXPERIENCE went less smoothly but apparently smoother than others. I purchased the monogram milan backpack. This time around, they emailed me that the order had been processed, that they are working on the item and it was almost finished, and when it was delivered. I didn't receive anything in between, like the tracking number or that it had been shipped. I am glad my order came, but it was a bit annoying because I like to see tracking information. I received that backpack today, and the first thing I notice is A BLACK SMUDGE ON THE FLAP that closes the bag (along with the draw string). The next thing I noticed was that in the modeling image on the website, the monogram was on the left side, while mine is on the right. While this isn't a big deal, it wasn't what they were advertising. This backpack's OVERALL QUALITY IS AVERAGE, it's not great in terms of feel, and it makes me think that you can purchase a bag of this quality at target or walmart. Thankfully, I paid a sale price of $29. If this bag was any higher or at the apparent original selling price of $298, I WOULD HIGHLY SUGGEST NOT PAYING FULL PRICE, or anything higher than $30. In addition, inside the outside pockets, there is a SILVER MARKER LEFT ON THE PIECE. I'm sure it was originally for the designers that needed to know where to cut or where to sew. Also, the trimming to the bag at the top has BLACK MARKINGS VISIBLE THAT LOOKS MESSY, that or its the color they painted on the bottom of the trimming to look like it was "glazed". This backpack and wallet (that it comes with) has a TERRIBLE SMELL to it. This backpack FEELS VERY PLASTIC, as does the wallet. Overall, if you are used to contemporary or luxury designer bags, this backpack will neither feel nor seem worth the original price of $298. It closely resembles a walmart or target bag, if not worse than some of the target bags (in terms of quality and smell).

In conclusion, this company is a hit or a miss, they are not consistent. I wish they offer refunds on items that do not have a monogram, but I believe they do not offer refunds in general. But also, I wish I could have returned this backpack and get a refund. I watched reviewers on youtube about their purchases, and this one lady was raving about this backpack, and kept on praising the company for high quality, guess I won't be listening to any more of her reviews on products, because this was not the case for my item at all. I will be giving away the wallet to a friend or donating it. I'm not sure what to do about the backpack yet. I do like the design but I hate the feeling of the backpack, and execution of the design was messy.

Will I purchase an item from them again? Probably another Gabby Tweed Bag, because they are worth the quality (the tweed version, I do not know about the faux leather ones, but if it is the same material used for the backpack, I will steer clear). They have a range of colors, and I really like this bag. I may try other bags or clothes in the future, but I will stay away from any pieces that are entirely faux leather. Oddly enough, the handles on the Gabby Tweed Bag, are faux leather handles, BUT they feel so much better than an entire bag in faux leather from them.

While some people may have good luck others don't. I'm one of them. I ordered a guitar strap purse and it began ripping at the seams the first week. I have sent several emails and they have gone unanswered. I only get an automated response confirming my order was delivered! I even commented on a post on FB and they deleted the entire post. Not everything is perfect in retail. The company and their customer services make the imperfect perfect! Do your research before ordering. Don't order because the item is pretty online.